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Human rights 

We commit to support and respect the human rights of our employees, customers and communities in line with international standards our Code of Conduct and our Values.

Our approach

We are committed to respecting the highest international standards of human rights. This includes the International Labour Organisation Declaration on Fundamental Principles and Rights at Work, the International Bill of Human Rights and the UN Guiding Principles on Business and Human Rights (UNGPs).

The UNGPs are the global standard for preventing and addressing the risk of adverse human rights impacts linked to business activities. They incorporate three pillars, including the responsibility of businesses to respect human rights (the second pillar).

Our Statement is aligned with this UNGP second pillar, including support and respect for human rights of our employees, customers and communities. We expect the same from everyone who works for or with us, including business customers, suppliers and partners.

ANZ customers, employees and suppliers can submit human rights complaints in the ways outlined in our Human Rights Statement. Affected communities can use our human rights grievance mechanism.

Modern slavery

We realise there is a risk we may cause, contribute or be directly linked to potential modern slavery risks through our operations and supply chain. We are committed to improving our approach to identify, assess and manage these risks and report our progress through our annual Modern Slavery Statement.

You can find our historical Modern Slavery Statements on our ESG reporting page.

Human rights grievance mechanism

We support the UNGPs and access to remedy through our human rights grievance mechanism. This is available for people and communities who believe their human rights have been impacted by ANZ’s Institutional or Corporate lending customers.

The grievance mechanism is designed to promote responsible business conduct, under a framework through which:

  • efforts can be made to resolve complaints; and
  • recommendations aimed at strengthening our due diligence processes can be provided.

How to submit a complaint to the grievance mechanism

Send us your answers to the questions in our submission form and add any other information you think is important.

ANZ GM complaint submission Nov2021 (Doc 63kB)


Post: ANZ grievance mechanism Senior Officer
c/o ANZ Head of ESG Governance
Level 9, 833 Collins Street, Docklands, Victoria 3008

Process for Affected People who submit a complaint

Week 1: Receive written acknowledgment and a phone call where practical from your ANZ Complaint Manager who will outline the process.

Month 1: Receive notification about whether the complaint has been accepted.

Month 2: Explain your complaint and preferred outcome to ANZ and Customer representatives.

Monthly: Receive updates on the progress of your complaint.

Month 9: ANZ will try to resolve your complaint within 9 months.