skip to log on skip to main content
VoiceOver users please use the tab key when navigating expanded menus

Making a loan protection insurance claim

Get help with your loan repayments if things don’t go to plan

We're sorry, we no longer offer ANZ Loan Protection Insurance but existing customers can still get help with loan repayments if things don’t go to plan. 

If you took out ANZ Loan Protection when you applied for your ANZ Personal Loan, it could help with your ANZ Personal Loan repayments if the unexpected happens. So if you can’t work due to an illness or injury, or if you’re made redundant, you can still stay on top of your loan repayments until the loan is paid off or you go back to work, whichever happens firstdisclaimer disclaimer disclaimer. And if you unexpectedly pass away, your outstanding loan debt will be paid off for you, up to $100,000.

How to make a claim

If you need to make a claim, we’ll try to make the process as hassle-free for you as we possibly can.

Ready to get started? Please call 1300 552 253 to advise details of the claim and obtain a claim form.

Depending on the type of claim, we may need you to give us some extra information, which we’ll advise you about. There could also be waiting and qualifying periods and pre-existing conditions to consider before we can finalise any claims. Please refer to the ANZ Loan Protection Product Disclosure Statement and Policy Document (PDF 2.8MB) to find out more.

ANZ Loan Protection is jointly issued by OnePath Life Limited (ABN 33 009 657 176) and QBE Insurance (Australia) Limited (ABN 78 003 191 035). This advice is of a general nature and has been prepared without taking account of your objectives, financial situation or needs. You should consider whether the advice is appropriate for you having regard to your objectives, financial situation and needs.

ANZ recommends that you read the ANZ Financial Services Guide (PDF, 104kB) and the ANZ Loan Protection (PDF 2.8MB) Product Disclosure Statement and Policy Document, available by calling 13 16 14 or visiting, before deciding whether to acquire, or to continue to hold, this product.

Australia and New Zealand Banking Group Limited (ANZ) (ABN 11 005 357 522) is an authorised deposit taking institution (bank) under the Banking Act 1959 (Cth). OnePath Life is owned by ANZ – it is the co-issuer of the product (along with QBE Insurance (Australia) Limited ABN 78 003 191 035 AFSL 239545) but it is not a bank. Except as set out in the issuer's contract terms (including the Product Disclosure Statement), this product is not a deposit or other liability of ANZ or its related group companies. None of them stands behind or guarantees the issuers. Terms and Conditions apply. 

Pre-existing condition exclusion applies: Any sickness, accident or condition that: is the subject of a medical consultation during the six months immediately before the policy commencement date, and leads directly or indirectly to death or disablement in the first six months immediately after the policy commencement date, wont be covered.


There is no cover available for the Disability benefit or Involuntary Unemployment Benefit if you are working in a permanent part time, casual, contract or temporary capacity or you are self-employed for less than 10 hours per week.


Existing ANZ Personal Loan accounts with an ANZ Loan Protection insurance discount will continue to have the 0.25% p.a. interest rate discount for the life of the insurance policy. The discount will end once the existing ANZ Loan Protection insurance policy ends. For more details on Loan Protection Insurance, please refer to ANZ Loan Protection Product Disclosure Statement and Policy (PDF 2.8MB).