ANZ is a signatory to the Australian Banking Association's Banking Code of Practice.
About the Code
The Code sets a new standard of customer service for Australia’s banks.
The Code provides safeguards and protections that aren't set out in the law. It complements the law and, in some areas, sets higher standards than the law.
By adopting the Code, ANZ is making a strong commitment to ethical and transparent behaviour, responsible practices and greater protection for our customers.
The Code applies to customers who are ‘individuals’ and ‘small businesses’, as well as certain guarantors.