Reset an operator's password

If an Operator has forgotten their password, the Administrator can easily reset the password for them in ANZ Internet Banking for Business.

Note: This function can’t be used to reset an Authoriser’s or Administrator’s password. They can instead use the “Reset password online” function from the ANZ Internet Banking for Business logon page.

How to reset an operator's password

ANZ Internet Banking for Business Administrators can reset an Operator's password by following the steps below:

Step 1 – Navigate to “Reset Password”

Go to the "Profile" menu
Select "Manage users" from the “Settings” section
Select the Operator whose password you'd like to reset
Select "Reset password".

Step 2 - Confirm the password reset

You'll be asked to confirm whether you want the password reset
Select "OK" to reset the Operator password
If you don’t want to proceed, select "Cancel" to return to “Manage Users” with no changes.

Step 3 - Provide the temporary password to the Operator

After resetting the password at step 2, the Operator's new password is displayed on the screen
Provide this temporary password to the Operator
Select "Close" to return to “Manage Users”.

What happens next?

The Operator will log on to ANZ Internet Banking with their temporary password, at which point they will be prompted to create a new password.
Read our password tips

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For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9699 6908 24 hours a day, seven days a week.

Frequently asked questions

Use our frequently asked questions to find out more about resetting an Operator's password in ANZ Internet Banking for Business.

I am an Operator and I've forgotten my password. What can I do?

If you’re an Operator and you've forgotten your password and/or have tried to log on to ANZ Internet Banking with an incorrect password, your Customer Registration Number will be suspended after three incorrect attempts.

You must contact one of your business Administrators to reset your password or un-suspend your login access.

If the Operator gets their password wrong three times, what happens?

This will result in the Operator's access to ANZ Internet Banking for Business being suspended.

The Administrator will need to reset the Operator's password using the “Reset password” function
Though all Operators share the same Customer Registration Number, other Operators will still be able to access ANZ Internet Banking for Business using this Customer Registration Number.

What is the temporary password used for?

The temporary password is a new password generated by an Administrator for the Operator.

This password is eight characters long, beginning with two letters in upper case, followed by six digits.
The Operator will be prompted to change this password when they next logon to ANZ Internet Banking for Business.

What information do Operators need to log on?

The Operators need the following information to log on to ANZ Internet Banking for Business:

The master Customer Registration Number or Business Registration Number provided by the Administrator
The temporary password provided by the Administrator, which they must change on their first log on
The Operator ID as created by the Administrator.

Please note that all Operators accessing ANZ Internet Banking for Business for the same business will use the same Customer Registration Number with their unique password and Operator IDs.

The Administrator has set up an Operator, but the Operator can't log on. Why?

When new Operators are created, their status is always "Suspended" so they cannot log on.

The Administrator need to change the Operator's Login access to "Enabled" before they attempt to log on to their ANZ Internet Banking for Business.

Can Operators get logon assistance over the phone?

Operators need to contact their business Administrator if they need their password reset or their logon access unsuspended.

Are there any restrictions on what the Operator password must be?

The first time an Operator logs on with their temporary password, they will need to create a new password as per the following recommendations:

Password tips

There is no system requirement to change an Operator’s password other than the first time they log on.

What if I delete or suspend an Operator while they're logged on?

If you delete or suspend an Operator while they are still logged on to ANZ Internet Banking for Business, the changes will take effect immediately.

This will terminate the ANZ Internet Banking for Business session for the Operator immediately.

Why does the Operator's login access change to "Suspended"?

The Operator's login access will be set to "Suspended" as a result of one of the following events:

The Operator was recently created, so the status is defaulted to "Suspended" for security reasons. The Administrator must unlock the Operator before they attempt to log on.
The Administrator has manually switched off the Operator's access to ANZ Internet Banking for Business by suspending it for fraud or security reasons.
The system has suspended the Operator after a number of unsuccessful logon attempts.