Supporting our customers through COVID-19 and beyond

Pandemics are covered

While a pandemic is something we couldn’t have foreseen a short while ago, rest assured your policy does not have a pandemic exclusion. For more information about what is covered and excluded under different products, check your Product Disclosure Statement (PDS) and policy documents.

Get help with a claim

We’ve put measures into place to make sure that we continue to support new claims, and offer extra help for customers currently in the claims process or receiving benefits.

Make sure to have your policy number handy when making a claim. 

You can make a claim by:

• calling us on 13 16 14 weekdays, 9am - 5pm (AEST)
• emailing us at diclaims@onepath.com.au
• writing to OnePath Direct Insurance Claims, PO Box 7086, Sydney, NSW 2001
• visit our Make a Claim page on anz.com.

Get help with premiums

If you are experiencing financial stress, there are a number of options you can consider that may help. ANZ insurance policies have flexibility built in, which means you can make changes to your cover amount and pay less in premiums to make it more affordable. It’s important you stay close to your cover and tailor it to suit where you’re at in life, taking into account your own circumstances. Now’s a good time to review your policy and make sure it’s working best for you.

Some actions to consider:

• Check your current level of cover. Things may have changed since you took out your policy, and you can make changes to reduce premiums. Perhaps you no longer have dependants at home or have paid off the mortgage, and need less life cover?  Review your policy and decide if your level of cover needs to change.
  
  
• Remove optional extras. Check your policy for optional extras you may have, such as optional Critical Illness cover within your ANZ Life Insurance policy.
  
  
• Call us.  If you are experiencing financial hardship, we can help. Depending on which insurance policy you hold, you may be able to put payments on hold for up to 12 months or up to 24 months if you're on parental leave. Please call us on 13 16 14  to discuss your options.

It’s important to note if you do elect to activate Premium Pause, you will not be covered for any illness or injury that occurs in the period from the start of the Premium Pause until 90 days after it ends. Also, changing your payment frequency may affect the total premium you pay. It may cost more per annum to pay your premium in instalments.