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Call out suspicious messages

Be aware of current scams. If an email, call or SMS seems unusual, check it through official contact points or report it.

What are scams?

Scams are attempts by criminals to purposefully and maliciously mislead you in order to get your money. New types of scams surface regularly – they can come in many forms and reach you in many different ways.

Why is it important?

Everyone is a potential target. If it looks too good to be true, it probably is, so question offers and requests, particularly if you're being asked to do something different (e.g. pay into a new account or give over personal details/passwords in order to get the offer).

What are we doing?

ANZ Falcon™ anti-fraud protection

We monitor transactions 24/7 using a range of technology, like ANZ Falcon, and if we identify anything suspect or unusual we try to get in touch with you. Learn more about the steps we take to protect you.

ANZ Security Alerts

We aim to provide information and examples of some of the latest security alert types to help you recognise suspicious messages and fake apps.

24/7 support

We’re here to help you. If you receive a suspicious message claiming to be from ANZ, report it. If you see unusual activity on your cards or accounts call us immediately.

What can you do?

We're working every day to help keep you secure online, however it's also your responsibility to keep yourself secure. To help you, here are some suggestions of simple steps you can take to further improve your level of security.

  • Call out anything suspicious relating to your ANZ banking by reporting it to us.
  • If an email, call or SMS seems unusual, check it through official contact points (e.g. published phone number) before acting (e.g. clicking on links, opening attachments or following any payment instructions).
  • Type website addresses into your browser’s address bar rather than clicking on any links that you’ve been sent.
  • If you’ve changed your number, lost your phone or are planning to travel overseas let us know (Personal Banking or Business) so we can try to tell you about any unusual account activity.
  • Remember that ANZ will never send you an email asking for your account details, financial details, or your log in details for ANZ Phone, Mobile or Internet Banking.


External Resources

You can find further information through these external sources.


First Home Super Saver Scheme

Stay Smart Online

Want to know more about protecting yourself from scams? Visit the Australian Government's Stay Smart Online site to learn more.

Contact us

Report a lost or stolen card

Find out how

Learn more about our ANZ Fraud Money Back Guarantee

Received an ANZ hoax or suspicious message?


Send us an email

Report fraudulent or unusual activity

Personal Banking Customers:
13 33 50  +61 3 9683 8833

Business Customers using ANZ Transactive:
13 70 28  +61 3 8693 7153 

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This information seeks to raise awareness and provides general information only. It may be necessary or appropriate  to ensure that measures are taken in addition to, or in substitution for, the measures presented having regard to your particular personal or business circumstances.