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Card account enquiries

We want to make your ANZ Internet Banking experience the best it can be. If you have a query about your card account:

  • click on the relevant category in the "SecureMail enquiries" section
  • fill in the form and click "Submit".

In most cases, we will respond to you within 24 - 48 hours.

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Send us a SecureMail

For further assistance please call the ANZ Internet Banking team:
13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

Frequently asked questions

Use our frequently asked questions to find out more about card enquries 

  • Select the "Contact" icon from the header.
  • Select the "Card Enquiries" link under the SecureMail enquiries section and follow the prompts.

The "Card Enquiries" page provides you with the following information:

  • The contact details for the ANZ Cards Services team.
  • Further links to SecureMail card enquiries. Enquiries are only accepted from the primary cardholders
  • A link to the "homepage" where you can access all your ANZ accounts.

You must call ANZ on 1800 033 844 (International callers dial +61 3 9683 7043+61 3 9683 7044, or +61 3 9683 7047), 24 hours, seven days a week to advise of the loss or theft of a card. Due to the nature of the request, immediate phone contact is essential.