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Getting started with your bank account

Popular questions

How do I activate my card?

  • Log in to the ANZ App and tap More, then Activate Card. You'll also be able to set your eligible card PIN at the same time. No need to wait for your card PIN in the mail.
  • Log in to ANZ Internet Banking and select 'Activate an ANZ Card' from the Settings menu
  • By phone: call 1800 652 033 (or +61 3 8699 6996 from overseas) any time.
  • At an ANZ branch: speak to our friendly staff

To complete Electronic Verification, you need to:

How do I change my PIN?

If you know your PIN, you can change your PIN at any ANZ ATM.

If you don’t know your PIN, visit any ANZ branch to arrange a new PIN straight away, or call one of the numbers below to have one sent to you in the post (standard postage times apply).

Debit or Credit card customers: Call 13 13 14 or visit your local ANZ Branch.

Business Credit card customers: Call 1800 032 481 or visit your local ANZ Branch.

Business Visa Debit customers: Call 1800 801 485 or visit your local ANZ Branch.

Register for ANZ Internet or Phone Banking:

  1. Call 13 33 50 and get a Customer Registration Number (CRN) and Telecode
  2. Follow the prompts to change your auto-generated Telecode to a Telecode number of your choice, between four and seven digits
  3. Register online for ANZ Internet Banking using your CRN and Telecode.

Start banking on the go:

  1. Download the ANZ App on your compatible Android device or iPhone
  2. Enter your Internet Banking login details and your mobile number, and create a 4-digit secure PIN. Then confirm and complete your registration by entering the code sent to you via SMS.

  1. Log in to ANZ Internet Banking. If you are not currently registered for ANZ Internet Banking register now.
  2. Go to the 'Settings' menu and select 'Change my statement preferences'.
  3. Select 'Online only' for each account.

BSB stands for bank, state and branch number. It identifies the bank, branch and state that you opened your account in.

Your account number is the identification number associated with your account. Every account has one. For credit cards your account number is your 16 digit card number shown on the front of your card.

You can find your BSB and account number several ways:

  • On ANZ Internet Banking. You can find your BSB and account number by selecting your account from the ANZ Internet Banking homepage and viewing the 'Details' tab.
  • On the ANZ Branch locator tool. Your BSB number can be found by searching for the branch in which you opened your account. The BSB number will show in the search results alongside the branch location and hours of operation.
  • On your statements. Your BSB and account number will appear on your statement copies. The first 6 digits are your BSB number followed by your 9 digit account number.
  • On ANZ Phone Banking accessed by calling 13 13 14 you can hear your BSB and account numbers. You can access this 24 hours a day, 7 days a week from any touch tone phone anywhere in Australia for the cost of a local call.

What can I live chat about? 

We can help with information about ANZ’s accounts and services, and any general questions you have about your financial needs. To protect your privacy, ANZ chat representatives can't see or change your account information. So if you need more personal assistance, we may refer you to another ANZ representative for help.

Why should I register for ANZ Shield?

To get more out of your ANZ Internet Banking, register for ANZ Shield which allows you instant and immediate access to additional ANZ Internet Banking services while at the same time providing an additional layer of security to make your Internet Banking even safer. For an overview of the different ways we protect you, visit How we protect you.

BPAY®

What is the BPAY® bill payment facility?

BPAY® enables you to pay bills online. 

You do not need to register to pay BPAY® bills online. You simply need to have a bill that has your biller details (including biller code and reference number) on it.

You can find the BPAY® biller code and reference number on your bill.

Not what you're looking for?

How do I?

Manage your account now with Internet Banking   Log on

Important information

Any advice does not take into account your personal needs and financial circumstances and you should consider whether it is appropriate for you. ANZ recommends you read the ANZ Saving & Transaction Products Terms and Conditions (PDF) and the Financial Services Guide (PDF) which are available at anz.com or by calling 13 13 14 before deciding whether to acquire, or continue to hold, the product. Fees, charges and eligibility criteria apply.

BPAY®  is registered to BPAY Pty Ltd ABN 69079137518.

Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Android, Google Play and the Google Play logo are trademarks of Google Inc.

Electronic Verification may also be completed for customers aged 16 years or over in branch, or online for ANZ Access Advantage, ANZ Online Saver and ANZ Progress Saver accounts only.

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