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Pause before sharing your
personal information

Ask yourself, do I really need to give my information to this site or this person?
If it doesn’t feel right, don’t share it.

What is personal information?

Personal information is anything that can be used to uniquely identify you, either independently or in combination with other data. It might include your name and address, medical records, bank account details, photos, videos or even information about what you like, your opinions and where you work.  

Why is it important?

Personal information is currency for criminals online and with it they may be able to access your bank account, obtain credit cards or loans in your name, compose more convincing fake emails (phishing) and guess your passwords.


What are we doing?

24/7 support

We’re here to help you. If you receive a suspicious message claiming to be from ANZ, report it. If you see unusual activity on your cards or accounts call us immediately.

High-grade encryption

We encrypt your personal information to help prevent unauthorised people from seeing or changing it.


Innovative products

We work with partners to provide simple and secure ways to transact, such as when making mobile payments.

What can you do?

We're working every day to help keep you secure online, however it's also your responsibility to keep yourself secure. To help you, here are some suggestions of simple steps you can take to further improve your level of security.

  • Pause before sharing personal information like your date of birth, address and bank details and don’t share it if you don’t need to or it doesn’t feel right
  • Adjust your social media privacy settings to ‘private’ where possible
  • Avoid sharing personal information when using free public Wi-Fi
  • Never provide your personal or security details, including customer IDs or passwords in response to any email – even if it looks legitimate – without contacting the sender through official contact points (e.g. published phone number) to verify the request
  • Keep up to date with the latest security alerts and familiarise yourself with the different types of scams


First Home Super Saver Scheme

Stay Smart online

Want to know more about personal information and privacy? Visit the Australian Government's Stay Smart Online site to learn more.

Contact us

Report a lost or stolen card

Find out how

Learn more about our ANZ Fraud Money Back Guarantee

Received an ANZ hoax or suspicious message?


Send us an email

Report fraudulent or unusual activity

Personal Banking Customers:
13 33 50  +61 3 9683 8833

Business Customers using ANZ Transactive:
13 70 28  +61 3 8693 7153  


You may also be interested in

Activate two layers of security

Use two-factor authentication for an extra layer of security to keep your personal information safe.

Call out suspicious messages

Be aware of scams. If an email, call or SMS seems unusual, check it through official contact points or report it.

Learn more

Turn on automatic software updates

Set your software, operating system and apps to auto update to make sure you get the latest security features.

Learn more

This information seeks to raise awareness and provides general information only. It may be necessary or appropriate  to ensure that measures are taken in addition to, or in substitution for, the measures presented having regard to your particular personal or business circumstances.