Look out for COVID-19 Scams
17 MARCH 2020
In times of heightened fear and anxiety, there are some people who take advantage of the situation through scams. Sadly, this is true today, with an increasing amount of fake activity around COVID-19, including phishing emails, text messages, phone calls and social media activity (news, malicious links etc.) requesting personal and financial information. While these messages do not currently impersonate ANZ, it is possible that these could change over the coming days and weeks.
As just one example, the Australian Competition and Consumer Commission (ACCC)’s Scamwatch has received multiple reports of COVID-19 themed scam texts being sent to members of the public.
The text messages appear to come from ‘GOV’ as the sender and they include a link to find out when to ‘get tested in your geographical area’ for COVID-19.
In the below example, an illegitimate link has been included in the text message, and if clicked may install malicious software on your device, that has been designed to steal your banking details.
If you receive one of these messages, do not click the link and delete the message immediately.
If you’ve received and responded to a message that you now believe is a scam, have shared your banking details, or you’re concerned your personal details have been compromised, contact ANZ immediately.
You can also report scams at Scamwatch.
For more information on how to protect yourself online, please visit the ANZ Security Centre.
For media enquiries contact:
Nick Higginbottom; +61 403 936 262
Malware targeting ABA payment files
ANZ is aware of a particular strain of malware that appears to fraudulently modify or alter beneficiary account details within customer generated ABA payments files. The malware appears to modify the ABA payment file prior to it being uploaded to the respective digital banking platform.
Refer to the ANZ Security Centre for guidance on how to detect and prevent malware or www.cyber.gov.au
Contact ANZ immediately to report fraudulent or unusual activity on your account:
Phone: 137 028 (+61 3 8693 7153)
Operating Hours: 8:00am – 8:00pm AEST
Latest Scam Alert
Customers are reminded that ANZ will never send you an email/SMS asking for your account or financial details, or your log in details for ANZ Phone Banking, ANZ Mobile Banking or ANZ Internet Banking.
If you have received a hoax/suspicious email or text claiming to be from ANZ:
- Do NOT click on any unexpected/unusual links or open attachments.
- Forward the email or SMS to firstname.lastname@example.org
- Delete the message from your inbox.
Contact ANZ immediately if you’ve:
- shared your banking details in response to a hoax phone call, email or SMS
- accidentally clicked on any links or downloaded any attachments
- noticed any unusual transactions on your accounts
For more information on how to protect yourself, please visit the ANZ security centre.