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Switch your banking to ANZ

Switch your everyday banking, debit and credit cards to ANZ in three steps.

1. Apply for an ANZ account or card

If you are new to ANZ you can explore and apply for:

2. Ensure sufficient funds available

Ensure you have sufficient funds before you switch to cover any regular payments in both your existing account and your new ANZ account until these businesses have confirmed that the payments have been transferred to your new ANZ account.

Get regular income paid into your new account

Arranging for salary or wages to be deposited directly into your new account could save you time and effort:

• Let your employer know your new account details, or

• Fill in our salary payment form and send it to your employer 


3. Switch your regular payments

Once you've opened your new ANZ account, you will need to switch your regular payments from your previous bank account, debit or credit card to your new ANZ account. This includes both outgoing payments, like your direct debits for phone bills and gym memberships, and incoming payments such as rental income and tax repayments. 

Remember the switching service does not include payments such as; 'Pay Anyone' payments like 'fortnightly cleaner', BPAY payments and recurring payments.  You will need to set up these payment instructions within ANZ Internet Banking.

Choose from the following two switching options to get started:

i) Switch using our Online Switching Tool

The online switching option is a self-service tool. You'll need to complete an online form, which will automatically generate a suite of letters for you to send to your employer and your regular billers. These letters notify the businesses of your new bank account details. 

Follow these simple steps to switch your regular payments to your ANZ account or card:

Step 1

Start by having the following information handy:

 Your new and previous  bank account details 

 A list of all your regular payments. How do I get this?

Step 2

Select from the online forms below to generate individual account switching letters for ANZ bank accounts, debit cards and credit cards:

Personal account form

Business account form

Step 3

Print and check the letters, then sign and send them to the businesses you pay and/or and receive payments from.

ii) Switch using our Assisted Switching Service 

Need help switching? If you’re a personal customer with a bank account, follow these steps and we can help switch over your regular payments:

Step 1

Download, complete and sign the Switch of Regular Payment and Notice of Variation form (PDF 168kB).

You can also request the form from your nearest ANZ branch.

Step 2

On the form, select your preference to:

  • Give ANZ the authority to switch all your regular payments from your old account over to your ANZ account (note, this is the quickest option), or
  • Request a list of your regular payments so that you can select specific regular payments you’d like us to switch

Step 3

Submit your completed form to us by either: 


 Mail: ANZ Customer Services, 5/833 Collins Street, Melbourne, Victoria, 3008

 Fax: 1800 032 901

 Branch: Visit an ANZ branch

What happens next

Depending on which option you choose in step 2, here's what will happen once you've submitted your form:

  • If you've requested ANZ to switch all your regular payments - We’ll contact your previous bank to get a list of your regular payments from the past 13 months. With your instructions and regular payment list on hand, we will be able to get in touch with these businesses (phone company, electricity provider, your employer, share registry etc.) requesting them to update the payment with your ANZ bank account details. 
  • If you have selected specific payments to switch - You will receive a 13 month listing of all your regular payments. Select which ones to switch over to ANZ and submit this to us through one of the options in step 3 above. We will then contact those businesses on your behalf.

Any advice does not take into account your personal needs and financial circumstances and you should consider whether it is appropriate for you. ANZ recommends you read the Terms and Conditions and Product Disclosure Statement, which are available at or by calling 13 13 14, before deciding whether to acquire, or continue to hold, the product.