skip to log on skip to main content
VoiceOver users please use the tab key when navigating expanded menus

Message us

There are many ways to get the support you need.  You can message us knowing that our team members will be ready to answer your questions.

Message Us - 7 days a week, 8am-8pm AEST

How to use Message Us

1

Log in to the ANZ App.

2

Tap on Support then Message us.

3

Answer a few questions and a team member will get back to you.

4

If you have notifications turned on, you’ll get an alert when you receive a response.

Why use Message Us?

online

Authenticated and safe

With your identity already confirmed you can rest assured knowing that your conversation is secure.

online

Access conversation history

You can view your message history anytime and even close the app without losing the conversation.

You will have access to your message history for 6 months.

person with a question mark

Convenient notification alerts

The best bit is you can put your phone down and get on with things while you wait for answers to your questions.  If you have notifications turned on, you’ll get an alert when you receive a response. 

Your Message Us questions answered

Message Us is a secure way to ask questions in the ANZ App. You can get answers without the need to call or visit a branch.

To get started tap on Support then Message us, answer a few questions and a team member will get back to you, available 7 days a week, 8am-8pm AEST/AEDT.  

No, data file transfers such as photos, videos and voice messages are not possible, however you can enjoy up to 2000 characters per message.

Yes, you can leave the app and use your phone for other things. If notifications are turned on, you will receive an alert once our team has replied. That's nice and handy for a multitasker!

That's an easy one. By tapping on Support then Message us, you can view your conversation history anytime. You will have access to your message history for 6 months.

You may also be interested in

Bank accounts

Everyday accounts, savings accounts and term deposits.

Learn more

Home loans

Investing, refinancing and purchasing made easy.

Learn more

Personal loans

Car and travel loans, debt consolidation and overdrafts.

Learn more

Top