Contact us

We want to make your ANZ Internet Banking experience the best it can be.

If you have any queries about your accounts, payments or transfers you've made from ANZ Internet Banking, or other enquiries, you can use our online SecureMail and forms available from the "Contact" icon in the header. In most cases, we'll respond to you within 24-48 hours.

Additionally, if you want to provide feedback to us about your ANZ Internet Banking experience, you can select the “Feedback” icon on many of our pages.

You can also contact the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

ANZ Internet Banking for Business customers, please contact the ANZ Internet Banking for Business Helpdesk on 1800 269 242 (International callers: +61 3 8699 6906) between 8.00am to 8.00pm (AEST), Monday to Friday.

Further information

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Send us a SecureMail

For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833 24 hours a day, seven days a week.

Frequently asked questions

Use our frequently asked questions to find out more about contacting ANZ.

How can I access the "Contact us" page?

The "Contact us" page can be accessed by selecting "Contact" in the header of your ANZ Internet Banking or ANZ Internet Banking for Business session.

What information can I find on the "Contact us" page?

The "Contact us" page provides you the ANZ contact details you can use if you have any ANZ Internet Banking enquiries related to online transactions or ANZ accounts you manage online.

If you require assistance with any of your account details, you should call the appropriate customer service area that handles that type of enquiry.
You may also send us a SecureMail with your enquiries or your feedback. We will respond to you within two bank business days.
You will find a number of links under the SecureMail sections of the "Contact us" page. When you click on the appropriate link, the contact number for that department will display along with other links for SecureMail.

How do I send a SecureMail?

There are two ways you can send us a SecureMail.

From the SecureMail page:
- Find out about SecureMail messages

From the "Contact us" page:
- Select the Contact icon in the header
- Select the subject from the list on the "Contact us" page that is most relevant to your enquiry.
- Compose the message by following the instructions provided. Your SecureMail will automatically include your ANZ Internet Banking CRN and your name.
- Please do not include your password in any Securemail - you must not disclose your password to anyone.
- Send your message by clicking on the "Submit" button at the bottom of the page. You will then receive a confirmation message that your SecureMail has been sent. If you do not wish to send your SecureMail, click on "Back".