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Get set up digitally

Manage your card where you are with ANZ Internet Banking and the ANZ App. You can also add your new eligible ANZ card to your compatible device to pay on the godisclaimer

 

Find out more ways to bank

Get or change your card PIN

ANZ App

Get your PIN
You can now set your card PIN in the ANZ App when you activate an eligible card. No need to wait for the PIN to be sent in the mail. Choose a PIN that's easy for you to remember, but hard for someone else to guess.

Change your PIN
 Whether you’ve forgotten your card PIN or simply want to change it, you can update the PIN of your eligible card in the ANZ App whenever it suits you. Choose an account, then tap Manage, then Manage Card and follow the prompts.

 

Call us

You can also request a new PIN by calling ANZ on 13 13 14 and we’ll send it out to you.

In person

Or you can use an Australian ANZ ATM or visit an ANZ branch and reset your PIN on the spot.

Pay your credit card

Paying your credit card account can be done in a number of simple ways. Just choose the one that suits you.

Every month you’ll receive your ANZ credit card statement, which includes information about your transactions for the statement period, interest and other charges and payments, and the full closing balance (or if applicable, your ‘Adjusted Closing Balance’).

You can choose to pay the full statement closing balance, the minimum monthly amount or anywhere in between.

Keep in mind that if you do not pay the monthly minimum amount by the due date, you may be charged a late payment fee and your ANZ credit card account may be suspended or closed. If you think you can’t make a payment, it is best to talk to us before you miss a payment. Interest will be applied when your payment is less than statement closing balance.

It's important to keep up with repayments

Here's how to pay your ANZ credit card online.

ANZ Internet Banking

  • Make a one-off payment by transferring funds from a linked ANZ account.
  • Set up regular payments so that you can set and forget. Log in to ANZ Internet Banking and click on your credit card account. Go to the Account actions tab, then select Pay ANZ credit card and follow the prompts.

ANZ App

  • Transfer funds from a linked ANZ account to pay your credit card.
  • Get a mini statement for your credit card to see where you stand each month and make a payment on the spot. 
  • Keep track of due dates by adding a payment reminder to your calendar. 

From another financial institution

To pay your credit card from another Australian bank or financial institution, you will need to:

  • Set up an automatic direct debit with CardPay Directdisclaimer; or
  • Make a payment via BPAY®. You can find the BPAY® details for your credit card on your statement.

There are a number of ways to make payments including using an ANZ Smart ATM, ANZ Phone Banking, or through mail. If you’re stuck, you can always visit an ANZ branch. Please refer to your statement for more information.

Updating your personal details

ANZ App

Securely update your details by visiting your Profile in the ANZ App to make sure you receive account notifications when it matters.

  1. Log in to the ANZ App, tap Profile on the bottom navigation bar and tap on your name under the Profile & Security section.
  2. You can view and update your preferred name, phone numbers, email address, address details and marketing preferences in the ANZ App.

Call us

Call 13 22 73 (or +61 3 9683 9999 from overseas) available 24 hours a day, 7 days a week.

ANZ Internet Banking

Update your details in just a few clicks. 

  1. Log in to ANZ Internet Banking, select the Profile icon from the header (top right corner) and go to the Profile & Security section.
  2. You can view and update your preferred name, phone numbers, email address, address details and marketing preferences in ANZ Internet Banking.

In person

Drop into any ANZ branch in Australia.

 

Change your credit card limit

We understand that your financial needs change over time so we’ve made it easy to request a credit limit change to your card whenever you need.

We will assess your application and send you a SecureMail on ANZ Internet Banking within 2 ANZ business days with a response. 

ANZ Internet Banking

  1. Log in to ANZ Internet Banking and select your credit card account.
  2. Select Apply for a credit card limit increase or Decrease your credit card limit from Account actions.

Online

Fill out this online form to apply for a decrease in your credit card limit. You can also use this form to request to close your credit card account. 

 

Return a form to us

Decrease your credit card limit by downloading and completing the Credit Limit Decrease Form (PDF 172kB). Return it to us by any of the methods listed on it.

 

Add an additional cardholder

If you’d like to allow a friend or family member to make purchases on your ANZ Credit card account, you can request they be issued with a card of their own. Just keep in mind that you are still responsible for meeting the repayment obligations on the account.

ANZ Internet Banking

  1. Log in to ANZ Internet Banking and select your credit card account.
  2. Choose Apply an additional cardholder from Account actions.

 

Return a form to us

Complete the Additional Cardholder Application form online.

Call us

Call us on 13 22 73 for help.

Please note that there may be an additional cardholder fee. See the ANZ Personal Banking Account Fees and Charges (PDF 112kB) booklet for more information.

Temporarily block or unblock your card

Misplaced your card? No worries. With the ANZ App you can temporarily block your card to help keep it safe while you look for it then use the ANZ App to unblock it in a flash when you find it again. 

We'll show you how

Report a lost or stolen card

If your ANZ credit or debit card has been stolen, or lost in an unsafe place, then you need to report it immediately. We can show you how.

If you notice any suspicious transactions, you can call us in the ANZ App and we will put you straight through to someone who can help. Your call will go through to the right team with your identify already confirmed. 

How to report a lost or stolen card

Replacement and expired cards

We will send you a new card prior to your existing card expiring. If you need a replacement card due to damage, fault or an incorrect signature you can easily request one. It should arrive within 5-7 business days.

Replacement cards

ANZ Internet Banking

  1. Log in to ANZ Internet Banking and select your credit card account.
  2. Click Order a replacement card from Account actions. 

Call us

Call 13 22 73 (or +61 3 9683 9999 from overseas), available 24 hours a day, seven days a week, to order a replacement credit card.

Getting a new card once yours expires

ANZ credit cards are valid until the last date of the month stated in the expiry date. New cards are usually sent out before the 25th day of that month, so they should reach you before the old ones expire.

However, if you haven’t received your new card by the end of the month of expiry, please call us on 13 22 73 to check on the progress.

Switching to another ANZ credit card

We have a number of credit cards which you may like to consider. You can compare them here and then easily request to change to another ANZ credit card. 

Please consider the minimum credit limit requirements of the card you would like to request. 

 

ANZ Internet Banking

  1. Log in to ANZ Internet Banking and go to your credit card account page.
  2. Select Change your credit card account from Account actions.

 

By phone

Call us on 13 22 73 (or +61 3 9683 9999 from overseas), available 24 hours  a day, seven days a week.

In person

Visit any ANZ branch.

Closing your credit card account

You can close your credit card account by any of the methods below.

 

ANZ Internet Banking

  1. Log in to ANZ Internet Banking.
  2. Select Contact, then Card enquiries and then General card enquiries.

Call us

Call 13 22 73 (or +61 3 9683 9999 from overseas).

Drop into a branch

Sometimes it can be nice to see a friendly face and do your banking in person. ANZ branches are open Monday - Thursday (9.30am - 4pm) and Friday (9.30am-5pm), with some even open on weekends. 

 

Find your nearest ANZ branch 

Learn more about responsibly managing your credit card

Credit cards come with some big responsibilities, and we want to help you wrap your head around how they work. ‘Creducation’ is an online educational series looking at personal credit card interest, payments, balance transfers and more.

Explore topics that could help you get on top of your money like budgeting and reviewing your spending habits, managing credit card debt, the different types of interest rates, making credit card payments and the basics of balance transfers.

Credit card education

Explore topics that could help you get on top of your money like budgeting and reviewing your spending habits, managing credit card debt, the different types of interest rates, making credit card payments and the basics of balance transfers.

Learn more

Ways to bank

The less time you spend in a bank, the more time you have for yourself. Choose from a range of easy and secure ways to manage your money.

Learn more

Assistance and emergencies

Whether you’ve lost your card, forgotten your PIN or your card’s been damaged, you’ll find what you need here. If something’s not right, we can help.

Learn more

Applications for credit are subject to ANZ’s credit approval criteria. Terms and conditions, and fees and charges apply. Australian credit licence number 234527.

The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super, Shares and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Terms and Conditions available here for iOS and here for Android and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.

BPAY® is registered to BPAY Pty Ltd ABN 69 079 137 518.

Mobile payments available on compatible devices and eligible ANZ cards. View the full list at anz.com/mobilepayments.

Terms and conditions apply to the use of Apple Pay, Google Pay, Samsung PayFitbit Pay and Garmin Pay.

Return

Direct debiting is not available on all accounts. If in doubt, please refer to your bank or financial institution. Terms and conditions may apply to direct debit arrangements, including that your nominated account has sufficient cleared funds. Temporary service disruptions may occur. Contact your credit card provider for further details. ANZ recommends you read the applicable Terms and Conditions and the ANZ Financial Services Guide before acquiring any ANZ product with a direct debit arrangement. 

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