We want to make your ANZ Internet Banking experience the best it can be.
If you have any queries about your accounts, payments or transfers you've made from ANZ Internet Banking, or other enquiries, you can use our Online enquiry forms available from the "Contact" icon in the header. In most cases, we'll respond to you within 24-48 hours.
Additionally, we welcome any feedback about your ANZ Internet Banking experience.
The time it takes for a transfer to be processed to your account will depend on the payment/transfer type. Check your account terms and conditions for details. How long does it take for a payment or transfer to be processed?
The time it takes for the payee's account to be credited will depend on the policy and systems of the payee's bank. This may take up to a week.
All funds transfers between your linked accounts completed after 10.00pm Melbourne time or on weekends or public holidays for the same day transfer, may be processed on the following bank business day.
Future dated payments/transfers require cleared funds in your account at 11.59pm Melbourne time the day before the scheduled payment/transfer date.
All future dated payments/transfers will be processed by us on the morning of the date requested unless the payment/transfer date falls on a weekend or public holiday in which case the payment/transfer will be processed on the next bank business day.
If you wish to delete or skip a payment/transfer, the request must be lodged with ANZ Internet Banking prior to 11.59pm Melbourne time on the day prior to payment/transfer.
Payments/transfers from an ANZ Credit Card may be treated as a cash advance.
If your enquiry relates to a payment/transfer with a "Status unknown" message, please call the ANZ Internet Banking Helpdesk on 13 33 50(International callers +61 3 9683 8833) 24 hours a day, seven days a week.
BPAY is registered to BPAY Pty Ltd. ABN 69 079 137 518.