Authorising transactions is a straight forward and secure process, applicable to ANZ Internet Banking for Business customers with the relevant authority. If you are unhappy with a transaction submitted for authorisation you can reject it completely.
- Choosing to reject the transaction means it cannot be processed.
- It will be saved in the authorisations list with a status of "rejected".
- Other users will be able to see the reason for rejection by clicking the "View details" link.
How do I reject a transaction?
ANZ Internet Banking for Business Administrators or Authorisers can easily reject a transaction, which has been submitted for approval, if necessary.
Go to the "Pay and transfer" menu.
Select "Authorise payments/transfers".
This will display a summary page, containing the list of payments/transfers, which are waiting to be authorised, sent for repair, rejected or deleted.
Step 1 - Select the relevant transaction and click "reject"
Select the relevant payment/transfer, using the radio buttons under the "Select" column.
Step 2 - Review summary of transaction details
The following information will display for the transaction:
The details of the payment account.
Transfer details including the payment status, payment type, creator, transfer instructions, payment date, lodgement number, etc.
The recipient's details.
Step 3 - Enter the reason for rejection
Enter the reason why the transaction must be rejected.
Click on the "Reject transfer" button on the bottom right.
Click "OK" when the confirmation dialogue box appears if you want to proceed.
If you decide not to send the transaction for repair click "Cancel".
Step 4 - View the changed status
Once the transaction is sent for repair, the "Authorise payments/transfers" page will display again with the changed status on the transaction as "rejected".
Other users will be able to see the reason for rejection by selecting the transaction and clicking the "View details" link.