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The ANZ Internet Banking for Business service allows multiple users to access the same accounts. For security reasons there is an authorisation process in place, which ensures that no transactions are processed without the appropriate Authoriser's approval.
Items for repair are listed on the "Repair payments and transfers" page with the following information:
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For further assistance please call the ANZ Internet Banking team:
13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.
The Administrators and Authorisers with the correct access to the business accounts will receive payments/transfers for authorisation.
An authoriser is the person who has authority to make payments on the account.
Payments awaiting authorisation sit in a "For approval" section in "Authorise payments/transfers" under the "Payments" menu until they reach the payment expiry period as selected on the registration form.
Yes. An Administrator or Authoriser can choose to "Repair" or "Reject" a payment. Any payment that has been sent for repair will appear in the repair queue and can be corrected and resubmitted.
Payments can expire in one of the two ways:
If the status shows that the payment has expired, the same payment cannot be authorised again. A new payment needs to be set up and authorised within the authorisation period.
The payments has been rejected by one of the Authorisers.
Yes. An Administrator or Authoriser can choose to "Repair" or "Reject" a payment.
If the repair reason is provided in an invalid format, you won't be able to proceed.
Please make sure that the repair reason is:
The "Repair payments/transfers" page contains the list of payments/transfers sent for repair by the Authorisers. The following information for each payment can be obtained from this page:
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