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Managing your account

Popular questions

Call 1800 033 844 (international +61 3 8699 6955) 24 hours a day, seven days a week.

Notify us immediately if:

  • your card has been lost, stolen or used by someone else
  • your PIN record has been lost, stolen or has become known to, or used by, someone else.
  • Log onto ANZ Internet Banking and select 'Change personal address/contact details' from the Profile menu
  • Call 13 13 14 (international +61 3 9683 9999)
  • Visit your local ANZ branch

We have several ways to ensure you can access your transaction and account balance information when it suits you, which include Internet Banking, mobile banking and phone banking. For more information on:

Viewing balances in Internet Banking

Using phone banking to check transactions or balances

Using goMoney to check transactions or balances

Please contact the chosen branch prior to making the withdrawal so that the branch can confirm when it will be available for collection.

 

Internet banking

Once you are logged into Internet Banking with your current password:

  • Select the "Profile" menu.
  • Go to the "Security" section
  • Select the "Change my ANZ Internet Banking password" link

You’ll then be asked to enter your current password and the new password before submitting your change.

To find out more on resetting your Internet Banking password.

If you are an existing ANZ Internet Banking customer, SecureMail is an email service that enables you to send account information and enquiries or comments to our Internet Banking Team in a confidential manner. Your message will automatically include your ANZ Internet Banking Customer Registration Number, so that we can answer your enquiry as promptly as possible. To access SecureMail log onto ANZ Internet Banking and select the Mail icon from the header.

 

Transactions

There could be several reasons why your transaction was declined. Here is a checklist to further explore why:

  • Have you checked your available funds?
  • Is your expiry date correct?
  • Is the CCV (Credit Card Verification) number entered correctly?
  • Has the correct card number been entered?
  • Is there any damage to your card?
  • Are you up to date with your payments?

If you’ve answered no to any of the above, you’ll need to make this change and process the transaction again.

If you’ve answered yes to any of the above, please call us on 13 13 14 (international +61 3 9683 9999)

 

Pay Anyone payment – set up by you using ANZ Internet Banking

If the payment has been set up by you using Internet Banking, it can be identified by looking for a one off or recurring debit from your account with a specific dollar value. The easiest way to locate this is through ANZ Internet Banking. To view your Pay Anyone payment from your Access or Savings account in Internet Banking you’ll need to go to ‘Payments’ from the menu and either go to:

 

You can also view Pay Anyone payment details by going through your transaction history details on your online statement or paper statement.

Pay Anyone payments may take 3-5 business days to be processed.

Direct debit – set up directly with a company

If the direct debit has been set up by the merchant/company such as a health insurance provider, it can be identified by looking for a one off or recurring debit from your account with a specific dollar value.

You can view your direct debit details by going through your transaction history details on your Internet Banking transaction history, online statement or paper statement. They can usually be identified by the term ‘Payment to’ appearing within the transaction line.

Direct debits may take 3-5 business days to be processed.

No. Once the transaction is processed to your account, you cannot cancel or delete the transaction. However, you may lodge a transaction dispute if applicable.

ANZ Internet Banking allows you to view, search and download transactions regardless of when you actually registered. If, however, you cannot find the transactions you are looking for:

Refer to your paper statements or online statements or contact ANZ on 13 13 14 (international caller: +61 3 9683 9999) to order a copy of your statement.

For a:

  • Transfer from an ANZ account to an ANZ account via ‘Transfer between my accounts’ in Internet Banking, it is generally instantaneous but can take up to 24 hrs to process
  • BPAY® transaction, it can take between 2 – 3 business days if it was done prior to 6pm (AEST).

If you made an online purchase or pressed credit at an EFTPOS terminal your transaction may be pending and can take 3 – 5 days to appear on your transaction history or statement. Alternatively your transaction may be missing because it was declined or was not processed.

If you are missing a transaction on your savings account, it could be that the transaction was made today and it may not appear on your transaction history or statement until tomorrow. Alternatively your transaction may be missing because it was declined or was not processed.

If you would like to opt out of exceeding your available funds on your ANZ Everyday Visa Debit, please complete and sign the ANZ Everyday Visa Debit overdraw opt out form (PDF 68kB) and return it to ANZ Cards via fax or mail.

Please note: opting out means that we will, where possible, decline authorised transactions if there are insufficient available funds at the time of the transaction. If a merchant processes transactions without seeking proper authorisation from us, this may cause your account to exceed its credit limit or become overdrawn.

 

Cheques

It takes up to 5 business days for a cheque to clear once deposited, as long as funds are available for it to clear.

To order a bank cheque, simply:

  1. Log onto ANZ Internet Banking
  2. Select the account you would like to order the bank cheque for, from the home page.
  3. Click the 'Purchase a bank cheque' link and follow the prompts.

Please note: A fee of $7.50 applies for personal customers. Online registration for Pay Anyone is requireddisclaimer.

Manage your account now with Internet Banking   Log on

Any advice does not take into account your personal needs and financial circumstances and you should consider whether it is appropriate for you. ANZ recommends you read the ANZ Savings and Transaction Product Terms and Conditions (PDF 408kB) and the Financial Services Guide (PDF 104kB) which are available at anz.com or by calling 13 13 14, before deciding whether to acquire, or continue to hold, the product. Fees, charges and eligibility criteria apply.

You need Adobe Reader to view PDF files. You can download Adobe Reader free of charge.

Terms and Conditions for the ANZ Internet Banking service are now incorporated within the Electronic Banking Conditions of Use (EBCU) which is contained in the Product Disclosure Statement for your product. However, you should also read all the Internet Banking pages on the ANZ website as these contain important information about ANZ Internet Banking.

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