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Credit card assistance and emergencies

Whether you’ve lost your card, forgotten your PIN or your card’s been damaged, you’ll find what you need here. If something’s not right, we can help.

Reporting a lost or stolen credit card

Don’t stress, just notify us immediately. You can call us on 13 22 73 (or +61 3 9683 9999  from overseas) 24 hours a day, 7 days a week.

Then follow our simple steps to ensure your account is secure, safe and back on track.

Transaction, queries and disputes

Something doesn’t seem right with your statement? If you’ve looked through it and you don’t recognise the name of merchant company, purchase, and/or the receipts don’t match, get in touch with us.

We’ll work with you to investigate and resolve issues like these.

Getting assistance

Is there something else that we can help you with?

We’ve listed phone numbers (including how to call from overseas) and hours of operation for your convenience.

Order a replacement credit card

Is your ANZ credit card damaged, faulty or incorrectly signed? It’s easy to replace it. You’ll also find answers to some questions you may have about this process.


Forgot my PIN

Forgotten your PIN? Simply get in touch with us and we’ll send you a new PIN for your card, or visit an ANZ branch and reset your pin on the spot.

Applications for credit are subject to ANZ’s credit approval criteria. Terms and conditions, and fees and charges apply. Australian credit licence number 234527.