Please double check the PayID name shown when paying to a PayID and ensure it is correct before you submit. If you enter an incorrect BSB, account number or PayID when setting up a Payee, your payment may be paid to an unintended recipient and may not be able to be recovered.
ANZ does not check that the details provided by you are correct or that the account name matches the account number.
Once final authorisation has been completed, your payment cannot be cancelled.
However, in some cases ANZ can ask the receiving bank to return funds sent to unintended recipients. Our ability to do this may depend on how long ago the transaction took place. We are generally only able to assist in cases of user error if the payment is made from a personal account (rather than a business account).