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Stakeholder engagement

We know that strong stakeholder relationships are essential to our success and our ability to create long-term value. Transparent and responsive stakeholder engagement, combined with a real willingness on our part to listen, is one of the most important ways in which we can demonstrate trustworthiness and rebuild community confidence. Stakeholder engagement is embedded in our policies, processes and operations.

Our stakeholder engagement policy applies to all employees and seeks to maintain a structured approach to engagement with external stakeholders through:

  • periodic identification and prioritisation of external stakeholders;
  • clear ownership of, and accountabilities for, managing stakeholder relationships; and
  • regular and ongoing review of our stakeholder relationships.

Our engagement processes are designed to ensure that stakeholders have direct access to us, allowing us to respond to issues and effectively take stakeholder concerns into consideration when making ongoing and long-term strategic decisions.  

Stakeholder engagement policy summary (PDF, 100KB)

Please refer to our Annual Review for more detailed information on our stakeholder engagement including the key issues raised and how we have responded.

View the 2018 Sustainability Review

(PDF, 7.48MB)