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Under the Treasury Laws Amendment (Design and Distribution Obligations and Product Intervention Powers) Act 2019 Cth. (DDO), a regulated person engaging in retail product distribution conduct must report complaints and significant dealings to us.
The Target Market Determination (TMD) may specify other information we require be reported to us from specified regulated persons. Any specification of that kind does not limit the reporting obligations of regulated persons under the Corporations Act.
This periodic DDO complaint reporting obligation is separate to ANZ's complaint management and internal dispute resolution requirements. If a customer wishes to make a complaint regarding ANZ’s products or services, ANZ staff, or the handling of a complaint by ANZ, the customer should be referred to ANZ.
For more information on DDO reporting requirements, refer to our Quick Reference Guide (PDF 623kB).
Provide ANZ of complaints received for the period as outlined in the TMD.
Excel reporting templates for complaints can be found below:
Notify ANZ of a Significant Dealing that is not consistent with the TMD.
Advise ANZ of other information as specified in the TMD.