Call out suspicious messages

What are scams?

Scams are attempts by criminals to purposefully and maliciously mislead you in order to get your money. New types of scams surface regularly – they can come in many forms and reach you in many different ways.

Why is it important?

Everyone is a potential target. If it looks too good to be true, it probably is, so question offers and requests, particularly if you're being asked to do something different (e.g. pay into a new account or give over personal details/passwords in order to get the offer).

What can you do? 

We're working every day to help keep you secure online, however it's also your responsibility to keep yourself secure. To help you, here are some suggestions of simple steps you can take to further improve your level of security.

• Call out anything suspicious relating to your ANZ banking by reporting it to us and report wider concerns to Scamwatch
• Learn about the different types of scams, how to protect yourself from them and sign up for alerts from the ACCC’s Scamwatch and Stay Smart Online
• If an email, call or SMS seems unusual, check it through official contact points (e.g. published phone number) before acting (e.g. clicking on links, opening attachments or following any payment instructions)
• Type website addresses into your browser’s address bar rather than clicking on any links that you’ve been sent
• If you’ve changed your number, lost your phone or are planning to travel overseas let us know (Personal Banking or Business) so we can try to tell you about any unusual account activity

Remember that ANZ will never send you an email asking for your account details, financial details, or your log in details for ANZ Phone, Mobile or Internet Banking.