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Enquire about a past international services payment

How do I enquire about a past international services payment?

If you require assistance from ANZ regarding a past international services payment/transfer you have made in ANZ Internet Banking or ANZ Internet Banking for Business, you can send your enquiry to us using the "International Services Transaction Enquiry" function.

You can find this function from the "Contact" icon in the header.

You can enquire about the following types of International Services:

  • Foreign Cash and Travelers Cheques
  • International Drafts
  • International Money Transfers

Before enquiring

  • Select "View past payments/transfers" from the "Payments" menu and locate your payment
  • Click on "View details" and write down or save the payment information as you will need to enter this information when you use the function.

Need more help?

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Send us a SecureMail

For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

Frequently asked question

I don't recognise a payment/transfer in my past payments/transfers. What should I do?

If you believe a past payment or transfer was NOT initiated by you, we recommend you contact ANZ immediately on 13 33 50

(International callers: +61 3 9683 8833).