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Credit card assistance and emergencies

Whether you’ve lost your card, forgotten your PIN or your card’s been damaged, you’ll find what you need here. If something’s not right, we can help.

Reporting a lost or stolen credit card

If your card is lost or stolen, please let us know straight away. You can even block a misplaced card using the ANZ App and unblock it in seconds when it’s safely back in your possession. We can show you how.

How to report a lost or stolen card


Transaction, queries and disputes

Something doesn’t seem right with your statement? If you’ve looked through it and you don’t recognise the name of merchant company, purchase, and/or the receipts don’t match, get in touch with us.

How to dispute a transaction


Getting assistance

Is there something else that we can help you with?

We’ve listed phone numbers (including how to call from overseas) and hours of operation for your convenience.

Order a replacement credit card

Is your ANZ credit card damaged, faulty or incorrectly signed? It’s easy to replace it. You’ll also find answers to some questions you may have about this process.


Forgot my PIN

Whether you’ve forgotten your card PIN or simply want to change it, if you’ve got an eligible card you can update your PIN in the ANZ App whenever it suits you. Tap on the account, then tap Manage, then Manage Card. Follow the prompts to choose your new PIN.

Applications for credit are subject to ANZ’s credit approval criteria. Terms and conditions, and fees and charges apply. Australian credit licence number 234527.

The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super, Shares and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Labels and Conditions available here for iOS and here for Android and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.