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Latest security alerts

Threats to your banking security can come in many forms. While this isn't an exhaustive list of all scams currently out there, it may provide you with an insight on what to look for so you can protect your banking information.

 

Latest Scam Alert

Customers are reminded that ANZ will never send you an email/SMS asking for your account or financial details, or your log in details for ANZ Phone Banking, ANZ Mobile Banking or ANZ Internet Banking.

If you have received a hoax/suspicious email or text claiming to be from ANZ:

  1. Do NOT click on any unexpected/unusual links or open attachments.
  2. Forward the email or SMS to hoax@cybersecurity.anz.com
  3. Delete the message from your inbox.

Contact ANZ immediately if you’ve:

  • shared your banking details in response to a hoax phone call, email or SMS
  • accidentally clicked on any links or downloaded any attachments
  • noticed any unusual transactions on your accounts

For more information on how to protect yourself, please visit the ANZ security centre.

View the latest alert for each type of scam

Fake ANZ App Fake Email Fake SMS Latest news

Latest news

PayID Event

JUNE 2019

ANZ is aware of a recent industry-wide PayID event. ANZ has systems and processes in place to monitor such activity and is investigating this further.  Importantly, financial details and credentials are not available on the PayID database, and therefore none of these details have been compromised.

Details impacted by the event include the account name and mobile phone number. Customers are advised to be aware of suspicious messages via text message (smishing) or calls as fraudsters may attempt to use name and mobile phone numbers to attempt to access banking details through hoax text messages designed to look legitimate.  We will continue to proactively contact customers where fraud has been identified.

ANZ takes its privacy obligations very seriously and we remain vigilant. We are firmly focused on supporting our customers.

For more information, please visit the ANZ Security Centre

For media enquiries contact:

Nick Higginbottom; +61 403 936 262

ANZ comments on Fairfax Media story about property valuations data breach

FEBRUARY 2019

ANZ today commented on a Fairfax Media story about a data breach related to an external Australian property valuer used by ANZ.

ANZ Chief Data Officer Emma Gray said: “ANZ is aware of this industry-wide incident.

“We are currently undertaking investigations to understand specifically which ANZ customers may be affected and we will contact them directly to discuss potential impacts and how we will support them.

“At this stage we understand a very small percentage of our customers who had valuations undertaken between November 2015 and December 2018 are potentially impacted.

“ANZ uses a range of property valuers and the organisation in question represents a very small portion of the valuations conducted. As a result of this incident ANZ has currently suspended use of the services of the valuation provider at the centre of the investigations. We have no reason to believe any of the other valuers ANZ uses are impacted by this incident.

“ANZ takes its privacy obligations very seriously and we are extremely disappointed this incident has occurred. We are now firmly focussed on supporting our customers through this incident.”

For media enquiries contact:

Nick Higginbottom; +61 403 936 262

Fake ANZ App

ANZ PayOnGo - June 2018

A fraudulent app called ANZ PayOnGO claiming to be an ANZ app was advertised on Google Play. ANZ has taken action to remove the app from Google Play.

Private Finance - May 2018

A fraudulent app called Private Finance on Google Play. At first glance its interface looks similar to that of an ANZ app, including the use of the ANZ logo. This app has been removed from Google Play.

Tips for identifying and responding to fake apps

Prior to downloading a new app, take 60 seconds to check the following:

  • Check the popularity of the app: thousands of downloads and very few reviews suggests a fake app
  • Check the name of the app or developer and reviews: minor errors in the name, inconsistency with ANZ products or suspicious comments may indicate the app is a fake
  • Check the pattern of reviews including time frames from app launch to commentary: reviews in quick succession of launch are a red flag
  • If in doubt, go to the web page of the developer: lack of details about the developers, and linkage to a legitimate site is another indicator
  • Check that the permissions required by the app are in line with activities you will be performing: if the permissions seem excessive this is another red flag

If you believe you have downloaded a fake ANZ app please contact us immediately on 1800 033 844.

If you suspect a fake ANZ app is available on Google Play or on the App Store, please do not install the application and contact hoax@cybersecurity.anz.com

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Fake ANZ emails

‘Urgent pending notification’ - July 2019

Cybercriminals frequently reference news and announcements to scare, trick or blackmail people into taking action.

They achieve this by sending you an email, SMS or social media message using personal information you have shared online. Some of this personal information may have been stolen as a result of a previous data breach. In the below example, the announcement by RBA on rate cuts was used as a scare tactic.

‘New Successful Payment’ - May 2019

A scam (phishing) email was reportedly received by ANZ customers. The hyperlink in this email directed the user to a fake ANZ branded phishing page requesting the user to share their challenge and response answers.

Phishing email - March 2019

There have been reports of a scam which is using an ANZ-branded phishing email, with the aim to steal the login credentials and security question responses of ANZ customers. Customers may see an email with the display name of 'Support'

If you hover your mouse over the sender’s email address, you will see the sender identified as @anzsupport.cf.

This email is not an official ANZ communication.

*The ANZ page reproduced above for this scam looks authentic but is actually fake.

'April payment analysis' - May 2018

A scam (phishing) email was reportedly received by ANZ customers. The attachment of this email had malicious content that could compromise customer data. The attachment included an ANZ logo to make it look credible.

‘Successful BPAY Payment Advice’  - May 2018

A scam (phishing) email was reportedly received by ANZ customers. The hyperlink in this email directs the user to a fake ANZ branded phishing page requesting the user to share their challenge and response answers.

Protect yourself from phishing scams

Be aware of what to look out for in suspicious emails. Typical signs include:

  • Misspellings and poor grammar
  • Patchy graphics or design
  • Asking for personal information, usernames or passwords
  • Not addressing you by name at the start of the message
  • A sense of urgency, claiming that your immediate attention is needed
  • An email address that doesn’t look quite right
  • Links to click on or attachments to open.

If you receive a suspicious message, follow the steps outlined on the Report bank fraud page.

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Fake ANZ SMS messages

Hoax SMS - March 2019

A number of customers have reported receiving a hoax ANZ SMS asking them to click on a link and log on to their account.

Phishing SMS - March 2018

A number of fake SMS texts were received and reported by ANZ customers, that stated their account was suspended.

Don’t reply to suspicious texts, calls or emails

ANZ will never contact you to ask for confidential information like bank details or passwords.

If you receive an SMS from ANZ about activity on your account, however you are not currently using any ANZ online banking services, don’t respond to it and let us know.

If you receive a suspicious message, follow the steps outlined on the Report bank fraud page.

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