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Forms and brochures

Here you'll find downloadable brochures about each of our credit cards, plus forms to make it easy to manage your credit card.

Get to know your card back to front

For applicable fees, terms and conditions for ANZ’s credit card products please see our rates, fees and terms page. 


What's on this page?


General information

Disputing a transactiondisclaimer

Transactions you make using your ANZ credit card should be checked carefully on your monthly statement.

If you find a discrepancy, you can dispute a transactiondisclaimer. There are a number of ways you can do this, including via ANZ Internet Banking, by using the ANZ App, sending us a form, or contacting us. We’ll show you how.

If none of these options are working for you, please contact us.


Travelling overseas

If you have one of our Platinum, Black or Rewards Travel Adventures cards, you’ll find details about complimentary travel and purchase insurance available with these cards in this booklet.

ANZ Platinum and Black Personal Credit Cards Complimentary Insurance (PDF 696kB)

We could help you with your travel insurance needs. 

  • Travel smart with your ANZ credit card using our travel tips
  • Our Travelling Overseas page helps you plan ahead to make the most of your overseas trip.

To check the fees applicable when using your card overseas please see the ANZ Personal Banking Account Fees and Charges and the ANZ Personal Banking General Fees and Charges booklets.


Credit card key facts sheet

A standardised credit card key facts sheet must accompany all credit card application forms (paper and online). Its purpose is to give you standard information about our credit cards to easily compare them.



Credit Limits

Balance transfer application form (PDF 177kB)

Transfer an outstanding balance from a non-ANZ credit or store card onto your ANZ credit card.

Additional cardholder application form (online)

Additional cardholder application form (PDF 200kB)

Add an additional cardholder to your credit card account. Fees may apply. 

Transfer between card accounts application (PDF 142kB)

Change your credit card type.

Statement change request form (PDF 70kB)

Request to receive your ANZ credit card account statement on a different day of the month.

Change to recurring transactions/direct debits form (PDF 131kB)

Authorise a change to regular bill payments.


Credit limit forms

ANZ encourages you to maintain a credit limit that is appropriate for your needs. 

Credit Limiits

Credit Limit Decrease Form (PDF 162kB)

You can apply to decrease your credit card limit.



CardPay Direct

An easy way to ensure your card payment is made on time.


CardPay Direct form (PDF 81kB) 

 Authorise regular repayments to your credit card.

CardPay Direct cancellation authority form (PDF 187kB)

 Cancel an authorisation for CardPay Direct payment.


Informal overlimit facility

Exceeding your credit limit

If you opened your ANZ credit card account on or after 18 June, 2012, we may, in some circumstances, allow you to exceed the credit limit on your card where:

  • You consent to being charged a $20 Overlimit Fee (charged at a maximum of once per statement period*)
  • The transaction and your circumstances meet certain criteria

Even if you don't provide consent, we may still process non-electronic transactions, direct debits or interest, fees and charges in excess of your credit limit, but you will not be charged a fee in these circumstances. 

There are no changes to accounts opened before 18 June 2012.


Overlimit Fee Consent form (PDF 156kB) 

Give us consent to charge the $20 Overlimit Fee

Overlimit Fee Opt Out/Withdraw Consent form (PDF 161kB)

To opt out (withdraw consent)


Got an ANZ Visa PAYCARD, and want to opt out of exceeding your emergency ANZ Visa PAYCARD limit?

*You will not be charged an Overlimit Fee if you hold an ANZ Access Basic Account and you have notified us of it.

The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super, Shares and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Labels and Conditions available here for iOS (PDF 381kB) and here for Android (PDF 340kB) and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.

Time limits apply, so it’s important you contact us as soon as you can.