Contact
We want to make your ANZ Internet Banking experience the best it can be.
If you have any queries about your accounts, payments or transfers you've made from ANZ Internet Banking, or other enquiries, you can use our Online enquiry forms available from the "Contact" icon in the header. In most cases, we'll respond to you within 24-48 hours.
Additionally, we welcome any feedback about your ANZ Internet Banking experience.
If you have a query about a cheque or savings account:
- click on the "ANZ Account enquiry" link
- fill in the form and click "Submit".
In most cases, we will respond to you within 24-48 hours.
Alternatively, you can contact us as follows:
Purchased via ANZ Internet Banking
To request an urgent stop payment on a lost or stolen bank cheque you have purchased via ANZ Internet Banking, please call the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833
- A $25 fee will apply for a successful stop payment on a bank cheque purchased via ANZ Internet Banking.
- Stop payments on bank cheques purchased via ANZ Internet Banking cannot be processed at an ANZ branch.
Purchased at an ANZ branch
To request an urgent stop payment on a lost or stolen bank cheque you have purchased at an ANZ branch, you can contact us as follows:
If you are taking your debit and/or credit cards overseas, ANZ highly recommends you let us know before you travel.
By sending us your travel plans, you will help avoid transactions on the cards being stopped by ANZ Falcon™ when it detects overseas purchases.
You can also have the peace of mind that if your plans change, you can always send us your updated details.
How do I notify ANZ about my travel plans?
To notify ANZ of your international travel plans:
- Select the "Contact" icon in the header
- Select "Let us know before you travel" and you'll be taken to the "Let us know before you travel" screen.
Complete the following steps:
Step 1: Enter your travel destinations and dates
- Select the country you're travelling to
- Select the dates* you plan to be in that country
- Repeat the above for other destinations on your itinerary.
*The date cannot be a past date.
Step 2: Enter your travel contact details (optional)
- Enter a contact number in case ANZ needs to contact you while you are away.
Step 3: Enter comments (optional)
- Use the "Additional comments" textbox to provide ANZ with any further information you think may be useful.
Step 4: Submit your travel information to ANZ
- Select "Submit"
- We will process your travel information within 2 working days.
If you require assistance from ANZ regarding a past payment or transfer you have made in ANZ Internet Banking and ANZ Internet Banking for Business, you can enquire using our SecureMails.
How do I enquire about a past payment or transfer?
Get in touch
ANZ Internet Banking Helpdesk
(International callers: +61 3 9683 8833)
24 hours a day, seven days a week.
ANZ Internet Banking for Business Helpdesk
(International callers: +61 3 8699 6906)
between 8.00am to 8.00pm (AEST), Monday to Friday
Your Securemails
SecureMail is a messaging service, similar to how you would compose and send an email, that enables you to send account information and enquiries or comments to us securely and confidentially.
Your requests
Your requests are Online Enquiries that you have made, and can consist of requests such as changes to your Credit Card Type, requests for a replacement card, changes to your Credit Card limit and adding additional cardholders, raising transaction disputes, Loan closure requests, Travel plan notifications, notifying us of a Tax File Number, and Loan Account closure requests.
View Your requests
- If you haven’t already done so, select the "Mail" icon from the header
- The Online Enquires you have sent us will be listed here in the “Your requests” section
Check the progress of Your requests
- If you haven’t already done so, select the "Mail" icon from the header
- Select the request you want to check the status of
The request details and the history of the request including any messages relating to the request outcome will be displayed.
Card accounts
Cheque and savings accounts
Bank cheque questions
International travel
The time it takes for a transfer to be processed to your account will depend on the payment/transfer type. Check your account terms and conditions for details. How long does it take for a payment or transfer to be processed?
The time it takes for the payee's account to be credited will depend on the policy and systems of the payee's bank. This may take up to a week.
All funds transfers between your linked accounts completed after 10.00pm Melbourne time or on weekends or public holidays for the same day transfer, may be processed on the following bank business day.
Future dated payments/transfers require cleared funds in your account at 11.59pm Melbourne time the day before the scheduled payment/transfer date.
All future dated payments/transfers will be processed by us on the morning of the date requested unless the payment/transfer date falls on a weekend or public holiday in which case the payment/transfer will be processed on the next bank business day.
If you wish to delete or skip a payment/transfer, the request must be lodged with ANZ Internet Banking prior to 11.59pm Melbourne time on the day prior to payment/transfer.
Payments/transfers from an ANZ Credit Card may be treated as a cash advance.
If your enquiry relates to a payment/transfer with a "Status unknown" message, please call the ANZ Internet Banking Helpdesk on 13 33 50(International callers +61 3 9683 8833) 24 hours a day, seven days a week.
BPAY is registered to BPAY Pty Ltd. ABN 69 079 137 518.