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Protect yourself and your loved ones from scams

In 2022 Aussie adults over 65 lost $120 million to scammers. We’re encouraging everyone to capture the love alongside some scam tips with a photo to share and keep.

What can you do

Child holding a sign

What are scams?

Scams are attempts by criminals to purposefully and maliciously mislead you in order to get your money. New types of scams surface regularly – they can come in many forms and reach you in many different ways.

Why is it important?

Everyone is a potential target. If it looks too good to be true, it probably is, so question offers and requests, particularly if you're being asked to do something different (e.g. pay into a new account or give over personal details/passwords in order to get the offer).

What are we doing?

ANZ Falcon™ anti-fraud protection

We monitor transactions 24/7 using a range of technology, like ANZ Falcon, and if we identify anything suspect or unusual we try to get in touch with you. Learn more about the steps we take to protect you.

ANZ Security Alerts

We aim to provide information and examples of some of the latest security alert types to help you recognise suspicious messages and fake apps.

24/7 support

We’re here to help you. If you receive a suspicious message claiming to be from ANZ, report it. If you see unusual activity on your cards or accounts call us immediately.

What can you do?

We're working every day to help keep you secure online, however it's also your responsibility to keep yourself secure. To help you, here are some suggestions of simple steps you can take to further improve your level of security.

  • Use a family code word - Have a code word that only you and your family have discussed in person. Tell no one. If you receive a message claiming to be from a loved one, you could ask for the family code word to see if it’s legit.
  • Pause and verify before acting on an SMS, email or phone request - If an email, call or SMS seems unusual, stop before acting (e.g. clicking on links, opening attachments or following any payment instructions).
  • When in doubt, stop and call an official number – Be extra alert if you receive a phone call out of the blue about problems with your computer and remote access is requested, or you are asked to install software in order to access to your device remotely. Hang up – even if they mention a well-known company.
  • Verify investment opportunities – with trusted and registered advisors and question "out of the blue" offers from someone you have only met online.  Remember, if it seems too good to be true, it probably is!

Keep us updated

  • If you’ve changed your number, lost your phone or are planning to travel overseas let us know (Personal Banking or Business) so we can try to tell you about any unusual account activity.
  • Call out anything suspicious relating to your ANZ banking by reporting it to us via an official channel.
  • Remember that ANZ will never send you an email asking for your account details, financial details, or your log in details for ANZ Phone, Mobile or Internet Banking.

External Resources

You can find further information through these external sources.


Keeping your loved ones safe

You can play your part in helping your loved ones to be vigilant against scams by:

  • Discussing the importance of being cyber safe and sharing tips on how they can protect themselves against scams. Learn how to protect yourself online (PDF)
  • Sharing the latest stories and examples of scams in the news and via security alerts.
  • Creating a screen saver that will remind them to be cyber safe while looking at the photos they love.

To create a personalised screen saver for your loved one, simply follow the below steps:

Step 1: Pick one of our scam tips and write it clearly on a sign for your loved one to see

Step 2: Take a photo of your child holding the sign in a portrait orientation

Step 3: Visit your loved one and send them the photo to install on their phone as a screen saver.


First Home Super Saver Scheme

Stay Smart Online

Want to know more about protecting yourself from scams? Visit the Australian Government's Stay Smart Online site to learn more.

Contact us

Report a lost or stolen card

Find out how

Learn more about our ANZ Fraud Money Back Guarantee

Received an ANZ hoax or suspicious message?


Send us an email

Report fraudulent or unusual activity

Personal Banking Customers:
13 33 50  +61 3 9683 8833

Business Customers using ANZ Transactive:
13 70 28  +61 3 8693 7153 

You may also be interested in

Pause before sharing your personal information

Ask yourself, do I really need to give my information to this site or this person? If it doesn’t feel right, don’t share it.

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Activate two layers of security

Use two-factor authentication for an extra layer of security to keep your personal information safe.

Learn more

Turn on automatic software updates

Set your software, operating system and apps to auto update to make sure you get the latest security features.

Learn more

This information seeks to raise awareness and provides general information only. It may be necessary or appropriate  to ensure that measures are taken in addition to, or in substitution for, the measures presented having regard to your particular personal or business circumstances.