skip to log on skip to main content
VoiceOver users please use the tab key when navigating expanded menus

Using your ANZ Frequent Flyer Black credit card

Welcome to ANZ Frequent Flyer Black, the card that gives you uncapped Qantas Points, Qantas Club privileges and access to exclusive events and travel benefits.

Getting the most out of your card

Here are some handy tips to help you get the most value from your ANZ Frequent Flyer Black card.

 

More ways to pay using your phone

Pay securely and easily using your phone with Apple Pay® or Android Pay™ anywhere you can tap and pay.

Make your everyday essentials count

Set up recurring payments, such as utilities and telecommunications bills, and you can earn Qantas Pointsdisclaimer faster. Click here for a list of popular service providers and their contact details.

Shop with security and confidence

  • ANZ Falcon™ provides round-the-clock transaction monitoring
  • You won't be liable for fraudulent transactions on your ANZ credit card with ANZ Fraud Money Back Guaranteedisclaimer
  • Worldwide emergency credit card replacement

Additional cardholders for more Qantas Points

Add additional cardholders for an even faster way to accumulate points. An additional Cardholder Fee of $10 and an annual Rewards Program Services Fee of $55 will apply per additional cardholder on your accountdisclaimer. Find out how to add additional cardholders.

Explore your benefits

Get ready for your most rewarding Qantas Pointsdisclaimer experience with our highest uncapped points earning potential, two Qantas Club lounge invitations per yeardisclaimer, and a range of complimentary insurances. And save up to $475 in your first year if you purchase a Qantas Club membership with your ANZ Frequent Flyer Black carddisclaimer

 

Enjoy earning Qantas Points

ANZ Frequent Flyer Black Visa card

  • 1 Qantas Pointdisclaimer per $1 spent on eligible purchases up to and including $7,500 per statement period
  • 0.5 Qantas Pointsdisclaimer per $1 spent on eligible purchases above $7,500 per statement period

Complimentary Qantas Club Lounge invitations

Enjoy a pre-flight luxury experience with two complimentary Qantas Club lounge invitationsdisclaimer each year when flying on Qantas or Jetstar. You’ll also have access to participating airport lounges in destinations such as London, Dubai, Singapore and Bangkok. Participating airport lounges can be found on velocelounges.comdisclaimer

Take advantage of your Personal Concierge

Looking for help with restaurant, hotel, entertainment bookings or travel recommendations? Look no further, your 24 hour/7 days a week personal concierge service can help. Call 1300 580 765 in Australia or, +61 2 8987 1677 if you're overseas.

Access once in a lifetime experiences

Be rewarded with Exclusives by ANZ access to invitation-only events. From entertainment to food and lifestyle, ANZ Frequent Flyer Black cardholders get access to an exceptional program of uniquely crafted, once-in-a lifetime-experiences.

Complimentary insurances for travel and shopping

 

content

Explore the world and your own backyard with freedom knowing you could be covered with our range of travel insurances including:

Read more about our range of available insurances

Shop with peace of mind, knowing you could have access to complimentary insurances when you shop using your ANZ Frequent Flyer Black  card including:

Emergency information

We get it – accidents happen. Credit cards get lost, items get stolen. So we’ve compiled the most common emergency information in one place – just in case!

Claim on insurance

How to claim

Lost or stolen

Report lost or stolen card

Replacement card

Order a new card

Emergency numbers

View contact numbers

 

ANZ Internet Banking

Log in or Register (for new customers)
Go to the Accounts menu and select Activate ANZ card

ANZ goMoneydisclaimer

Log in or Download and Register (for new customers)

Select Activate Card within the menu

Phone

Call 1800 652 033 or
+61 3 8699 6996 from overseas anytime

Branch

Visit an ANZ branch
A staff member can help to activate it for you

 

ANZ Internet Banking 

Register for ANZ Internet Banking to manage your account.

ANZ goMoney®

Download ANZ goMoney® for easy banking on your mobile phone or device.

Sign up for eStatements

Log on to ANZ Internet Banking
Go to the 'Profile' menu
Select 'Change my statement preferences'
Choose 'Online only' for your accounts.
Learn more about online statements

Pay using your phone

Add your eligible ANZ card to your iOS device using Apple Pay via goMoney or Android device using Android Pay.

Manage credit card payments

Log on to ANZ Internet Banking
Choose the linked account to pay your ANZ Credit Card from.
Choose to make a one off payment or recurring credit card payments.

™ ANZ Falcon is a trademark of Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Falcon is a trademark of Fair Isaac Corporation.

Qantas Points and Bonus Qantas Points accrue in accordance with and subject to the ANZ Frequent Flyer Reward Terms and Conditions booklet (please call 13 13 14 for a copy). Purchases which are not eligible to earn Points are described in the ANZ Frequent Flyer Reward Terms and Conditions booklet, e.g. fees, cash, cash equivalent transactions, balance transfers, premiums paid for ANZ Credit Card Insurance and transactions for gambling or gaming purposes, will not earn Points. Account Holder must be a member of the Qantas Frequent Flyer program to earn and redeem Qantas Points. A joining fee may apply. Membership of the Qantas Frequent Flyer program is subject to the Terms and Conditions of the Qantas Frequent Flyer program. Earn rates and earn rate bands are subject to change. Existing customers should call 13 13 14 for information regarding their account.

Back to top

Provided the cardholder didn’t contribute to the loss and notified ANZ promptly of the fraud.

Back to top

For ANZ Frequent Flyer, a Total Annual Fee of $95 applies which includes a $40 Annual Account Fee and a $55 Rewards Program Services Fee. For ANZ Frequent Flyer Platinum, a Total Annual Fee of $295 applies which includes a $240 Annual Account Fee and a $55 Rewards Program Services Fee. For ANZ Frequent Flyer Black, a Total Annual Fee of $425 applies which includes a $370 Annual Account Fee and a $55 Rewards Program Services Fee. For additional cardholders on an ANZ Frequent Flyer, ANZ Frequent Flyer Platinum or ANZ Frequent Flyer Black credit card, an annual Additional Cardholder Fee of $10 and an annual Rewards Program Services Fee of $55 will apply per additional cardholder on the account. These fees are current as at  and are subject to change. The fee information displayed on this page applies to new customers only. Existing customers may be subject to different fees and should call 13 22 73 for information regarding the fees that apply to their account.

Back to top

Offer only available to ANZ Frequent Flyer Black account holders. Account holders may request no more than two Qantas Club Lounge invitations in any 12 month period by calling the ANZ Personal Concierge on 1300 580 765. Qantas Club Lounge invitations will be sent to the account holder’s current mailing address within 4 weeks of request, provided the account holder is not in breach of the ANZ Credit Card Conditions of Use (PDF 336 kB) and the account remains open. It is the account holder’s responsibility to ensure that ANZ has their current mailing address. Neither ANZ nor Qantas accept responsibility for any delay in delivery of invitations. Lost or stolen invitations will not be replaced. Damaged invitations may not be accepted. Qantas Club Lounge invitations are provided courtesy of ANZ and are valid for Qantas Club and Qantas operated international Business Lounges only. Not valid in International First Class Lounges, Chairman's Lounge, Qantas Domestic Business Class lounges, Qantas Oneworld® alliance airline, partner airline or associated lounges. Invitations must not be sold in any way. Invitations are valid for 12 months from date of request and will expire on the date printed on the invitations. Each Invitation is valid for a single visit for one person only before the expiry date when travelling on a Qantas or Jetstar flight with a QF or JQ flight number. Access may not be available if the applicable lounge is full or near capacity. Access and use of Qantas Club lounges is subject to Qantas Club rules which are available at qantas.com/qantasclub.

Back to top

Offers are only available to ANZ Frequent Flyer Black cardholders who are Australian residents and who purchase Qantas Club membership using their ANZ Frequent Flyer Black card. Offers are non-transferable and are not available in conjunction with any other offers or discounts. No discounts are available in respect of fees already paid. $475 saving in the first year is based upon a joining fee waiver and a discount to the standard one-year individual membership rate. The joining fee waiver is for a new one year individual Qantas Club membership purchased using an ANZ Frequent Flyer Black card by contacting the Qantas Frequent Flyer Service Centre on 13 11 31. Quoted joining fee savings are based on the joining fee for an individual Qantas Club membership application by an Australian resident. Different rates may be available for those with access to the Qantas Club Corporate scheme. The membership fee offer is for a one year individual Qantas Club membership which is purchased or renewed using an ANZ Frequent Flyer Black card by contacting the Qantas Service Centre. Quoted membership fee savings are based on the difference between the published corporate membership rate and the fee applicable to an individual Qantas Club membership held by an Australian resident. Only one joining fee waiver, and one membership fee discount per year, are available per cardholder. Qantas Club membership is subject to approval by Qantas and to the terms and conditions of The Qantas Club, available at qantas.com/qantasclub.

Back to top

Complimentary access to participating airport lounges is available to eligible ANZ Rewards Black and ANZ Frequent Flyer Black cardholders. Participating airport lounges can be found on veloceloungesoutlets.com and are subject to change. To gain complimentary access, eligible cardholders must present their credit card and a current flight boarding pass in the same name at the participating lounge. For terms & conditions refer to the Complimentary Airport Lounge Access Program Terms and Conditions (pdf 63kb).

Back to top

The Overseas Travel and Medical Insurance master policy, the Transport Accident Cover master policy and Rental Excess Cover master policy (the Master Policies) are issued by QBE Insurance Australia Limited ABN 78 003 191 035 to ANZ. Cover under the Master Policies is provided to eligible participating cardholders by operation of section 48 of the Insurance Contracts Act 1984 (Cth). The eligibility criteria which you must meet for each of the Master Policies is set out in the Premium Cards - Insurance booklet (PDF 366kB) - Part 1 QBE Product Disclosure Statement and policy wordings. When overseas, we recommend that you carry proof that you have met the eligibility criteria. Any advice has been prepared without taking into account your objectives, financial situation or needs. You must decide whether or not it is appropriate, in light of your own circumstances, to act on this advice. You should ensure you obtain and consider the PDS before you make any decision to acquire it.

Back to top

Extended Warranty Insurance, 90-day Purchase Security Insurance, Best Price Guarantee Scheme and Interstate Flight Inconvenience are part of a group policy issued by QBE Insurance (Australia) Limited ABN 78 003 191 035, AFSL 239545 to ANZ. Access to the benefit of cover is provided to eligible ANZ cardholders by operation of s48 of the Insurance Contracts Act 1984 (Cth). Terms, conditions and exclusions apply. For more information refer to the Premium Cards - insurances booklet (PDF 366kB).

Back to top

Card Activation only available for eligible cards and with goMoney version 3.4.x, iOS 9 or above (for iOS devices) or Android Operating System 4.0.3 or above (Android devices) is required.

Back to top