skip to log on skip to main content
VoiceOver users please use the tab key when navigating expanded menus

Banking Code of Practice

ANZ is a signatory to the Australian Banking Association's Banking Code of Practice. 

About the Code

The Code sets a new standard of customer service for Australia’s banks.

The Code provides safeguards and protections that aren't set out in the law. It complements the law and, in some areas, sets higher standards than the law.

By adopting the Code, ANZ is making a strong commitment to ethical and transparent behaviour, responsible practices and greater protection for our customers.

The Code applies to customers who are ‘individuals’ and ‘small businesses’, and individuals who guarantee loans to them.

The Banking Code Compliance Committee (BCCC) monitors banks’ compliance with the Banking Code of Practice. Further information about the BCCC can be found on its website.

Further information about the Code is available at the Australian Banking Association’s website.

Learn more about how we apply the Code

Low fee banking

Check your eligibility for ANZ's basic banking products  

Accessible banking

See how we make our products and services more accessible and inclusive

Protecting your accounts & cards

Visit our Security Centre for tips on how you can protect your accounts, devices and cards

Deceased estates

If you’ve recently lost a family member or friend, we can support you through the process of settling their accounts

Privacy & confidentiality

Visit ANZ's Privacy Centre to learn how we manage and protect your personal information

Challenging circumstances

If you’re experiencing challenging or difficult circumstances, access services that are available to support you

Financial difficulty

Get support if you're finding it difficult to meet your repayment obligations 

Compliments, suggestions & complaints

Contact us if you have feedback on how our products and services could better meet your expectations