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Financial wellbeing
ANZ is committed to deepening the understanding of financial wellbeing in Australia and New Zealand by producing an academic survey every three years, informed by the latest international research.
Our committment
ANZ is committed to improving the financial wellbeing of our people, customers and communities by helping them make the most of their money throughout their lives. We have set targets to:
- Support 1.3 million customers to save regularly, by end 2022 (Australia/New Zealand)
- Publish Adult Financial Wellbeing Research to inform our product design and financial literacy program delivery, by end 2022
- Establish seven new partnerships to expand the reach and improve impact of MoneyMinded for vulnerable people, by end 2023
We publicly report on our progress against these targets in our ESG reporting.
The 2021 Financial Wellbeing Survey represents an evolution in how we examine financial wellbeing, drawing on the work of Professor Elaine Kempson et al. and developments in international research and practice in measuring and improving people’s financial wellbeing since 2017.
The latest reports set out insights from the survey measuring the financial wellbeing of more than 5,000 adults in Australia and New Zealand. The survey is the seventh in a series of comprehensive surveys that ANZ has conducted in Australia since 2002 and New Zealand since 2017.
This 2021 Financial Wellbeing Survey highlights the significant role that a person’s socio-economic context and their behaviour traits play in influencing their financial wellbeing.
The 2021 research also showed that in addition to their ability to meet everyday commitments, how comfortable they feel about their financial situation and their resilience to sustain financial shocks, whether people were ‘feeling secure for the future’ was a key fourth component of measuring financial wellbeing. The financial wellbeing scores were derived from measures for four components of financial wellbeing:
Meeting everyday commitments
How well people meet their current expenses
Feeling comfortable
How comfortable people feel about their current financial situation (next 12 months)
Financial resilience
The ability to cope with financial setbacks
Feeling secure for the future
A long term view of future financial security
Financial Wellbeing: a survey of adults in Australia and New Zealand 2021
Summary report in Australia
2021 Adult Financial Wellbeing Survey - Australia (PDF 9.1MB)
2021 Adult Financial Wellbeing Survey - Australia - Accessible (PDF 4.2MB)
- Australian survey respondents were divided into four segments according to their financial wellbeing score – no worries (29%), doing OK (43%), getting by (17%), struggling (11%).
- Financial wellbeing scores varied across different stages of the ‘life journey’:
Summary report in New Zealand
2021 Adult Financial Wellbeing Survey - New Zealand (PDF 9.2MB)
2021 Adult Financial Wellbeing Survey - New Zealand - Accessible (PDF 4.5MB)
- New Zealand survey respondents were divided into four segments according to their financial wellbeing score – no worries (25%), doing OK (47%), getting by (20%), struggling (8%).
- Financial wellbeing scores varied across different stages of the ‘life journey’:
More research and survey
The ANZ Roy Morgan Financial Wellbeing Indicator is an ongoing time-series measure of financial wellbeing.
Powered by the Roy Morgan Single Source Survey, the ANZ Roy Morgan Financial Wellbeing Indicator provides unique, regular insights into Australians’ and New Zealanders’ financial wellbeing.
Australia Quarterly Indicator
Latest indicator for Australia:
ANZ Roy Morgan Financial Wellbeing Indicator - April 2022 (PDF 344kB)
New Zealand Six Monthly Indicator
The latest indicator for New Zealand:
ANZ Roy Morgan Financial Wellbeing Indicator - October 2021 (PDF 558kB)
Our approach to Accessibility and Financial Inclusion
Our focus on financial wellbeing has presented an opportunity to refresh our approach across a range of initiatives and for the first time, bring together our commitments to financial inclusion and accessibility in one place. Specific financial inclusion commitments in this document form the most recent iteration of our Financial Inclusion Action Plan (FIAP). The FIAP partnership group, led by Good Shepherd Microfinance, supports organisations to develop meaningful actions and to measure their social and economic impact.
Saver Plus
A matched savings and financial education program, Saver Plus provides an opportunity to have every dollar saved (up to $500) matched for your family’s education-related expenses.
MoneyMinded
A flexible education program for adults seeking to build money management skills, knowledge and confidence.
MoneyBusiness
MoneyBusiness was developed to build the money management skills and confidence of Indigenous Australians living in remote communities.
How is financial wellbeing tracking?
ANZ’s latest Financial Wellbeing survey of adults in Australian reflects new ways of understanding and measuring financial wellbeing.
Financial Wellbeing: Why your relationship with money really matters
ANZ’s latest Financial Wellbeing survey of adults in New Zealand reflects new ways of understanding and measuring financial wellbeing.
Your next step to better financial wellbeing
Check out the Financial Wellbeing hub and calculate your Financial Wellbeing score.
2021 ESG Supplement
This report provides detailed information on ANZ’s Environment, Social and Governance (ESG) performance and challenges.