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Phone banking

Call 13 13 14 for self-service phone banking 24/7. To speak to a customer service consultant, call us between 8am – 8pm, any day of the week, or you can message us securely any time in the ANZ App.

Need help with an ANZ mobile banking app?

Get your finances sorted

Do the basics

  • Confirm your account number
  • Transfer funds between your linked accounts
  • Pay bills via BPAY®

    • Daily and transaction limits apply, see more

  • Check your balance and recent transactions

Call us anytime, anywhere

Call us from within Australia for the cost of a local call (mobile phone rates apply). If you’re overseas, dial +61 3 8699 6969 (international rates apply).

Can't get to a phone? Get help online.

How to register for ANZ Phone Banking

Have your ANZ Credit Card, ANZ Access Account card or Customer Registration Number handy.

Call us on 13 13 14 and press 1 for self-service, followed by 2, to register for phone banking.

We'll give you a four- to seven-digit telecode to access your phone banking, similar to how you use your PIN.

How do I use phone banking?

Give us a call

Manage your money whenever you want to by simply dialling 13 13 14.

As well as doing your banking, you can purchase international money transfers, order travel funds or enquire about exchange rates. 

Choose what you'd like help with

Select 1 for self-service and follow the voice prompts, entering your Customer Registration number and telecode OR registered mobile number and ANZ App pin when needed.

Alternatively, if you're calling between 7am and 10pm on any day of the week, you can choose to speak to a customer service consultant. Just select option 2.

What if I need help with phone banking or forget my telecode?

One of our customer service consultants can help; call us on 13 13 14 between 8am and 8pm.

We can cancel your existing telecode and issue you with a temporary new one. You can then change this to a telecode of your choice the next time you do phone banking.

Call us today

We're making banking easier

Go mobile

Manage your money using one of our mobile phone apps. They make banking easier on the go.

Get help with ANZ mobile apps



Accessible banking

If you have a hearing or speech impairment, you can access telephone banking via the National Relay Service.

More on accessible banking

You may also be interested in

ANZ branches

Pop into an ANZ branch to manage your funds or to talk to a banking specialist.  

Learn more

More ways to bank

Looking for even more ways to bank with ANZ? We’ve got you covered. 

Learn more

Mobile payments

Download one of our apps to make purchases at the touch of a button. 

Learn more 

BPAY is registered to BPAY Pty Ltd. ABN 69 079 137 518.