View past payments/transfers

From the "Payments" menu, select the "View past payments / transfers" function. This function allows you to view and search up to 120 days of your past ANZ Internet Banking payments and transfers, using the following criteria:

• the account from which the payment or transfer was made (including closed accounts or accounts that have been de-linked from your CRN)
• date range
• transfer or payment type.

For payments/transfers older than 120 days:

• please refer to your account statement
• your printed/saved receipt, or
• contact general enquiries.

Refer to the following FAQs for your payment/transfer type.

For transfers between your own accounts:

• How long does it take for the transfer to go through?

For Pay Anyone payments:

• How long does it take for the recipient to receive my funds?

For BPAY® payments:

• How long does it take for the BPAY® bill payment to be completed?

For international payments/transfers:

• How long do international transfers take?

Whenever you confirm a payment/transfer you'll see a lodgement number This confirms your payment was successfully submitted. You will also receive a receipt number when your payment is actually processed.

• If you made a future-dated payment or transfer, you can check the status and the receipt number in "View past payments / transfers" after the payment/transfer date. 
• For unsuccessful transfers/payments, the status will show as failed. You can also check the details of the payment/transfer to find the reason the payment/transfer failed.

• Find out more about past payments/transfers

If the payment/transfer was scheduled for today, has not been debited from your account and does not appear in the "View past payments / transfers" page, it could mean that the payment/transfer is still being processed.

• You can look in "Manage future payments/transfers" for details
• If there is a payment/transfer with a "Locked" status, this means it is currently being processed

Once processing is completed it will appear in the "View past payments/transfers" page.

If the status of a transaction is shown as "Failed", it means that the payment/transfer could not be processed. Hence the payment/transfer was not debited from your account.

If you wish to view the details of the payment or transfer:

• View details of a past payment
• Please contact the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9699 6908) 24 hours a day, seven days a week if you require more information.

   

If the status of a transaction is shown as "Status unknown" it could mean that the payment/transfer is currently being processed.

• Once processing is completed, the status will change to either "Paid" or "Failed"
• Please contact the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9699 6908) 24 hours a day, seven days a week if you require more information.

If you have deleted a scheduled future payment/transfer or bill payment before it was processed, it will be displayed in your "Manage future payments/transfers" or bill payments with a status of "Deleted".

If you wish to view the details of the payment/transfer:

• View details of a past payment

If you wish to contact ANZ to query a past payment or a transfer:

• Enquire about a past payment or transfer

Once the payment/transfer is confirmed and is processed, you cannot delete or cancel the payment/transfer using ANZ Internet Banking.

• You may request for the funds to be returned if you promptly lodge an enquiry with us:
  • Enquire about a past funds transfer or Pay Anyone payment

1. The time that it takes for a payment/transfer to be processed to your account will depend on the payment/transfer type. Check your account terms and conditions for details. How long does it take for a payment or transfer to be processed?
2. The time that it takes for the payee's account to be credited will depend on the policy and systems of the payee's bank. This may take up to a week.
3. All fund transfers between your linked accounts performed after 10.00pm Melbourne time or on weekends or public holidays for the same day payment/transfer, may be processed on the following bank business day.