Remove an email address from an existing payee

Your Pay Anyone payee list is comprised of the recipients you have saved in order to make Pay Anyone payments to them in the future.

You can remove a payment type linked to a payee if you wish, however you can link and store up to 20 payment types for a single payee.

Note: Payment types include BSB and Account numbers, phone numbers, email addresses, ABN/ACNs and Organisation IDs.

How do I remove an email address from an existing payee?

To remove an email address from an existing payee, you’ll need to be logged in to ANZ Internet Banking.

Step 1 – Navigate to “Manage payees”

Go to the “Settings” menu.

Select “Manage payees”.

Step 2 - Remove email address

• Find the payee you wish to edit after doing the following:
  • Looking through your payees; or
  • Filtering your payees using the filter textbox (look for the magnifying glass).
    • Enter characters of your payee’s nickname or any payment type.
• Select “Edit” on the payee whose email address you’d like to remove.
• Then either;
  • Select “Remove” next to the email address you’d like to remove. Either;
    • If there are multiple payment types saved for this payee, you will see a message to confirm that you wish to remove the payment type;
      • To remove the email address, select “Remove”.
      • You will be returned to the edit payee screen; or
    • If the email address you’re removing is the only payment type you have saved for the payee, you will see a message to notify you that removing this payment type will delete the payee;
      • To remove the email address and delete the payee, select “Delete”.
      • You will be returned to your Pay Anyone manage payees list, or;
  • Select “Edit” on the email address you’d like to remove.
    • Select the “Remove” link on the email address you wish to remove
    • You will see one of two messages. Either;
      • If there are multiple payment types saved for this payee;
        • You will see a message to confirm that you wish to remove the email address:
        • To remove the email address, select “Remove”.
        • You will be returned to the edit payee screen; or
      • If the email address you’re removing is the only payment type you have saved for the payee;
        • You will see a message to notify you that removing this email address will delete the payee:
        • To remove the email address and delete the payee, select “Delete”.
        • You will be returned to your Pay Anyone manage payees list.

Why can’t I remove an email address?

You cannot remove an email address if you have future or recurring payment/s scheduled to it.

• For example, if you have recurring payments scheduled for a payee’s email address, that email address cannot be removed. 
• You must first cancel any scheduled payments to that email address. 

If you wish to edit a future dated or recurring payment, the request must be lodged with ANZ Internet Banking prior to 11.59pm Melbourne time on the day prior to the payment date.

Delete a future payment

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For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

Frequently asked questions

Use our frequently asked questions to find out more about removing an email account from a Pay Anyone payee.