skip to log on skip to main content
VoiceOver users please use the tab key when navigating expanded menus

Redeeming rewards

You’ve worked hard to earn all your ANZ Rewards Pointsdisclaimer or Qantas Pointsdisclaimer, so we’ve made it as easy as possible for you to redeem your rewards.

What's on this page

 

ANZ Rewards

ANZ Rewards offers a large selection of rewards, including gift cards, movie tickets, travel redemptions and more.

To see what you can redeem your Reward Pointsdisclaimer for, take a look at the ANZ Rewards website.

 

How many Reward Points do I have, and how do I redeem them?

You can check and redeem your Reward Points balance by logging in.

 

You can also redeem a reward over the phone

Call the ANZ Rewards Centre on 1300 367 763, Monday to Friday 9am to 5pm (AEST).

ANZ Rewards Travel Adventures customers should call 1300 367 763 to book their complimentary return domestic flightdisclaimer with Virgin Australia and two single entry Virgin Australia lounge passesdisclaimer at least 60 days before travel.

Do Reward Points expire?

You must use your points within 36 months of 31 December of the year in which the points were added to a points record. Reward Pointsdisclaimer that remain unused after that period will be cancelled.

If your ANZ Rewards account is closed, you need to use your Reward Points within 60 days of the date of closure. Please refer to the ANZ Rewards – Rewards program Terms and Conditions (PDF 75kB) for more details.

 

ANZ Rewards Travel Adventures - Redeeming your flight and lounge passes

If you've spent $500 on eligible purchases on your ANZ Rewards Travel Adventures card in the first three months, call 1300 367 763 at least 60 days before you travel, to book your complimentary return domestic flight with Virgin Australiadisclaimer or your two complimentary Virgin Australia single entry lounge passes.disclaimer

 

ANZ Frequent Flyer

You don’t have to convert your points with ANZ Frequent Flyer. It’s all done for you. Qantas Pointsdisclaimer are automatically credited to your Qantas Frequent Flyer account every month.

Redeem Qantas Points now - go to the Qantas website.

You need Adobe Reader to view PDF files. You can download Adobe Reader free of charge.

Reward Points accrue in accordance with the ANZ Rewards – Rewards Program Terms and Conditions booklet (PDF 87kB) (please call 13 13 14 for a copy). Purchases which are not eligible to earn Rewards Points are described in the ANZ Rewards – Rewards Program Terms and Conditions booklet (PDF 87kB), e.g. fees, cash, cash equivalent transactions, balance transfers, premiums paid for ANZ Credit Card Insurance and transactions for gambling or gaming purposes will not earn Reward Points.

Back to top

Qantas Points and Bonus Qantas Points accrue in accordance with and subject to the ANZ Frequent Flyer Reward Terms and Conditions booklet (please call 13 13 14 for a copy). Purchases which are not eligible to earn Points are described in the ANZ Frequent Flyer Reward Terms and Conditions booklet, e.g. fees, cash, cash equivalent transactions, balance transfers, premiums paid for ANZ Credit Card Insurance and transactions for gambling or gaming purposes will not earn Points. Account Holder must be a member of the Qantas Frequent Flyer program to earn and redeem Qantas Points. A joining fee may apply. Membership of the Qantas Frequent Flyer program is subject to the Terms and Conditions of the Qantas Frequent Flyer program. Earn rates and earn rate bands are subject to change.

Back to top

Offer available to ANZ Rewards Travel Adventures account holders who have made $500 of net eligible purchases within three months of approval. One complimentary flight is available to the accountholder each year until the card is cancelled. Complimentary flights are restricted to selected economy fare class on flights operated by Virgin Australia to selected domestic destinations. Bookings are subject to availability and some flights may not have complimentary seats available. Flights must be booked at least 60 days in advance. Not to be combined with any other offer, discount or cabin class upgrades. Fees may apply for excess baggage, booking changes and cancellations. The complimentary flight is not eligible for Velocity Points and/or Status Credits earn. The Air Travel Benefit Terms (PDF 56kB) and the Virgin Australia Terms and Conditions of Carriage apply. Eligible purchases are described in the Air Travel Benefit Terms - for example interest charges, fees, cash advances, cash equivalent transactions, balance transfers, premiums paid for ANZ Credit Card Insurance, transactions for gambling or gaming purposes and reversed or refunded transactions will not count towards your qualifying eligible purchases.

Back to top

Offer available to ANZ Rewards Travel Adventures accountholders who have made $500 of net eligible purchases within three months of approval. The accountholder is entitled to two single entry lounge passes each year until the card is cancelled.  Lounge passes provide access to the Virgin Australia domestic Lounge when travelling on a Virgin Australia domestic flight. Lounge Passes cannot be used in international lounges, partner airlines or associated lounges. Lounge Passes expire 12 months after request. Please allow 4 weeks for delivery of passes. Lounge entry is subject to space availability and is permitted a maximum of 2 hours before the flight. Damaged lounge passes will not be accepted. Lounge passes are non-refundable and must not be offered for re-sale. Access to the lounge is subject to the Virgin Australia Lounge Terms and Conditions and Lounge Rules. This offer is subject to the Air Travel Benefit Terms (PDF 56 KB). Eligible purchases are described in the Air Travel Benefit Terms - for example interest charges, fees, cash advances, cash equivalent transactions, balance transfers, premiums paid for ANZ Credit Card Insurance, transactions for gambling or gaming purposes and reversed or refunded transactions will not count towards your eligible purchases. 

Back to top