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Computer threats

Understand any potential security threats to your computer to help protect both your personal and financial details while you're online.

Phishing scams

A phishing scam is when you receive a hoax email, text or social media post that looks like it's come from a legitimate company like your bank, mobile phone or internet service provider.

The phishing scammer wants to trick you into giving them your personal information such as your password, bank account or credit card number. Be extra diligent if you receive an email that:  

  • asks you to verify details like your Customer Registration Number, username, password or PIN
  • gets you to fill out your personal details for a survey, in exchange for a prize
  • claims to alert you to suspicious activity on your bank account and asks you to log in using a link in the email.

Remember that ANZ will never send an you an email asking for your account details, financial details, or your log in details for ANZ Phone Banking, ANZ Mobile Banking or ANZ Internet Banking.

Protect yourself from phishing scams

Be aware of what to look out for in suspicious emails. Typical signs include:

  • misspellings and poor grammar
  • patchy graphics or design
  • asking for personal information, usernames or passwords
  • not addressing you by name at the start of the message
  • a sense of urgency, claiming that your immediate attention is needed
  • an email address that doesn’t look quite right
  • links to click on or attachments to open.

Spyware and adware


Spyware is software that secretly monitors your computer and online activity. It might record your keystrokes or take screengrabs of the websites you visit, capturing any confidential information you’ve entered, such as credit card details and passwords. Other spyware collects information on the websites you visit, how long you spend on each one and which ads you click on. 


Adware is a type of spyware that shows you adverts like pop-ups and banner ads whenever you’re online, interrupting your browsing session and slowing down your computer. Adware also tracks the sites you visit, the articles you read and the adverts you click on, allowing it to customise future ads you see and sell information on your online habits to interested third parties. 

Learn more about security software that can protect your computer against spyware and adware. 

Viruses and Worms


A computer virus is software that spreads from computer to computer, attacking the way each operates and corrupting data. The virus attaches itself to a program like a file, spreadsheet or word document, and runs when that file is opened, allowing it to reproduce and attach itself to other programs.

Computer viruses can also spread via emails and are known as email viruses. An email virus usually replicates automatically by sending itself out to everyone in your email contacts list. 


A worm can be just as destructive to your computer as a virus. Worms work by finding a security breach in your computer’s network and then replicating itself between devices.


A Trojan is a type of malicious software (malware) that’s disguised as a normal file. If your computer’s infected with a Trojan, it’ll take control of your device, stealing data and introducing viruses that corrupt your files and leave you vulnerable to attacks from hackers.

While some Trojans appear as pop-ups, you might not be able to see others at all, although they can silently be causing havoc for your computer.


Email is one of the prime movers for malicious viruses. These viruses are often within attachments and can come from someone you may or may not know. If you receive an unexpected email that contains attachments from ANZ, please contact the Customer Service Centre before opening.

Your company security controls

As an ANZ customer you also play an important part in protecting your online banking transactions. Online security is a shared responsibility between ANZ, you as a valued customer and your employees. To assist you in protecting your information assets we have provided you with some advice below about common security controls that you can implement in your workplace.

Network controls

  • Use a firewall as a gatekeeper between your company computers and the Internet.
  • Download software security patches on a regular basis.
  • Secure your wireless network.

Install anti-malware software

Malware (malicious software) is any kind of software or code designed to exploit a computer. Malware includes computer viruses, worms, Trojan horses, spyware and other malicious programs. ANZ strongly recommends that you install and maintain anti-malware software on all computers within your organisation.

  • Ensure all your company computers have anti-malware protection software installed and this software is up-to-date.
  • Update anti-malware software on a regular basis.
  • Install IBM® Security Trusteer RapportTM financial malware protection software

Scan files and e-mail

Many hoax emails contain viruses or Trojan horses (key logger), which are downloaded to your computer when you open an attachment or embedded link.

  • Perform malware scans on your all computers on a regular basis.
  • Perform malware scans on all incoming emails.
  • Employ email rules for accepting incoming emails into your network.
  • Control external file drive access on your computers to limit the risk to malicious software being installed within your network.

Ensure that all employees are aware of proper security practices. For example people should know how to update anti-malware protection software, how to download security upgrades from software vendors and how to create a proper password.

  • Ensure staff do not share user credentials to gain access to ANZ online banking platforms.
  • Control access to your online banking functions by administering permissions to system functions for employees within your organisation. These are sometimes called role permissions. This will help reduce your internal fraud risk.
  • Ensure that employees do not leave their computers unlocked and unattended. They should either shut it down or physically disconnect from the Internet connection. This lessens the chance that someone will be able to access the computer.
  • Ensure your employees follow the advice provided in How to protect your security credentials.
  • Only use reputable computer repair and maintenance vendors to ensure you have adequate security.
  • Implement robust information security policies and practices to ensure the safety of your organisations information assets.

 Learn more about security from the Australian Cyber Security Centre.

Visit the ACSC

The information on this page does not take into account your personal needs and financial circumstances and you should consider whether it is appropriate for you and read the relevant terms and conditionsProduct Disclosure Statement and the ANZ Financial Services Guide (PDF) before acquiring any product. 

Applications for credit subject to approval. Terms and conditions available on application. Fees and charges apply. Australian credit licence number 234527.