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About goMoney®

ANZ goMoney is our banking app for iPhone and Android. It lets you bank quickly, securely and simply when & where it suits you.

ANZ goMoney includes the following features:

  • Secure log in with a 4-digit PIN backed by the ANZ Internet Banking Guaranteedisclaimer
  • Check balances and view transactions back 120-days
  • Transfer between your ANZ accounts
  • Pay Anyone using their BSB and account numberdisclaimer
  • Pay someone using just their mobile number (recipients require an Australian bank account)disclaimer
  • BPAY® bill paymentsdisclaimer
  • Save payment receipts
  • Synchronise Biller and Pay Anyone lists with ANZ Internet Banking
  • Find ANZ – find an ANZ ATM, ANZ branch from within the app

A pending transaction is a purchase or card pre-authorisation that is yet to be cleared on your account. Once the transaction has been processed, ‘pending’ will be removed from the transaction detail. Note: the transaction detail may not be available to view during the processing period.

Below is the list of the minimum operating systems required for ANZ goMoney® to work on your smartphone.

ANZ goMoney® for iPhone

  • Compatible with iPhone, iPod touch and iPad
  • Requires iOS 7.0 or later

ANZ goMoney® for Android

  • Requires Android version 2.3 or later

ANZ goMoney® is free in both the App Store and Google Play. Of course, you would know that when you download the apps you would be subject to your relevant mobile data-usage plan charges.

Download goMoney® from the App Store 
Download goMoney® from Google Play.

Note: In the event that ANZ decides to apply fees and charges to these services, you will be advised prior to this occurring.

ANZ goMoney has been specifically designed for iPhone and the most common Android devices. However, it may run on iPod Touch, iPad and Android tablets.

ANZ goMoney® for iPhone

  • Compatible with iPhone, iPod touch and iPad
  • Requires iOS 7.0 or later

ANZ goMoney® for Android

  • Requires Android version 2.3 or later

ANZ goMoney® can be registered on as many as five devices. Each device will be linked to your registered Customer Registration Number (CRN), and you will only have one 4-digit PIN that will give you access to the app across all these devices.

For security reasons:

  • ANZ limits the numbers of devices that can be registered at any one time to five.
  • Only one 4-digit PIN will be required to access your ANZ goMoney® app, and ANZ recommends that you not share this PIN with anyone.
  • Be sure to only download or update ANZ goMoney® from the App Store or Google Play.

Note: We recommend that you update your device operating system as well as the app regularly to ensure you are running the apps at their optimum.

Yes, you will be able to register and use ANZ goMoney® across multiple devices regardless of the operating system. You will be able to access ANZ goMoney® from Apple iOS and Android devices as long as they are registered to the same CRN and accessed through your 4-digit PIN.

Yes, ANZ goMoney® can still be used if you are a joint account holder and across multiple devices on Android & Apple iOS.

Step 1 - Single app and user, multiple devices

To set up single app with same PIN access across multiple devices, please Get Started here, and follow the process on each of the different devices. (Joint Account holders are not permitted to share a PIN, and should follow Step 2)

Step 2 - Joint account, multiple users

Joint account holders will need to contact ANZ on 13 33 50 to set up a separate Customer Registration Number (CRN) for each account holder. Once this has been set up, the user can follow Step 1 to register the app across applicable devices.

Yes, all you need is your Personal Customer Registration Number (CRN) and an ANZ Internet Banking password or Telecode.

You can then view business accounts via the ANZ goMoney® app or, if you have the required account operating authority, transact on the business accounts. If you have any queries, please call the Internet Banking Help desk on 13 33 50 (24x7).

The length of time it takes to receive your activation code is dependent on your mobile carrier. If you haven’t received your activation code after an hour, request a new code through ANZ goMoney® by selecting the 'need help' text at the bottom of the screen.

If you receive a “Service Unavailable” message during the registration process, please try to register again soon.

If the issues persist, please contact ANZ on 13 33 50 for assistance.

You have three attempts to enter the activation code. If you enter your activation code incorrectly more than three times you’ll have to request a new one by contacting ANZ on 13 33 50 for assistance.

Yes, to use the ANZ goMoney® app you must have an ANZ transaction account and be registered for ANZ Internet Banking.

ANZ Customers

You will need your Customer Registration Number (CRN), and a ANZ Internet Banking password or Telecode to register for ANZ goMoney®.

Register for Internet Banking online, visit any ANZ branch or call 13 33 50.

For Pay to Mobile payments, you will need to link ANZ goMoney® to an ANZ transaction account.


Non-ANZ Customers

Apply for an ANZ transaction account online or simply browse our range of simple, easy-to-understand products to find the right account for you. Once your account is set up you can download and register ANZ goMoney®.

ANZ links your mobile phone number to your registered ANZ account in order to process payments made to you via your mobile number in ANZ goMoney®. Your activation code is also sent from ANZ as a text message, to this registered number.

Yes, ANZ goMoney® offers functionality for people with low vision or no vision who want their phone to speak. Accessibility functionality is based on your device, operating system and version of ANZ goMoney®.

Accessibility for iOS devices

The ANZ goMoney® app for Apple iOS devices is fully accessible with VoiceOver. To enjoy ANZ goMoney® on your iOS device with full VoiceOver accessibility, please ensure you are running the latest operating system and version of the app. If you need assistance using the app please call us on 13 33 50.


Accessibility for Android devices

Accessibility has been considered during the development of ANZ goMoney® for Android and many functions are accessible in the app. However due to the many variations between handsets and Android versions some functionality may not be fully accessible with Text To Speech. We will continue to focus on accessibility in future updates of ANZ goMoney® for Android.

If you need assistance using the app please call us on 13 33 50.

Many apps (including ANZ goMoney®) can crash for a multitude of reasons, but most often this may be due to multiple suspended apps running in the background. This is known as multitasking and can use up a lot of the device’s free memory.

If you have issues that aren't fixed by closing and restarting the app, then try turning your device off and restarting. You can also try closing down unused apps to free up memory and resources.

Yes. To deactivate ANZ goMoney® call 13 33 50 for assistance.

 

ANZ goMoney® should still be available in your App Store or Google Play app lists, and will install to your new device. You should also remove the old device from your goMoney app, either by deleting it from through the Preferences menu or contacting ANZ on 13 33 50.

You can update your mobile number through the Preferences menu or contact ANZ on 13 33 50, and let us know of your new mobile number.

 

For iPhone

Order of accounts
Tap and drag to reorder your list of accounts.

Account images
From the accounts screen, turn your device to landscape view. Tap on the camera icon on the bottom left of the screen. You can take a photo, upload or choose from existing ANZ images to customize your account image.

Languages
Any character available on your device keypad can be used in the account name field including Chinese, Thai and English characters.

 

For Android devices

Order of accounts
From the accounts screen, select the menu icon in the top right. Tap and drag to reorder your list of accounts.

Account images 
You can upload a photo or choose from existing ANZ images to customize your account image.

 

Some iPhone users may experience issues with goMoney when using 3rd party data compression apps to reduce cellular data downloads. To resolve the issue, you will need to follow these steps. Please Note: This will result in your phone being rebooted and any WIFI passwords will be deleted.

  1. In your iPhone Settings - tap General
  2. Select Profile/s, tap and delete the profile of the compression app.
  3. Again, in General Settings tap Reset
  4. Reset Network Settings (your phone will restart)
  5. Login to goMoney

Yes, goMoney will work overseas as long as you have an Australian account with ANZ and an internet connection.

  • App Store - goMoney is available to download in Australia, New Zealand and Singapore
  • Google Play - goMoney is available to download in Australia and New Zealand

Note: The New Zealand App Store and Google Play will have both goMoney AU and goMoney NZ versions available.

 

Please ensure that the mobile phone number you are using for goMoney is the same as the mobile phone number ANZ has in your records. To do this:

  1. Log in to Internet Banking using your CRN and Password
  2. Go to the ‘Profile’ tab, Select ‘Change personal address / contact details’ and update your mobile number
  3. Return to goMoney and complete your registration

Security

Touch ID is a fingerprint recognition feature designed by Apple, which allows users with compatible devices to unlock their iPhone or iPad and log in to apps using the fingerprints saved to that device. You can now log in to the ANZ goMoney app using Touch ID on compatible devices: iPhone 5s or later, iPad Pro, iPad Air 2, or iPad mini 3 or later.

You must ensure that your fingerprint is the only fingerprint registered on your iPhone or iPad if you use Touch ID.  If another person’s fingerprint is registered, they will have access to your ANZ goMoney.

To enable Touch ID, log into goMoney, select Edit Preferences (in the lotus menu) and select enable Touch ID. The next time you log in, you will be prompted to use touch ID.

You must ensure that your fingerprint is the only fingerprint registered on your iPhone or iPad if you use Touch ID.  If another person’s fingerprint is registered, they will have access to your ANZ goMoney.

Please notify ANZ immediately by calling 13 33 50 and we will ensure ANZ goMoney® is disabled immediately.

No, ANZ goMoney® is session based and this means that as soon as you close the app, all of your banking information is no longer available on your iPhone or Android device.

This will depend on the 4-digit PIN you chose when you first registered ANZ goMoney®. ANZ recommends that you do not use the same PIN.

No, as long as you haven’t disclosed the 4-digit PIN you’ve created for ANZ goMoney®. For security purposes ANZ goMoney® will lock after several log in attempts. In this instance, please call ANZ on 13 33 50 for assistance.

ANZ recommends that you have a PIN set up to access your phone/device (a screen lock). Please note that you should not disclose this to anyone and ensure this is a different PIN to the one you created for ANZ goMoney®.

We also recommend you take precautions against malware and viruses on your device. There are a number of security apps available to keep your device and details secure.

Yes. ANZ has implemented the following security measures:

  • Customers are required to register before using ANZ goMoney®
  • Your banking details are PIN protected
  • High-grade encryption
  • A secure one-off Collection Code is required as part of the mobile payment-collection service

There are ways to ensure that the SMS is legitimately from ANZ.

  • The SMS will come from ANZ (or +61 447 872 333 if you receive this SMS internationally)
  • The SMS should include the name of the person sending you the mobile payment
  • The SMS will never ask you to respond to the SMS. We will always direct you to the ANZ Claim Payment site - https://collect.anz.com - to collect your payment. You can type this URL directly into your browser

If unsure, call 13 33 50 for assistance.

Collecting mobile payments

If you’re not a registered ANZ goMoney® user, you'll need to visit collect.anz.com. Here, you'll need:

  • Your BSB and account number
  • Your secure one-off Collection Code (the person sending you the money will pass this on to you)
  • The amount the payment is for (this will be outlined in the SMS notification you receive from ANZ)
  • Your mobile phone number

It’s the official ANZ Claim Payment site and works in conjunction with ANZ goMoney®. Should you have any concerns, you can navigate your way to the ANZ Claim Payment site through http://www.anz.com also. The Claim Payment site is where you go to collect payments made to you if you are not an ANZ goMoney® user.

Note: if you are using ANZ goMoney® with a non-transaction account (e.g. a credit card), then you will also need to collect mobile payments made to you via the Claim Payment website.

The person sending you the mobile payment (the sender) is an ANZ customer and in turn provided your mobile phone number so that ANZ could notify you that they’ve sent you money.

ANZ only uses your mobile phone number to send you an SMS notification confirming that you’ve been sent a mobile payment from ANZ goMoney®, as well as to identify you when you collect it.

Provided that you’ve entered the required details correctly (your BSB and bank account details, the secure Collection Code, payment amount and all the steps throughout the mobile payment-collection process) the funds will normally appear in the account you choose within one to three business days.

Note: The timing of when funds are available in your account will ultimately be dependent on your financial institution.

The name of the sender (an ANZ customer) will be included in the SMS notification you receive from ANZ. Please note that the sender has been advised by ANZ goMoney® to contact you to pass on your secure one-off Collection Code.

If they don’t pass this code on to you, you will not be able to retrieve the payment from the ANZ Claim Payment site.

This is a secure, one-off code (a 4-digit number, different to your PIN) that the mobile payment sender will pass on to you. You need this, plus the additional information as outlined in the SMS notification you received from ANZ, to collect the payment.

This is so that ANZ knows which bank account you would like the mobile payment to be deposited into.

Yes. ANZ keeps a record of the payment details, including your BSB and account number. In the unlikely event that there is a payment dispute at a later date, this information may be retrieved.

No. You simply need to hold a bank account with an Australian financial institution and have an active mobile phone number.

If you’re unable to collect a payment within seven days of receiving the SMS notification from ANZ, the payment will expire and be returned to the sender. In this event, ANZ recommends that you contact the sender and ask them to resend the payment.

If you’re unable to collect a payment within seven days of receiving the SMS notification from ANZ, the payment will expire and be returned to the sender. In this event, ANZ recommends that you contact the sender and ask them to resend the payment.

Pay to mobile

Pay to Mobile can be used to send money to anyone who has an active Australian mobile phone number and bank account with any Australian financial institution. Once you’ve made the payment using ANZ goMoney®:

  • Recipients who are registered ANZ goMoney® users will receive an SMS notification confirming a mobile payment has been made (from you) into their ANZ account.
  • Recipients who are not registered ANZ goMoney® users and non-ANZ bank account holders will receive an SMS notification from ANZ advising them that you’ve sent them a mobile payment.
  • You’ll then need to pass on the recipient’s secure one-off Collection Code. (You’ll receive this when you make the payment and can view this in the ‘Uncollected Payments’ screen within the app).
  • The recipient then needs to visit the secure ANZ goMoney® Claim Payment site at collect.anz.com. To collect the payment they will require the Collection Code, the payment details as outlined in the SMS and their BSB and account number. The timing of when funds are available in the recipient’s account will ultimately be dependent on the recipient’s financial institution.

No. They simply need to hold a bank account with an Australian financial institution and have an active mobile phone number.

It's taken out of your account as soon as you make a mobile payment. However, please note the following:

  • If you’re making a payment to another ANZ goMoney® customer, the payment could take up to one business day.
  • If you’re making a payment to another ANZ customer who is not a registered user of ANZ goMoney® they must collect their payment through the ANZ Claim Payment site collect.anz.com. The payment is normally processed overnight and available the following business day.
  • If the payment is made to a recipient who has an account held with another Australian financial institution, the timing of when funds are available in the recipient’s account will ultimately be dependent on the recipient’s financial institution.
  • If the person you made the mobile payment to doesn’t collect the payment within seven days of receiving the SMS notification from ANZ, it will simply be returned to the ANZ account you originally sent the payment from.

The daily limit for ANZ goMoney® is $1,000 in total per day. This applies to both the Pay to Mobile and Pay Anyone features. BPAY® is limited to $10,000 per transaction, and $15,000 in total per day.

You can check the Uncollected Payments screen within ANZ goMoney® to see who the payment was made to. Here, you can see:

  • A payment still showing in this list has not been collected. If this is the case, the payment can’t be collected without the secure Collection Code, which only you know. If you don’t pass this code on, the funds will be returned to your ANZ account after seven days of the recipient receiving the SMS notification from ANZ.
  • If the payment is no longer shown in the Uncollected Payments screen, then the payment has been made to someone. If this is the case, please contact ANZ on 13 33 50 to make a payment dispute.

Once they’ve collected their payment through the ANZ Claim Payment site at collect.anz.com, the payment is normally processed overnight; however the timing of when funds are available in the recipient’s account will ultimately be dependent on the recipient’s financial institution.

  • If the recipient is registered with ANZ goMoney®, they’ll receive an SMS notification from ANZ that the payment has been made into their account.
  • If the recipient is not registered with ANZ goMoney®, they’ll receive an SMS notification from ANZ advising them that you’ve sent them a mobile payment, which they’ll then need to collect from the ANZ Claim Payment site at collect.anz.com.

No. However, any payments you’ve made that haven’t been collected can be viewed within the Uncollected Payments screen in ANZ goMoney®.

If the recipient doesn’t claim their mobile payment within seven days of receiving the SMS notification from ANZ, it will simply be returned to the ANZ account you originally sent the payment from.

 

You can do this by checking your transaction history for each of your relevant ANZ accounts within ANZ goMoney®. Also, if you want to track mobile payments that you’ve made that have yet to be collected, you can view these within the Uncollected Payments screen in ANZ goMoney®.

For your convenience, a red alert badge will appear in the app confirming that there are uncollected payments.

Yes. Once you’ve successfully made a mobile payment, a receipt screen will appear. Simply tap the action button at the top of the receipt screen to save a copy of the receipt.

You can then SMS, email or print the receipt as required from your image gallery.

ANZ recommends that you call the recipient or speak to them in person to give them their secure Collection Code.

No. Your payment information for ANZ goMoney® will only appear on the bank account statement relevant to the accounts you use within the app and not on the mobile phone bill statement as supplied by your mobile telecommunications provider.

ANZ goMoney® Payments

No. To send money overseas please use the functions within ANZ Internet Banking.

No, you can only make ANZ goMoney® payments to Australian bank accounts and mobile phone numbers. If you need to send money overseas, please use the functions within ANZ Internet Banking.

No, ANZ goMoney® currently does not allow for future-dated payments, but we are developing this for future release. In the interim, please use Internet Banking to create future-dated payments.

Yes, the daily limit for all ANZ goMoney® Pay Anyone and Pay to Mobile payments combined is $1,000 in total per day. For BPAY® payments the limit is $10,000 per transaction, and $15,000 in total per day.

You can create, edit and delete Billers and Pay Anyone lists with ANZ goMoney®. These lists will synchronise between your ANZ goMoney® and Internet Banking profiles. To access saved Biller or Pay Anyone lists to make a payment in ANZ goMoney®, select the '+' button and scroll for the recipient name.

Credit Card statement summaries are available for all retail credit cards.

Please refer to the ANZ goMoney terms and conditions.

BPAY is registered to BPAY Pty Ltd ABN 69 079 137 518.

ANZ goMoney® is provided by and is a registered trade mark of ANZ.

ANZ goMoney® for Android™ is only available in Google Play™. ANZ goMoney® for iPhone is only available from the App Store. iPhone, Touch ID and Apple Pay are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google Inc. Terms and conditions apply to the use of Apple Pay.

The ANZ Internet Banking Guarantee applies provided you have complied with the terms and conditions applicable to your account.

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A combined daily transaction limit of $1,000 applies to Pay Anyone and Pay to Mobile transactions. Recipients require an account with an Australian financial institution to receive or collect payments.

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A limit of $10,000 per transaction and $15,000 per day applies to BPAY payments.

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