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Set and change your account notifications

You can receive account notifications to your mobile number or email address whenever you send or receive an Osko payment, when an Osko payment fails or when you have an upcoming scheduled payment. You can also receive notifications when changes are made to your payee list.

What is Osko

Osko is a payment method used by ANZ and other participating financial institutions to send payments faster, smarter and simpler at any time, on any day of the year between eligible accountsdisclaimer.

To use Osko, you don't need to do anything differently, just send the payment via Internet Banking or the ANZ App and ANZ will route the payment the fastest way possible. If both the sending and receiving accounts are Osko enabled, the payment should be made fast - even between different banksdisclaimer.

First time set up of account notifications

How to set account notifications in Internet Banking

To set account notifications:

  1. Log in to ANZ Internet Banking
  2. Go to the Settings menu and select Account notifications
  3. Click Get started
  4. Choose the Email address or Australian mobile number you’d like to use to receive account notifications
  5. Choose Yes or No for notifications of a change to your payee list
  6. To receive notifications for a specific account, select Set notifications for that account
  7. Select Save

Please note that you can only select a contact point from the contact details that you’ve registered with ANZ. To receive notifications to a different email address or Australian mobile number you’ll need to update your ANZ contact details.

Please note: for some accounts you can only set notifications for when you receive an Osko payment, and for some accounts you can’t set any notifications.

Edit notification preferences

How to edit notification preferences in Internet Banking

To edit your notification preferences, you’ll need to be logged in to ANZ Internet Banking.

To set account notifications, you’ll need to be

  1. Log in to ANZ Internet Banking
  2. Go to the Settings menu and select Account notifications (ANZ Shield users will be prompted for a Shield code)
  3. Choose Edit preferences
  4. Select your preferred contact point from the dropdown menu under Where would you like your notifications to be sent
  5. Select Yes or No under Receive notifications when changes are made to your payee list?
  6. Select Save

Please note that you can only select a contact point from the contact details that you’ve registered with ANZ. To receive notifications to a different email address or Australian mobile number you’ll need to update your ANZ contact details.

Remove notifications

How to remove payee list notifications in Internet Banking

To remove payee list notifications:

  1. Log in to ANZ Internet Banking
  2. Go to the Settings menu and select Account notifications (ANZ Shield users will be prompted for a Shield code)
  3. Select Edit preferences
  4. Choose No to turn off payee list notifications
  5. Select Save to save your changes

To remove account notifications:

  1. Log in to ANZ Internet Banking
  2. Go to the Settings menu and select Account notifications (ANZ Shield users will be prompted for a Shield code)
  3. Select Edit preferences
  4. Choose Edit for the account you’d like to remove notifications from
  5. Deselect the notifications that you no longer wish to receive
  6. Select Save to save your changes

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Your questions answered

Osko is a fast payment network that allows near real-time payments between participating banks.

An Osko payment is a payment that is sent via the Osko service.

You don’t need to sign up for Osko payments. Osko payments are dependent upon the banks involved in the transaction.

Whether payment/s you send and receive are sent via the Osko service will depend upon whether your account is eligible to send and receive Osko payments, the terms and conditions of your payee’s or payer’s bank and any technical limitations or interruptions.

Some accounts aren’t eligible to send or receive payments using Osko. If this is the case then you won’t be able to set notifications for that particular account.

If none of your accounts are eligible to send or receive payments using Osko then you’ll only be able to set notifications for when changes are made to your payee list.

Unfortunately not, notifications are only available for payee list changes and Osko payments.

Unfortunately not, notifications are only available for Australian mobile numbers.  If you don’t have an Australian mobile number but would like to receive account notifications you can elect to receive them to an email address.

If a payment fails to be sent via the Osko service, our system will attempt to send it via alternative payment channels. If your payment fails via the Osko service and is successfully submitted via an alternative channel, then you’ll get a failed payment notification even though your payment was successfully submitted.

You may not be able to set account notifications because you don’t have a current Australian mobile number or email address saved in your ANZ contact details.

If you’d like to set account notifications, you can update your ANZ contact details to include an Australian mobile number or an email address.

If you’d like to stop receiving notifications then you can suspend all your notifications by editing your notification preferences.

Unfortunately, the ANZ App doesn’t support notifications. We’re working on creating helpful messages you might see when you’re using the app. These could include updates on the progress of your savings goal. If you think notifications would be a great feature for you, feel free to let us know at mobile@anz.com.

Available when the sending and receiving accounts are capable of processing faster payments. Not available on some ANZ accounts, including ANZ One, ANZ Home Loans and ANZ Personal Loans. Technical interruptions may occur.

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