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Manage your personal loan

Manage your personal loan online with ANZ Internet Banking and the ANZ App. You can make convenient one-off transfers, setup recurring payments and redraw from the extra repayments made on your eligible personal loan. It's all at your fingertips.  

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One-off transfers to your personal loan

How to transfer to your personal loan in the ANZ App

To make a one-off transfer to your personal loan account:

  1. Log in to the ANZ App
  2. Tap Transfer
  3. Choose the account you'd like to transfer from and to
  4. Follow the prompts to complete your payment.

Alternatively, you can transfer to your personal loan from a branch or phone banking

 

How to transfer to your personal loan in Internet Banking

To make a one-off transfer to your personal loan account:

  1. Log in to ANZ Internet Banking
  2. Go to the Payments menu and choose Transfer between my accounts
  3. Select the accounts you'd like to transfer from and to
  4. Follow the prompts to complete your payment. 

You can set up recurring payments to a loan account by using the create or manage direct loan payments option.;

Alternatively, you can transfer to your personal loan from a branch or phone banking

Add or change a direct loan payment

How to add a direct loan payment in Internet Banking

To add a direct loan payment:

  1. Log in to ANZ Internet Banking
  2. Select your loan account
  3. Choose Create or manage direct loan payments from the account actions
  4. Select Direct Loan Payments and;
    • if this is your first time, please click Add a new Payment
    • if you've already set up a payment for your loan and wish to add another, click Add a new payment
  5. Follow the prompts to add your payment.

Please note,  if your direct loan payments are already Bank Managed Payments, and you add an additional loan payment to your loan account, the existing payment will lose its Bank Managed Payment (Direct Loan Payment) status. Please read below to learn differences between bank managed and customer managed Direct Loan Payments.

Alternatively, you can add your direct loan payment by visiting a branch

 

How to change/delete your direct loan payment in Internet Banking

To change your direct loan payment:

  1. Log in to ANZ Internet Banking
  2. Select your loan account
  3. Choose Create or manage direct loan payments under Account Actions
  4. Select the relevant payment and click Modify - take note of your current minimum loan payment amount 
  5. Follow the prompts.

To delete a direct loan payment:

You can delete a direct loan payment but remember that you won't be able to get the details back once you have deleted the payment.

  1. Log in to Internet Banking 
  2. Select your loan account
  3. Choose Create or manage direct loan payments from Account actions
  4. Click Delete next to the direct loan payment you wish to delete
  5. Follow the prompts.

If you are deleting a Bank Managed Payment please make alternative arrangements to pay your loan, otherwise you are at risk of missing repayments.

Alternatively, you can change or delete your direct loan payment by visiting a branch

Bank vs customer managed payments

When creating your direct loan payment, you can choose to set up a Bank Managed Payment or a Customer Managed Payment. Let’s explore the differences…

Bank Managed Payments

A Bank Managed Payment option is only available if this is to be your sole method of payment into the selected loan account ie. no additional payments have been set up. As the main method of payment, the amount automatically increases if the minimum loan payment amount increases.  However, it will not automatically decrease if the minimum loan payment amount decreases.

On variable rate loans, you can choose to modify the amount (lower it or increase it) as long as you meet the minimum loan payment amount.

Customer Managed Payment

Alternatively, you can set up a Customer Managed Payment which is a regular payment that doesn't automatically update if the minimum loan payment amount increases. So, it's important for you make sure you're covering the minimum loan payment amount, manually.

You can choose to set up more than one Customer Managed Payment at different intervals so they're customised to your specific circumstances.

Redraw from a personal loan

(ANZ Variable Rate Personal Loans only)

How to redraw on your personal loan in the ANZ App

To redraw on your ANZ Variable Rate Personal Loan:

  1. Log in to the ANZ App
  2. Tap Transfer from you accounts screen
  3. Choose your personal loan account in the From list and a linked savings or everyday account in the To list
  4. Follow the prompts to finish your redraw.

Alternatively, you can access redraw from a branch or phone banking

 

How to redraw from your personal loan in Internet Banking

To redraw on your ANZ Variable Rate Personal Loan:

  1. Log in to Internet Banking 
  2. Go to Payments
  3. Select Transfer between my accounts
  4. Choose your personal loan account in the From dropdown list and a linked savings or everyday account for the funds to be transferred To
  5. Follow the prompts to finish your redraw.

Alternatively, you can access redraw from a branch or phone banking

Things you should know about redraw

  • Redraw is not available on a Fixed Rate personal loan. 
  • Redraw is only available on extra amounts you've repaid above your minimum monthly repayments.
  • Redrawn funds will be debited to your loan account and will incur interest on the same basis as principal owing. 
  • ANZ can adjust the amount of your loan repayments to ensure you meet your loan term. 

Request to close your personal loan

What you should know

You can request to close your ANZ personal loan at any time. Here's some important information you should know:

  • The amount required to pay out your loan may change according to the date on which it is paid. A revised pay-out figure should be obtained on the day you intend to pay out your loan, by calling our Personal Loan servicing team
  • An early repayment cost which is included in the pay out figure may change if interest rates change after the time this pay out figure is obtained.
  • If you have an ANZ Fixed Rate Personal Loan and you decide to repay the loan in full ahead of time, you might be charged Early Repayment Costs (PDF). Please refer to the Consumer Lending Terms and Conditions booklet (PDF) for more details on how Early Repayment Charges are calculated and charged to your account.
  • If your personal loan is secured, government and bank fees and charges may apply when the security is discharged. These exit costs are not factored into this pay-out figure quotation.

How to close your personal loan in Internet Banking

To make a personal loan closure request:

  1. Log in to Internet Banking 
  2. Select your personal loan account
  3. Choose Loan closure request
  4. Follow the prompts.

An ANZ Customer Service Consultant will respond to your online request within 24-48 hours.

Alternatively, you can request to close your personal loan from a branch or phone banking

 

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Your questions answered

Repayments

Repayments can be made by:

  • Direct Loan Payment from your nominated ANZ account
  • Direct Debit from your nominated bank
  • Manual transfer from your nominated ANZ account (ANZ App, Internet Banking, phone banking)
  • Cash payment by visiting an ANZ Branch

You can see the payment due date and amount required in ANZ Internet Banking. You can also give us a call, visit a branch or refer to your Ietter of offer. It may be a good idea to set your own reminders for these dates or set up a regular payment.

If you miss a repayment (or if you don’t have enough money in your account for a Direct Loan Payment or Periodical Payment), you’ll need to make a payment directly to the loan to bring it back up to date. You can make this payment via ANZ Internet Banking, ANZ Phone Banking or by visiting any ANZ branch.

You may be charged a Late Payment Fee if you miss a repayment or don’t have enough money in your account.

Yes it does. We calculate interest according to the outstanding balance on your loan. If you miss a repayment, your outstanding balance does not reduce as scheduled on your original loan agreement.

You may also have to pay a Late Payment Fee if any part of that repayment is five days late or more. The Late Payment Fee is also charged every subsequent 30 days that repayments are overdue.

If you have an ANZ Variable Rate Personal Loan:

You can make extra repayments, which could help you pay off your loan faster and save on interest charges. 

If you have an ANZ Fixed Rate Personal Loan:

If you decide to make extra repayments or repay the loan in full ahead of time, you will need to pay Early Repayment Charges (PDF). You’ll find further details in the ANZ Consumer Lending Terms and Conditions booklet (PDF)

 

You can find out your outstanding balance and other details in the ANZ App or ANZ Internet Banking - see how to view your account details

Alternatively, you can visit a branch or contact phone banking

Your repayments are calculated based on the total amount of your loan, the loan term, any applicable fees and the annual interest rate. These repayments ensure that your loan is repaid in full within the agreed loan term.

If you have an ANZ Fixed Rate Personal Loan, your monthly repayment will not change. If you have an ANZ Variable Rate Personal Loan your interest rate may change during the loan term and so may your repayments.

Please call us on 1800 337 919 (option 1) immediately to discuss your circumstances and see if we can come to an arrangement. We may be able to restructure your payments or work out a payment plan to help you manage your loan.

If you’ve unintentionally paid more than your repayment amount for an ANZ Variable Rate Personal Loan, you can just redraw the extra money by transferring it to an eligible ANZ everyday account. But if it’s an ANZ Fixed Rate Personal Loan, we’ll need to investigate further, and you may have to pay a fee.

Please note: if your loan was in arrears before making the extra payment or if a payment was due, you may not be able to get back the entire amount.

For ANZ Variable and Fixed Rate Personal Loans, this fee is charged for every month when all or part of the loan repayment hasn’t been paid for five days or more. It’s also charged every subsequent 30 days that repayments are overdue.

No. You can't stop or delete the payment once you have confirmed the one-off transfer to your ANZ Loan account.

  • However, if you have the redraw facility available on your loan, you can redraw the amount paid in advance or extra payment that you have made to your loan once it is processed to your loan account.

Direct Loan Payments

The payment type indicates whether the loan payment method is managed by ANZ or by you.

  • If the field displays "Bank Managed Payment (Direct Loan Payment)" this means that you have chosen this payment method as your only directly credited method of payment for this loan. Bank Managed Payments are managed by ANZ so they will be automatically increased if your minimum amount is increased (e.g. due to an increase in interest rates) but will not be decreased if your minimum amount is decreased.
  • If this field displays "Customer Managed Payment", then the payment is not managed by ANZ and you will need to make other payment arrangements to meet your minimum repayment requirements.

You can set any amount as the Bank Managed Payment Payment, as long as the payment amount is equal to or more than the minimum repayment amount.

No. If you want to set up direct loan payments for your ANZ Personal Loan account via ANZ Internet Banking, it has to be done from a linked ANZ account.

Yes, but you must ensure that your payments are equal to or more than the minimum repayment amount.

If your Bank Managed Payment has already been set up, you can only change the payment amount. The payment frequency cannot be modified through ANZ Internet Banking. 

To change the frequency of a Bank Managed Payment, please call us or visit a branch

Redraw on a personal loan

If you have an ANZ Variable Rate Personal Loan, our redraw feature allows you to access the extra money you've repaid. You could take out money you’ve paid above your minimum monthly repayments.

You can redraw for any reason you like.  

  • It's simple and easy
  • It won’t change your minimum repayment amount
  • You can have the money in your ANZ account instantly 

You should consider any redraws will be debited to your loan account and will incur interest on the same basis as principal owing under your loan. The amount withdrawn can only be cleared funds. ANZ can adjust the amount of your loan repayments to ensure you meet your loan term. 

Redraw is not available on the ANZ Secured Car Loan or ANZ Fixed Rate Personal Loan.

To find out more, read our Consumer Lending terms and conditions brochure (PDF).

You can only redraw on your Personal Loan if you have an ANZ Variable Rate Personal Loan. You’ll be able to redraw the extra money you've repaid, any time you want. If you have an ANZ Fixed Rate Personal Loan you will not be able to redraw extra repayments. 

The most you can redraw from eligible, ANZ Variable Rate Personal Loans is the amount paid in advance on the loan. There is currently no minimum redraw amount for ANZ Personal Loans.

No. You cannot directly redraw from an ANZ Loan account to a non-ANZ account or to an ANZ account that is not linked to your ANZ Internet Banking or the ANZ App.

A loan redraw can be deposited only to another ANZ account linked to you as displayed in your account list on ANZ Internet Banking or the ANZ App.

Closing a personal loan

You will need the loan account number to request to close that loan.

  • You may also select the correct account from the drop down list to request a closure in Internet Banking.

No. The loan closure request will only supply you with the pay-out figure on a particular loan account via a SecureMail.

  • The amount required to pay out your loan may change according to the date on which it is paid.
  • A revised pay-out figure should be obtained on that day.
  • If your loan is secured, government and bank fees and charges may apply when the security is discharged.
  • These exit costs are not factored into this pay-out figure quotation.

You can contact ANZ for more information on your personal loan contract and loan payments.

ANZ Personal Loans enquiries

ANZ Business Loans enquiries

Generally, you would submit a loan closure request when you’re ready to pay off your loan and close your account – a big milestone! Note that early repayment costs and other discharge fees may apply when exiting your loan early.

Secured car loans

We no longer offer secured car loans to new customers. These were loans provided to consumer customers to purchase assets such as motor vehicles, boats and caravans that were secured by the item being financed.

If you already have a Secured Car Loan with us or Esanda, we’ll continue to manage your Secured Car Loan through to maturity.

If you have a question about your existing ANZ Secured Car Loan, explore the frequently asked questions below or call us on 13 23 73 to discuss. Our customer service agents are available Monday to Friday 8am to 7pm AEST.

We no longer offer ANZ Secured Car Loans to new customers. If you have an existing Secured Car Loan with ANZ or Esanda, however, we will continue to manage your loan until your loan is repaid in full.

As we no longer offer ANZ Secured Car Loans to new customers, ask us about other finance options if you’re intending to refinance.

Call us on 13 23 73, Monday to Friday 8am to 7pm AEST.


If you’re outside Australia, call +61 3 8654 0213.

If you’re experiencing financial hardship and can’t make a repayment on your ANZ Secured Car Loan, please call us immediately on 13 23 73. We will work with you to help you find a sustainable solution to your financial difficulties.

  

If you decide to pay out your loan before the maturity date, early repayment charges will apply. Before you make the decision, you may like to speak to us or seek financial advice.

To ensure a smooth finalisation of your loan, it's important to have an accurate payout figure calculated. Before you pay it out, just call 13 23 73. We'll be happy to help with the calculation of your current payout figure and can organise any paperwork required.


For more information on paying out an ANZ Secured Car Loan early, please read ANZ Secured Car Loans – what happens if you repay some or all of your loan early (PDF).

Any information provided is general in nature and does not take into account your personal needs, financial circumstances or objectives and you should consider whether it is appropriate for you. ANZ recommends you read the applicable Terms and Conditions booklets and the ANZ Financial Services Guide (PDF) before deciding whether to acquire, or continue to hold, a particular product, which are available on anz.com or by calling 13 13 14 before deciding whether to acquire, or continue to hold the product.

The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Terms and Conditions available here for iOS (PDF) and here for Android (PDF) and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.

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