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Redeeming rewards

You’ve worked hard to earn all your ANZ Rewards Pointsdisclaimer or Qantas Pointsdisclaimer, so we’ve made it as easy as possible for you to redeem your rewards.

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ANZ Rewards

ANZ Rewards offers a large selection of rewards, including gift cards, movie tickets, travel redemptions and more.

To see what you can redeem your Reward Pointsdisclaimerfor, take a look at the ANZ Rewards website.

 

How many Reward Points do I have, and how do I redeem them?

You can check and redeem your Reward Points balance by logging in.

 

You can also redeem a reward over the phone

Call the ANZ Rewards Centre on 1300 367 763, Monday to Friday 8am to 8pm(AEST).

 

Do Reward Points expire?

You must use your points within 36 months of 31 December of the year in which the points were added to a points record. Reward Pointsdisclaimerthat remain unused after that period will be cancelled.

If your ANZ Rewards account is closed, you need to use your Reward Points within 90 days of the date of closure. Please refer to the ANZ Rewards – Rewards program Terms and Conditions (PDF 75kB) for more details.

 

ANZ Frequent Flyer

You don’t have to convert your points with ANZ Frequent Flyer. It’s all done for you. Qantas Pointsdisclaimerare automatically credited to your Qantas Frequent Flyer account every month.

Redeem Qantas Points now - go to the Qantas website.

 

ANZ Frequent Flyer Black - Redeeming your lounge passes

Account holders may request no more than two Qantas Club Lounge invitations in any 12 month period by calling the ANZ Personal Concierge on 1300 580 765.

Qantas have recently changed the method by which customers receive the lounge passes. These are now uploaded to your Frequent Flyer account in digital form. Please find a list of FAQs here

Reward Points accrue in accordance with the ANZ Rewards – Rewards Program Terms and Conditions booklet. Purchases which are not eligible to earn Reward Points are described in the ANZ Rewards – Rewards Program Terms and Conditions booklet (or call 13 22 73 for a copy), e.g. fees, cash advances, cash equivalent transactions, balance transfers and transactions for gambling or gaming purposes will not earn Reward Points.

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Qantas Points and Bonus Qantas Points accrue in accordance with and subject to the ANZ Frequent Flyer Reward Terms and Conditions booklet (please call 13 13 14 for a copy). Purchases which are not eligible to earn Points are described in the ANZ Frequent Flyer Reward Terms and Conditions booklet, for example interest charges, fees, cash advances, cash equivalent transactions, balance transfers and transactions for gambling or gaming purposes and reversed or refunded transactions will not earn Points. Account Holder must be a member of the Qantas Frequent Flyer program to earn and redeem Qantas Points. A joining fee may apply. Membership of the Qantas Frequent Flyer program is subject to the Terms and Conditions of the Qantas Frequent Flyer program. Earn rates and earn rate bands are subject to change. Existing customers should call 13 13 14 for information regarding their account.

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