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Contact

We want to make your ANZ Internet Banking experience the best it can be. 

If you have any queries about your accounts, payments or transfers you've made from ANZ Internet Banking, or other enquiries, you can use our Online enquiry forms available from the "Contact" icon in the header. In most cases, we'll respond to you within 24-48 hours.

Additionally, we welcome any feedback about your ANZ Internet Banking experience.

Card accounts

If you have a query about your card account:

  • click on the “Contact” icon from the header
  • click on the relevant category in the "Online enquiries" section
  • fill in the form and click "Submit".

In most cases, we will respond to you within 24 - 48 hours.

Cheque or savings accounts

If you have a query about a cheque or savings account:

  • click on the "ANZ Account enquiry" link
  • fill in the form and click "Submit".

In most cases, we will respond to you within 24-48 hours.

Alternatively, you can contact us as follows:

Bank cheques

Purchased via ANZ Internet Banking

To request an urgent stop payment on a lost or stolen bank cheque you have purchased via ANZ Internet Banking, please call the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833

  • A $25 fee will apply for a successful stop payment on a bank cheque purchased via ANZ Internet Banking.
  • Stop payments on bank cheques purchased via ANZ Internet Banking cannot be processed at an ANZ branch.

Purchased at an ANZ branch

To request an urgent stop payment on a lost or stolen bank cheque you have purchased at an ANZ branch, you can contact us as follows:

International travel notifications

If you are taking your debit and/or credit cards overseas, ANZ highly recommends you let us know before you travel.

By sending us your travel plans, you will help avoid transactions on the cards being stopped by ANZ Falcon™ when it detects overseas purchases.

You can also have the peace of mind that if your plans change, you can always send us your updated details.

How do I notify ANZ about my travel plans?

To notify ANZ of your international travel plans:

  • Select the "Contact" icon in the header
  • Select "Let us know before you travel" and you'll be taken to the "Let us know before you travel" screen.

Complete the following steps:

Step 1: Enter your travel destinations and dates

  • Select the country you're travelling to
  • Select the dates* you plan to be in that country
  • Repeat the above for other destinations on your itinerary.
    *The date cannot be a past date.

Step 2: Enter your travel contact details (optional)

  • Enter a contact number in case ANZ needs to contact you while you are away.

Step 3: Enter comments (optional)

  • Use the "Additional comments" textbox to provide ANZ with any further information you think may be useful.

Step 4: Submit your travel information to ANZ

  • Select "Submit"
  • We will process your travel information within 2 working days.

Past payments or transfers

If you require assistance from ANZ regarding a past payment or transfer you have made in ANZ Internet Banking and ANZ Internet Banking for Business, you can enquire using our SecureMails.

How do I enquire about a past payment or transfer?

Get in touch

ANZ Internet Banking Helpdesk

13 33 50

(International callers: +61 3 9683 8833)

24 hours a day, seven days a week.

 

ANZ Internet Banking for Business Helpdesk

 1800 269 242 

(International callers: +61 3 8699 6906)

between 8.00am to 8.00pm (AEST), Monday to Friday

Enquiries

The Internet Banking Enquiries feature allows you to manage your online enquiries all in one place.

Your Securemails

SecureMail is a messaging service, similar to how you would compose and send an email, that enables you to send account information and enquiries or comments to us securely and confidentially.

Find out about Securemail 

Your requests

Your requests are Online Enquiries that you have made, and can consist of requests such as changes to your Credit Card Type,  requests for a replacement card, changes to your Credit Card limit and adding additional cardholders, raising transaction disputes, Loan closure requests, Travel plan notifications, notifying us of a Tax File Number, and Loan Account closure requests.

View Your requests

  • If you haven’t already done so, select the "Mail" icon from the header
  • The Online Enquires you have sent us will be listed here in the “Your requests” section

Check the progress of Your requests

  • If you haven’t already done so, select the "Mail" icon from the header
  • Select the request you want to check the status of

The request details and the history of the request including any messages relating to the request outcome will be displayed.

Frequently asked questions

Use our frequently asked questions to find out more about contacting ANZ.

The "Contact" page can be accessed by selecting "Contact" in the header of your ANZ Internet Banking or ANZ Internet Banking for Business session.

The "Contact" page provides you the ANZ contact details you can use if you have any ANZ Internet Banking enquiries related to online transactions or ANZ accounts you manage online.

  • If you require assistance with any of your account details, you should call the appropriate customer service area that handles that type of enquiry.
  • You may also send us an Online Enquiry with your enquiries or your feedback. We will respond to you within two bank business days.
  • You will find a number of links under the Online enquiries section of the "Contact" page.
  1. From the "Contact" page:
    • Select the Contact icon in the header
    • Select the subject from the list on the "Contact" page that is most relevant to your enquiry.
    • Compose the message by following the instructions provided. Your enquiry will automatically include your ANZ Internet Banking CRN and your name.
    • Please do not include your password in any enquiry - you must not disclose your password to anyone.
    • Send your message by clicking on the "Submit" button at the bottom of the page. You will then receive a confirmation message that your enquiry has been sent. If you do not wish to send your enquiry, click on "Cancel" or "Back".

Card accounts

  • Select the "Contact" icon from the header.
  • Select the "Card enquiries" link under the Online enquiries section and follow the prompts.

The "Card enquiries" page provides you with the following information:

  • The contact details for the ANZ Cards Services team.
  • Further links to Online card enquiries. Enquiries are only accepted from the primary cardholders
  • A link to the "homepage" where you can access all your ANZ accounts.

If your card is lost or stolen, please let us know straight away. You can even block a misplaced card using the ANZ App and unblock it in seconds when it’s safely back in your possession. We can show you how.

How to report a lost or stolen card

Cheque and savings accounts

  • Select the "Contact" icon from the header
  • Select the "Cheque/Savings Account and Debit Card Enquiries" under the SecureMail enquiries section and follow the prompts.

The "Cheque and Savings Account Enquiries" page provides you with the following information:

  • Contact details for ANZ account, V2 Plus account and fees and charges enquiries
  • A link to send a SecureMail for ANZ account enquiries.

If your enquiry is urgent or you need to stop a cheque payment, we recommend you contact general enquiries.

For all enquiries relating to online transactions including BPAY® bill payments, Pay Anyone payments, international payments and funds transfer enquiries, please contact the ANZ Internet Banking Helpdesk on 13 33 50  (International callers: +61 9683 8833) 24 hours a day, seven days a week.

or send us a SecureMail by clicking on the appropriate link relating to your enquiry. We will respond to you within two bank business days.

 

Bank cheque questions

You can easily request a bank cheque via your ANZ Internet Banking:

Yes. The following fees are incurred when purchasing a bank cheque:

  • Request made at an ANZ branch - $10.00
  • Request made through ANZ Internet Banking from personal accounts - $7.50
  • Request made through ANZ Internet Banking from business accounts - $5.00.

You can contact the ANZ Internet Banking team on  13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week to request an urgent stop payment on a lost or stolen bank cheque or to cancel a bank cheque you have purchased via ANZ Internet Banking.

Yes. There is a $25 fee to stop a bank cheque requested via ANZ Internet Banking.

Stop payments on bank cheques purchased via ANZ Internet Banking cannot be processed at an ANZ branch.

  • You must contact the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

International travel

When you provide ANZ with your international travel plans, we know when you have used your credit card and other ANZ accounts overseas.  This helps avoid transactions being stopped by ANZ Falcon™ on your accounts when we detect overseas purchases.

For more information on ANZ Falcon™:

Yes, you can send additional or modified details at any time, but you cannot provide past dates.

If you wish to cancel or defer your plans indefinitely, you can send us an online enquiry, or alternatively phone us on 13 22 73 (International callers: +613 9683 7043) 24 hours a day, seven days a week.

Did you know that you can also update your details in ANZ Internet Banking and the ANZ App? We’ll show you how

You can send us an online enquiry, or alternatively, you can phone us on 13 22 73 (International callers: +613 9683 7043) 24 hours a day, seven days a week.

You can include up to 15 travel destinations.

If you wish to inform ANZ of additional countries, you can list them in the "Comments" textbox.

The more information ANZ has about your plans, the less chance of merchants declining your card while you travel. So, it is best to cover most, if not all, of your destinations. However, this is up to your discretion.

There is a grey cross to the right of each country dropdown. Select this to remove a destination.

Online enquiries

Your requests are where you can view Online Enquiries you have sent to us.. The Your requests section displays the Request number, the Request type, the Status and the Request date so you can easily see the progress of your Online Enquiry.

Your request can have the following status:

  • Submitted (Your request has been received but not yet actions)
  • In progress (Your request is being actioned)
  • Completed (Your request has been successfully completed)
  • Unsuccessful (We have not been able to successfully complete your request. If your request has been marked as unsuccessful, we will provide information to you on what to do next.

One of Your requests has been completed. Selecting “Find out more” in the Notification panel will display an actionable link that will take you to the request.

For urgent requests, you can contact ANZ directly over the phone as it may take up to one to five bank business days to process your Online Enquiry.

  • For ANZ Internet Banking related enquiries or enquiries relating to transactions done via your ANZ Internet Banking, please contact the ANZ Internet Banking Helpdesk on 13 33 50(International callers +61 3 9683 8833) 24 hours a day, seven days a week.
  • For general enquiries or enquiries relating to your cheque or savings accounts, please contact general enquiries or visit your nearest ANZ branch.
  • For enquiries relating to your ANZ Credit Cards, please contact the ANZ Cards Services team on 13 22 73 (International callers +61 3 9683 9999) 24 hours a day, seven days a week.

The time it takes for a transfer to be processed to your account will depend on the payment/transfer type. Check your account terms and conditions for details. How long does it take for a payment or transfer to be processed?

The time it takes for the payee's account to be credited will depend on the policy and systems of the payee's bank. This may take up to a week.

All funds transfers between your linked accounts completed after 10.00pm Melbourne time or on weekends or public holidays for the same day transfer, may be processed on the following bank business day.

Future dated payments/transfers require cleared funds in your account at 11.59pm Melbourne time the day before the scheduled payment/transfer date.

All future dated payments/transfers will be processed by us on the morning of the date requested unless the payment/transfer date falls on a weekend or public holiday in which case the payment/transfer will be processed on the next bank business day.

If you wish to delete or skip a payment/transfer, the request must be lodged with ANZ Internet Banking prior to 11.59pm Melbourne time on the day prior to payment/transfer.

Payments/transfers from an ANZ Credit Card may be treated as a cash advance.

If your enquiry relates to a payment/transfer with a "Status unknown" message, please call the ANZ Internet Banking Helpdesk on 13 33 50(International callers +61 3 9683 8833) 24 hours a day, seven days a week.

BPAY is registered to BPAY Pty Ltd. ABN 69 079 137 518. 

  

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