Don’t stress, just notify us immediately. You can call us on 13 22 73 (or +61 3 9683 9999 from overseas) 24 hours a day, 7 days a week.
Then follow our simple steps to ensure your account is secure, safe and back on track.
Something doesn’t seem right with your statement? If you’ve looked through it and you don’t recognise the name of merchant company, purchase, and/or the receipts don’t match, get in touch with us.
We’ll work with you to investigate and resolve issues like these.
Is there something else that we can help you with?
We’ve listed phone numbers (including how to call from overseas) and hours of operation for your convenience.
Is your ANZ credit card damaged, faulty or incorrectly signed? It’s easy to replace it. You’ll also find answers to some questions you may have about this process.
Forgotten your PIN? Simply get in touch with us and we’ll send you a new PIN for your card, or visit an ANZ branch and reset your pin on the spot.
All applications for credit are subject to ANZ's credit approval criteria. Terms and Conditions apply and are available on application. Fees, charges and eligibility criteria apply.