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Working from home:
tips for individuals

It’s important we bring our work practices of information handling and cyber security into our homes. 


Make a P.A.C.T

It’s important to secure our workplace virtual valuables in the same way we do our physical ones.

One way to do this, is by making a P.A.C.T.


before sharing your personal information

Ask yourself, do I really need to give my information to this website or this person? If it doesn’t feel right, don’t share it.

Limit sharing

Don’t send business information to your personal devices, personal email accounts or other locations not protected by your organisation. And only use approved secure file transfer tools (corporate cloud file sharing applications) or other approved mediums when sharing information.

Limit public Wi-Fi

Don’t use public Wi-Fi especially when working on a company device or sharing sensitive information. Public Wi-Fi is prone to malicious attacks and cybercriminals can easily hack into these connections.

Avoid unknown links and attachments

Avoid clicking on links and attachments from unknown email senders. Especially those that are health related as scammers are exploiting people’s current concerns. The scams may claim to have a ‘cure’ for the virus, offer a financial reward, or be encouraging you to donate. Like many scams, these emails prey on real-world concerns to try and trick people into doing the wrong thing.disclaimer

Dispose of sensitive information securely

Don’t just throw it in the trash or recycling bin. Any paperwork no longer required should be destroyed securely, especially if it contains sensitive information about customers, employees or the organisation. 


two layers of security with multi-factor authentication

Use multi-factor authentication for an extra layer of security to keep your personal information safe.

Make sure devices are password protected

For example, if you’re using a laptop, make sure it is password-protected, locked and secure. Never leave it unattended – like in a vehicle or at a public charging station.

Call out

suspicious messages

Be aware of current scams. If an email, call or SMS seems unusual, check it through official contact points or report it.

Call out incidents

Report any suspicious emails or messages via appropriate corporate channels. This enables Security Teams to protect others from similar suspicious messages at a time when we are seeing an increase in attempts to use email or malicious websites to solicit personal, often financial, information (phishing).

Turn on

automatic software updates

Set your software, operating system and apps to auto update to make sure you get the latest security features.

Turn on automatic software updates

Set your software, operating system and apps to auto update to make sure you get the latest security features. Software updates often fix weaknesses in operating systems and software, including apps, which hackers use to access computers and mobile devices.

Last but not least...

Go directly to reliable sources for news and updates

Select a few credible news sources for the latest updates and type these directly into your web address bar. We have observed an increase in fake news and malicious websites attempting to compromise information and devices.


For more information

For more helpful and easy to follow tips on how to protect yourself online, visit the Australian Government's Stay Smart Online website. 

For information and tips on how to be safe online, visit ANZ security hub.

You may also be interested in

Working from home tips for organisations

Working securely and maintaining visibility of where important information is stored and shared. 

Learn more

How to be safe online

Stay on top of the latest online safety tips to help you keep yourself and your money secure.

Learn more

Contact us, we're here to help

Report a lost or stolen card

Find out how

Learn more about our ANZ Fraud Money Back Guarantee

Received an ANZ hoax or suspicious message?

Call out anything suspicious relating to your ANZ banking by reporting it to us. 

Send us an email

Report fraudulent or unusual activity

Personal Banking Customers:
13 33 50  +61 3 9683 8833

Business Customers using ANZ Transactive:
13 70 28  +61 3 8693 7153 

This information seeks to raise awareness and provides general information only. It may be necessary or appropriate  to ensure that measures are taken in addition to, or in substitution for, the measures presented having regard to your particular personal or business circumstances.