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Gambling Support

We’re focused on helping customers improve their financial wellbeing – including those that may wish to take control of their spending with gambling or gaming merchants through a block. If you’re worried about your gambling, read on to find out where to get help.

Video: How to: Prevent transactions with gambling block in the ANZ App. Play.
How to: Prevent transactions with gambling block in the ANZ AppClick to play video

Prevent transactions with gambling block

If you’d like more control over the types of transactions your eligible card can make, you can use the ANZ App to apply a gambling block on your eligible card. Once turned on, you won’t be able to make Gambling Transactionsdisclaimer using your digital wallet or physical card – whether the transaction is online, over the phone or in person.

Get the ANZ App

Gambling limits for your credit card

To help minimise potential harm from gambling when you’re using a personal credit card, we’ve changed the way we treat transactions which we identify as being for gambling or gaming purposes. The changes prevent you from using your credit card for these sorts of transactions when you’re getting close to your credit limit.

Transactions that we identify as being for a gambling or gaming purpose will be declined if you’ve used 85% or more of your credit limit, or if the transaction would take your balance to 85% or more of your credit limit if it was processed.

Find out more

Financial wellbeing

Know where you stand

Sometimes finance can feel overwhelming. Being in control of your spending is an important way of building financial wellbeing. You can use the ANZ Financial Wellbeing Calculator to better understand where you’re at, and figure out what to tackle next.

Get your score

Plan your spending

‘Budget’ is a big word considering it’s only six letters. If you’re ready to create a budget but you’re not sure where to start, we’re here to help.

See how

Manage your debt

Understanding your debt is the first step to getting it under control. We’ve compiled some useful tips and tactics to help make it a little easier to tackle that debt.

Learn more

 

Get in touch to chat about your options

If you're spending more on gambling than you would like and struggling to meet the bills, get in touch with us as there might be ways we can help.

Find out more

Independent support when you need it

Gambling Help Online

If you’re having trouble with gambling, it can help to talk to an independent person. Help is available 24/7 by calling Gambling Help on 1800 858 858 or chatting to a counsellor online. It’s free and confidential.

Visit Gambling Help Online

Other support services

We all need a little help every now and again. You may benefit from additional support like financial counselling, help with your job, or having someone to speak with about your relationships.

Find other support services

 

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Frequently asked questions

If you have the gambling block on, you'll need to request for it to be removed in the ANZ App first. Once 48 hours has passed, you'll be able to return to the app to remove the block entirely. Check out the how to video here to see how.

No worries! You'll still be able to receive deposits, winnings and refunds if you've used the ANZ App to turn on gambling block for the card.

Only the cardholder can apply a gambling block to their card and the block only applies to that card, not to any other linked cards. Primary cardholders can't apply blocks on behalf of a secondary cardholder.

The gambling block isn't permanent. You can request to turn it off using the ANZ App, and after waiting 48 hours, you'll be able to return to the app to switch it off entirely. Using a gambling block in the ANZ App won't impact your credit rating.

At the moment, gambling block is only available in the ANZ App.

This could be for a couple of reasons. Firstly, check that you are on Version 4.32 of the ANZ App or above. Click here to find out how to update. Secondly, your card may not be eligible for the gambling block. Finally, there may be a different block on your card. If that's the case, you'll need to give us a call by tapping Support in the ANZ App, then tapping Call Us. Your call will go straight through with your identity already confirmed.

Direct debits that are linked to your BSB and account number won't be impacted by the gambling block. If you have gambling direct debits that use your card number instead, they will be declined because of the gambling block.

You'll be responsible for your transactions if you've participated by making, or attempting to make, a gambling transaction while a gambling block is applied. You won't be successful in raising a dispute in this case.

The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super, Shares and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Terms and Conditions available here for iOS (PDF) and here for Android (PDF) and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.

The ANZ Financial Wellbeing Calculator (“Calculator”) is a tool provided for illustrative and educational purposes only. The results generated by using the Calculator are a guide only and are based only on the information you have provided. We may provide you with links to general articles and tools that may help you but any advice does not take into account your objectives, personal needs and financial circumstances, and does not constitute financial advice or a recommendation. ANZ does not endorse or approve any results calculated using the Calculator. Before considering if any product is right for you, you should take into account your personal needs and financial circumstances and consider whether it is appropriate for you.

ANZ does not use the information you provide for the purpose of assessing any application. If you want to know more about how information is treated as you access and interact with anz.com read our Website Security and Privacy Statement.

Conditions apply. Not all Gambling Transactions will be blocked and some non-Gambling Transactions might be blocked. For more information about the gambling block and how we identify Gambling Transactions, please refer to the ANZ App Terms and Conditions.

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