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Find ANZ Support Centre
Find ANZ Support Centre

Report suspicious activity

Don’t let cyber criminals access your money

Be on the lookout for suspicious activity

While ANZ works around the clock to help protect your accounts from fraud, it's important to be aware of the risks – regardless of your age, background or income.

Learn how to identify fraud and how to protect yourself from common scams, and always contact us if you notice any unusual activity on your cards or accounts. We’re here to help 24 hours a day, 7 days a week.

 

Have you noticed unusual activity on your accounts? Perhaps you’ve received a suspicious call or message? …If in doubt, call it out.

Ways to report unusual activity on your account

 

If you have noticed unusual activity on your account or have transferred money or shared your ANZ banking details in response to what you believe may be a scam, please contact ANZ immedietly.

ANZ Personal Cards
13 22 73 / +61 3 9683 9999

ANZ Personal, Small Business and Business Banking
13 33 50 / +61 3 9683 8833

Business customers using ANZ Transactive
13 70 28 / +61 3 8693 7153

Ways to report scams

Report all scams to:

Ways to report hoax communications

Think you've received a fake email or SMS message claiming to be from ANZ? You can report it to us by following the instructions below:

How to forward Android SMS messages:

How to report a hoax ANZ SMS (Android) 

If you receive a suspicious SMS message claiming to be from ANZ, you can call it out by reporting it to us.

If you have an Android phone, you can forward the SMS message to us using the following steps:

  • Firstly, don’t click on any links or download any attachments
  • Touch and hold the SMS message ensuring no links are clicked
  • ‘Share’ the SMS message as an email to  hoax@cybersecurity.anz.com
  • Finally, delete the message from your inbox

If you’ve noticed any unusual transactions on your account or have transferred money or shared your ANZ banking details in response to what you believe may be a scam, please contact ANZ immediately.

01. Do not click on any links or download any attachments

02. Touch and hold the SMS message (ensuring no links are clicked).

03. Share the SMS message as an email (not a screenshot) to hoax@cybersecurity.anz.com

 

04. Delete it from your inbox

How to forward iPhone SMS messages:

How to report a hoax ANZ SMS (iPhone)

If you receive a suspicious SMS message claiming to be from ANZ, you can call it out by reporting it to us.

If you have an iPhone, you can forward the SMS message to us using the following steps:

  • Firstly, don’t click on any links or download any attachments
  • Touch and hold the SMS message, ensuring no links are clicked.
  • Tap ‘More...’ and then select the ‘Forward’ icon located at the bottom right-hand side of screen.
  • Enter the recipient as hoax@cybersecurity.anz.com and send
  • Finally, delete the message from your inbox

If you’ve noticed any unusual transactions on your account or have transferred money or shared your ANZ banking details in response to what you believe may be a scam, please contact ANZ immediately.

01. Do not click on any links or download any attachments

02.  Touch and hold the SMS message (ensuring no links are clicked).

03. Tap ‘More...’ and then select the ‘Forward’ icon (located at the bottom right-hand side of screen). Enter the recipient as hoax@cybersecurity.anz.com and send.

04. Delete it from your inbox

How to forward emails:

How to report a hoax ANZ email

If you’ve received a suspicious email claiming to be from ANZ, you can call it out by reporting it to us, using the following steps:

  • Do not click on any links or download any attachments
  • Forward the email, not a screen capture, to hoax@cybersecurity.anz.com
  • Finally, delete it from your inbox

If you’ve noticed any unusual transactions on your account or have transferred money or shared your ANZ banking details in response to what you believe may be a scam, please contact ANZ immediately.

01. Do not click on any links or download any attachments

02. Forward the email (not a screen capture) to hoax@cybersecurity.anz.com

03. Delete it from your inbox

Call ANZ immediately if:

  • You think you've been scammed
  • You've shared your banking details in response to a hoax phone call, email or SMS message
  • You've accidentally clicked on any links or downloaded any attachments
  • You've noticed any unusual transactions on your accounts

Remember that ANZ will never ask you for sensitive banking details (like passwords, PINs, one-time passcodes, ANZ Shield codes, token codes). ANZ will never ask you to click on a link to log in to your account/s or to provide remote access to your computer or phone. In addition, ANZ will never ask you to transfer money to another account.

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Types of scams

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