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ANZ App Frequently Asked Questions

If you have questions about the ANZ App, we have answers. You can find even more info about the app and the features in the Support section of the ANZ App.

Get Started

If you're new to the ANZ App, you can download it from the App Store or Google Play and register using your Internet Banking login details (Customer Registration Number and password). 

Already have the app? No worries. You can update to the latest version by searching for the ANZ App in the App Store or Google Play and then tapping Update.

You can register up to five devices. You’ll need to use your Internet Banking login details (Customer Registration Number and password) for every additional device you register for the ANZ App.

Once that’s done, you’ll have one 4-digit PIN that’ll give you access to the app across all your devices.

We know data is precious so we’ve tried to keep the app size low. For iOS devices you’ll use ~350MB to download and for Android ~100MB.

For Apple users, the ANZ App is available on devices running iOS 10 or later. It’s also available on Apple Watch.

For Android, the ANZ App is available on Android 5.0 or above.

We recommend updating your device operating system, as well as the ANZ App, regularly. Better yet, turn on automatic updates so you’re always up to date. If your device doesn’t support an upgrade to at least iOS 10 or Android 5.0, you’ll need to update your device to download the ANZ App. If this isn’t possible, you can still enjoy the convenience of banking on your device by logging in to ANZ Internet Banking.

Using the ANZ App

If you can’t remember your Customer Registration Number or password, you can recover these details with your ANZ card, PIN and registered mobile number. Visit the Internet Banking registration page on anz.com to get started.

Or call us on 13 33 50 and we'll give you one. You can call 24/7.

Give us a call on 13 33 50 and we'll do that for you.

To change your PIN simply tap on Accounts followed by the Profile icon. Next, select Change App PIN, follow the prompts and you’re done.  

The ANZ App will work overseas as long as you’ve got access to a secure internet connection, an international mobile number or an Australian phone with international roaming. You'll need to download the ANZ App from the Australian or New Zealand App Store or Google Play.

If you're using international roaming, additional carrier charges may apply.

To deregister a device from your ANZ App tap on Accounts, followed by the Profile icon. Next, select Manage Devices, follow the prompts and you’re done. 

Stay safe and secure

Call us right away on 13 33 50. We're here to help 24 hours a day, 7 days a week.

No. ANZ App is session based and this means that as soon as you close the app, all of your banking information is no longer available on your device. This may differ if you are using the Quick Balance feature.

To set up fingerprint login for your ANZ App tap on Accounts followed by the Profile icon. Next, select Touch ID on iOS or Fingerprint on Android and follow the prompts. 

Find out more about features

The ANZ App uses a third party, Look Who's Charging, to provide clearer transaction descriptions. This feature is exclusive to the ANZ App. You can see the original description, as it appears on Internet Banking and your statement, by tapping on the transaction in the app and scrolling to the bottom.

You might think PayID works just like Pay to Mobile did in goMoney. It's actually better! Pay to Mobile was a fast payment feature between ANZ customers using ANZ goMoney. PayID enables Fast Payments between eligible accounts with participating financial institutions. Payments could be received in as little as 60 seconds.

Really fast! Fast Payments between eligible accounts with participating financial institutions could be received in as little as 60 seconds.

You’ll still be able to use all of your account functionality if you go over your daily budget. ANZ Spendi is an indicator only and won’t prevent any card transactions (including Apple Pay, Google Pay™ and other mobile wallets) or ATM withdrawals that you make.

You should be able to activate most personal credit and debit cards in the ANZ App. There are a few types of cards that need to be activated by giving us a call, including business cards.

If you’re a secondary personal credit or debit cardholder, you should be able to activate your new card in the ANZ App so long as the primary cardholder has activated theirs.

We’re working on bringing new features to the app on both platforms so you should see these differences disappear over time.

The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super, Shares and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Terms and Conditions available here for iOS and here for Android and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.

ANZ App for Android is only available on Google Play™. ANZ App for iPhone is only available from the App Store.

Apple, Apple Pay, Apple Watch, Face ID, iPad, iPhone and Touch ID are trade marks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trade marks of Google Inc.