Repair payments and transfers summary

The Administrators and Authorisers with the correct access to the business accounts will receive payments/transfers for authorisation.

• If a payment/transfer requires further editing the Authoriser/Administrator sends it back for repair.

An authoriser is the person who has authority to make payments on the account.

• Administrators can complete the functions of an Authoriser but are also able to set up Operators.

Payments awaiting authorisation sit in a "For approval" section in "Authorise payments/transfers" under the "Payments" menu until they reach the payment expiry period as selected on the registration form.

• This period, between seven and 31 days, determines the amount of time a payment can stay unauthorised before expiring.

Yes. An Administrator or Authoriser can choose to "Repair" or "Reject" a payment. Any payment that has been sent for repair will appear in the repair queue and can be corrected and resubmitted.

• Repair payments and transfers summary

Payments can expire in one of the two ways:

• If the payment was created as an immediate payment and was not fully authorised within the payment authorisation period.
• If the payment was created as a scheduled payment (future dated) and was not authorised by the cut-off time the previous bank business day by all required parties.

If the status shows that the payment has expired, the same payment cannot be authorised again. A new payment needs to be set up and authorised within the authorisation period.

The payments has been rejected by one of the Authorisers. 

• This means that it cannot be authorised, re-submitted or sent for repair.
• This payment will need to be created again.

Yes. An Administrator or Authoriser can choose to "Repair" or "Reject" a payment.

• Any payment that has been sent for repair will appear in the repair queue and can be corrected and resubmitted for authorisation.

If the repair reason is provided in an invalid format, you won't be able to proceed.

Please make sure that the repair reason is:

• a maximum of 25 characters in length
• contains only letters, numbers, hyphens or spaces
• does not include any special characters (For example. @, $,*, %, etc.).

The "Repair payments/transfers" page contains the list of payments/transfers sent for repair by the Authorisers. The following information for each payment can be obtained from this page:

• Payment type: Pay Anyone, Pay BPAY® bills etc
• From account: the account to be debited for the payment
• To account: the recipient of the payment or transfer
• Payment amount: in the format 0.00
• Repair reason: the error in the transaction should be outlined here
• Sent for repair by: the name of the person who sent the item for repair
• The lodgement number for the transaction.