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Find ANZ Support Centre
Find ANZ Support Centre

ANZ Return to Work Program

Be supported to re-enter the workforce, and be competitively remunerated for the value you bring, with the ANZ Return to Work Program.

First launched in 2019, ANZ's Return to Work program was the first of its kind in banking in Australia and will be running for the third time in 2023.

Applications for the Return to Work 2023 Program have now closed.

Ready to return to work, but need support and flexibility?

ANZ's Return to Work Program is designed for people who have taken a career break, or have been significantly underemployed, and would like support transitioning back into the workforce.

We are interested in people from diverse backgrounds who have taken two years or more off work for whatever reason.

Opportunities exist within ANZ’s Technology, Institutional and Commercial divisions, and extend across the globe in Australia, India, the Philippines and New Zealand.

At ANZ, everything we do aligns to our purpose - "to shape a world where people and communities thrive". The ANZ Return to Work Program will set you up to succeed and flourish; giving you the opportunity to thrive and reignite your career.

The opportunity

We know it can be daunting returning to work. So much may have changed that you may be wondering about the relevance of your skills and how your flexibility needs can be accommodated. This is where the ANZ Return to Work Program can help.

We want to know how we can make work work for you.

The program is designed to support your transition back into the workforce, with learning, mentoring, and flexible work options available for all roles. As part of the application process, we will get to know about your past work experience, your skills and motivations, as well as the details of what flexibility you would like. We will ask how many and what days you'd like to work, and if there is anything additional you need to ensure your transition back to the workforce is as smooth as possible.

Our ANZ Return to Work Program gives you the opportunity to refresh your skills and experience in a supportive environment with leaders, mentors and colleagues, whilst being competitively remunerated for the value you bring.

You’ll have the added support of colleagues who have been in your shoes. Hear about their experiences here >

Our Process

We have simplified our recruitment process to give you the opportunity to show your best self, while having fun and getting to know us along the way.

Our application process:

  • Online application form
  • Video interview
  • Personality questionnaire (a whole heap of questions about how you like to work)
  • In person interview

The types of roles available

At ANZ we are innovators, strategists, futurists, business leaders, communicators… and much more.

The roles available across ANZ’s Technology, Institutional and Commercial divisions are varied. So, while some roles require specific technical skills including engineering and analytics, we also seek people with generalist skills and experience across many areas including sales, task identification, estimation & planning, operations, marketing, strategy etc.

Ultimately, if you have a growth mindset, adapt to emerging opportunities, enjoy delivering exceptional experiences, and are interested in new business and technology trends, you could be a perfect fit.

Closer to the launch date, you can join our Global virtual marketplace, where you will learn about ANZ, the program, roles available and also hear from our previous ANZ Return to Work colleagues.

 

man and her daughter

Frequently asked questions

We have a number of roles for you to choose from - each requiring different levels of skills and experience.

Ideally you will have at least four years of experience, relating to the skills of the role you are applying for, and an interest or passion for financial services.

a. Unpaid work is relevant - make it work for you. Identify the skills that you have enhanced during your time away from the corporate work place

Even if you have not been doing paid work, you have still been using all sorts of skills that are relevant to work, including budgeting, organising and time management. You may also have developed skills in your time away that you did not have last time you were in a job. These may be skills gained through raising your family, interacting with government agencies, caring for others, community and volunteer work or hobbies. Write down some of the activities you have been doing, identify the skills you have been using doing these activities and how these can be used in the workplace.

These are called transferrable skills. E.g. Self management, being organised / time management skills, communication skills etc.

Some of the skills that you may think about could be:

  • Curiosity
  • Being open to new experiences and learning
  • Seeing what needs to be done and planning how to do it
  • Resilient and flexible to adjust to change
  • Bringing together a group of people to achieve goals
  • Presentation and/or communication skills
  • Prioritising tasks and ensuring that they happen
  • Financial knowledge (which financial products do you use? How do you use it?
  • Listening to others points of view and sharing yours to come to a common understanding
  • Ability to build and grow a supportive network of people

b. Identify the skills and experience from your previous employments

Job-specific skills are the ones needed to complete an activity including project management, prioritising tasks, computer programming or record keeping. You may have used these skills in a different industry but these may also be applicable in the ANZ role. What are the skills that you have developed in your previous roles?

Identify the skills that you think you will need to update and how you think the Return to Work Program could help you to refresh these skills.

ANZ focuses on getting the right person for the job, regardless of age. Make the most out of the experience you have, the work ethic you have developed and your reliability.

Using the information that you have gathered in questions 1 & 2, practice how to market yourself. Record yourself on your phone or computer and listen back to the recording. Take notes as if you were an employer looking to hire you.

a. Why do you think you are the right person for the job?

b. What can you offer, what makes you stand out?

Planning, cooperation, and support from others is important when returning to work. Identify the resources that you already have that can support you and those that you will need to investigate and implement to be able to succeed in a new role.

You may need to set small, easily achievable goals when you first start back at work. As your confidence and knowledge improve, you can revise or build on them.

Think about the hours you will be able to manage and, if you have chosen to come back to work part time, work with your line manager to gradually increase as you feel comfortable to do so.

Think about what kinds of support you will need to return to work. What will work best for you to ensure that you can deliver your best in the role? Think about whether you want:

  • full-time or part-time work
  • permanent or fixed term contract roles
  • fixed hours per day versus flexible hours per day
  • working fully in the office or sometimes in the office and sometimes at home

Continue to have conversations with your line manger as you and your support networks become more comfortable with you working.

Most of all,

Take the first step

The ANZ Return to Work Program is here to help you re-ignite your career, but we can only do that if you prepare and tell us what you want and how we can support you to get there.

Technology is key to ANZ’s purpose – we’re helping the bank shape a world where people and communities thrive. We work to make it easy for customers to bank with us securely and provide our colleagues with the best tools.

Our ambition is to enable and drive a digitally adaptive business by delivering against our strategy, maturing ANZ’s digital proficiency and growing our reputation as a Great. Technical. Team.

Our Technology domains are identified as either a Divisional or Enterprise domain.
 

Divisional Domains

The domains in this group deliver end-to-end, world-class products and services to our retail, corporate and commercial, and global institutional customers across Australia, New Zealand and across our other markets.

Enterprise Domains

The domains in this group are responsible for the employee experience, cloud, data and infrastructure as a service, security, risk and business management, service management, architecture and workforce strategy.

ANZ Institutional provides world class solutions for our institutional customers (think large companies and financial institutions) and their clients across Australia, New Zealand, Asia, Pacific, Europe and America. ANZ aims to be the best bank in the world for clients driven by regional trade and capital flows.
 

Transaction Banking

Transaction Banking helps Institutional customers manage their working capital and banking requirements including digital engagement and insights, payments, cash management, trade and supply chain finance and bank guarantees.

ANZ Commercial provides banking products and services to small and medium businesses, corporates and specialised industry customers, as well as private banking customers across Australia. Our goal is to be the leading bank for small-to-medium Australian businesses looking to start, run or grow their businesses.

ANZ Commercial has a number of roles available as part of the ANZ Return to Work program including Relationship Managers, Small Business Specialists and various administration and support roles.

We are committed to supporting flexibility in both customer facing and head office roles and we are supportive of job share and flexible work arrangements.

RTW – Role Descriptions

 

Role

Description
Analyst
 		 Analyse and interpret the business environment to define actionable steps to increase the performance, quality and efficiency of the customer outcome.
Architect
 		 An Architect defines the architecture for a Technology or business area, plan the architectural runway to support upcoming sprints, design/evaluate solutions and provide technical expertise to squads.
Assistant Manager (Commercial)
 		 An Assistant Manager ensures that a quality portfolio is maintained by assisting the Relationship Manager to develop sustained business growth whilst maintaining sound risk management.
Associate Private Banker (Commercial)
 		 The Associate Private Banker role is diverse and fast paced. Working with the Senior Private Banker, the candidate will have the opportunity to directly manage clients and be part of a high achieving professional team. They will be responsible for delivering an exceptional client experience, portfolio management, compliance and collaboration with the broader ANZ Private team and stakeholders.
Change Manager
 		 A Change Manager focuses on the impact of change. When working on a project that is implementing new products or services, they aim to minimise the negative effects and maximise the benefits of the change. This often involves focusing on the people side of change – identifying the impact on people, getting them ready for change, and handling any resistance to change.
Data Analyst
 		 A Data Analyst deeply understands the power of data to generate quality customer insight, manage information, identify trends and make decisions
Engineer
 		 An Engineer/Developer designs, builds, tests and supports applications and/or underlying bank infrastructure. They work closely with squad members to ensure outcomes meet customer expectations.
Journey Expert
 		 A Journey Expert optimises existing end-to-end customer journeys and improves the customer experience by devising new, innovative solutions, services, products or propositions
Product Owner/Manager
 		 A Product Owner/Manager works with stakeholders to create a vision of the product to be created and galvanises the squad around this vision, supporting them to successfully maximise customer value and deliver at pace.
Relationship Manager    (Commercial)
 		 The Relationship Manager maintains and builds a portfolio of customers and accounts, collaborating with product partners and other stakeholders to ensure an effective and value adding strategy is identified for the customer whilst minimising all potential risks to ANZ.
Assurance Management Expert (Commercial)
 		 An Assurance Management Expert is responsible for providing 1st line operational risk management support to businesses within the Commercial Distribution Portfolio. 
Release Lead/ Project Manager
 		 The Release Lead/Project Manager manages all aspects of the delivery lifecycle converting business initiatives into cross-platform releases of new technology features or enhancements and works across teams to ensure a proper release schedule.
Small Business Contact Centre Specialist (Commercial)
 		 Small Business Contact Centre Specialists strive to uncover customer’s needs and recommend a tailored banking solution to create value for their business. Immersing themselves in the National Business Centre, to grow revenue through deposits, lending and share of wallet through origination of new small business customers to ANZ, business development and undertaking health checks for existing ANZ Small Business customers.
Tester
 		 A Tester builds scripts and tools to create and improve existing tests, executes functional and non-functional tests and automations, and collaborates with Analysts and Engineers to solve problems to ensure a seamless customer experience.

Email the below addresses for further information. We will get back to you within five business days.

Institutional and Technology opportunities

returntowork@anz.com

Commercial, Private Banking and Business Owners Opportunities

returntoworkcommercial@anz.com

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