Imposter Bonds Scam
22 October 2021
We are aware of scammers pretending to be associated with well-known financial service firms (including ANZ) and offering investments in bonds or debt securities to investors.
We wanted to remind our customers to be careful if contacted in relation to the above investments and make proper enquiries before investing.
ANZ does not typically deal in bonds or debt securities directly with consumers, rather only via the wholesale bond market. Some bonds and debt securities are available to trade on the ASX, however this would usually be via a licensed stockbroker.
Refer to the ASIC media release warning investors of the scam.
SMS Scam Alert
20 August 2021
We are aware of a number of SMS phishing campaigns (“smishing”) such as the ones pictured currently targeting our customers.
ANZ will never send you an email/SMS asking for your account or financial details, or for your log in details for ANZ Phone Banking, ANZ Mobile Banking or ANZ Internet Banking.
If you have received a hoax/suspicious email or text claiming to be from ANZ:
- Do NOT click on any unexpected/unusual links or open attachments.
- Forward the email or SMS to firstname.lastname@example.org
- Immediately contact ANZ if you’ve clicked on any links or downloaded any attachments
- Delete the message from your inbox.
Contact ANZ immediately if you’ve:
- shared your banking details in response to a hoax phone call, email or SMS
- accidentally clicked on any links or downloaded any attachments
- noticed any unusual transactions on your accounts
To help you protect your virtual valuables, remember to make a PACT. For more information on how to protect yourself, visit the ANZ security centre.
SMS Scams online shopping transactions
20 August 2021
ANZ has received reports of customers receiving SMS scam messages. The SMS messages appear to come from ANZ and from large online retailers like Amazon, and ask customers to click a link to cancel a fictitious order.
The message and the link are illegitimate, despite using URLs that appear similar to the correct website address. The message may also look like it has come from a legitimate number and appear in your messages amongst existing and legitimate messages from ANZ.
If clicked, the link will take you to a site that looks identical to the ANZ login page but has been designed to steal your personal details such as account credentials.
If you receive one of these messages, do NOT click the link, delete the message immediately.
If you’ve received and responded to a message that you now believe is a scam, and have shared your banking details, account credentials, or you’re concerned your personal details have been compromised, contact ANZ immediately.
You can also report scams at Scamwatch. For more information on how to protect yourself online, please visit the ANZ Security Centre.
Look out for COVID-19 Scams
17 MARCH 2020
In times of heightened fear and anxiety, there are some people who take advantage of the situation through scams. Sadly, this is true today, with an increasing amount of fake activity around COVID-19, including phishing emails, text messages, phone calls and social media activity (news, malicious links etc.) requesting personal and financial information. While these messages do not currently impersonate ANZ, it is possible that these could change over the coming days and weeks.
As just one example, the Australian Competition and Consumer Commission (ACCC)’s Scamwatch has received multiple reports of COVID-19 themed scam texts being sent to members of the public.
The text messages appear to come from ‘GOV’ as the sender and they include a link to find out when to ‘get tested in your geographical area’ for COVID-19.
In the below example, an illegitimate link has been included in the text message, and if clicked may install malicious software on your device, that has been designed to steal your banking details.
If you receive one of these messages, do not click the link and delete the message immediately.
If you’ve received and responded to a message that you now believe is a scam, have shared your banking details, or you’re concerned your personal details have been compromised, contact ANZ immediately.
You can also report scams at Scamwatch.
For more information on how to protect yourself online, please visit the ANZ Security Centre.
For media enquiries contact:
Nick Higginbottom; +61 403 936 262