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Direct debits for business customers

ANZ Internet Banking for Business customers can use our direct debits tool to draw funds electronically from debtors. It's a fast and efficient way to manage your cash flow and finances.

To set up the service you'll need to contact your ANZ Relationship Manager.

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For further assistance please call the ANZ Internet Banking team:
13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

Frequently asked questions

Use our faqs to find out more about the direct debit facility for ANZ Internet Banking for Business customers.

Direct debit is a facility that allows you to draw funds electronically from debtors. It's a fast and efficient way to manage your cash flow and finances.

  • This service is ideal for any business that receives regular payments from the same clients.
  • Direct debits are processed by lodging a direct debit file with ANZ.
  • Your ANZ account is bulk credited and your clients' accounts are debited.

Yes. Even if you have registered for an ANZ Internet Banking for Business you must apply for the direct debits facility.

  • If you are interested in applying for this facility you must contact your ANZ Relationship Manager for further information.
  • You cannot apply for this facility online.

A direct debit facility can be activated within ANZ Internet Banking for Business if you are a relationship managed/business banking managed customer with a dedicated ANZ Relationship Manager or ANZ Business Banking Manager to look after your account.

  • You must apply for the direct debit facility with your ANZ Relationship Manager or ANZ Business Banking Manager.
  • If approved a direct debit user ID will be created for you and linked to your ANZ Internet Banking for Business.

Yes. There is a once-off direct debit user ID establishment fee of $200+GST.

The minimum limit for a direct debit facility is $5,000.

No. Once set up the direct debit facility is valid until the specified expiry date; however a direct debit limit is renewed every cycle. 

  • The cycle can be daily, weekly, fortnightly or monthly

If you exceed your direct debit limit for your pre-determined cycle, ANZ Internet Banking for Business will reject the payment.

  • You will need to wait for the new cycle to process any other direct debit payments.
  • You can also request a limit increase through your ANZ Relationship Manager.

Yes. You can view the returned items associated with the direct debit payments done and the reason the item was returned (e.g. incorrect account or BSB, insufficient funds, etc) on the "Set up business Direct debit" page.

  • If you have any issues with this or for further assistance, please contact ANZ Internet Banking for Business team on 1800 269 242  (International callers: +61 3 8699 6906) between 8.00am to 8.00pm Melbourne time, Monday to Friday excluding public holidays.

Use the table below to check return codes and reasons.

Direct Debit return codes
Return code Return reason
1 Invalid BSB number
2 Payment stopped
3 Account closed
4 Customer deceased
5 No account or incorrect account number
6 Refer to customer
7 Not Applicable (NA)
8 Invalid user ID number
9 Technically invalid

Yes. You can make changes to the uploaded payment file before authorising the transaction.

  • Clients can be added, removed or have their payment amount altered.

 

The standard cut-off time for processing direct debit payments is 6.00pm Melbourne time on a bank business day. Any payments processed after this time will be processed on the next bank business day.

No. Statutory Trust accounts cannot be used for direct debits.

With the direct debit facility you will receive the credit as soon as the direct debits are processed. After this point we will debit the money from your clients/debtors in the batch. The transaction information on the credit will appear the same day the payment is sent for processing.

If a direct debit payment dishonours, it will be debited from your account as soon as ANZ is notified of it.

  • The dishonoured amount should be debited within 1-2 bank business days from the direct debit processing day as the debits from the customer/debtor's account should only occur at this time.
  • You can check the details of these returned items in the "Set up business Direct debit" page

You can:

  • Create a direct debit batch manually: allows you to individually enter the details of each direct debit client.
  • Import a file: allows you to import a direct debit file in aba format that will be used for the direct debit transaction.
  • Create a direct debit batch using a template: allows you to use an existing direct debit template to populate direct debit payments.
  • View returned items: allows you to see any direct debit payments that were dishonoured.
  • Manage templates: allows you to create, edit, copy, rename, delete and set up direct debit templates.
  • Manage client list: allows you to edit the list of clients that use for direct debits.