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Download my direct debit returned items

If a direct debit is unsuccessful it will appear in your returned items list. It may be unsuccessful due to the client (debtor) having insufficient funds, the client details being incorrect or your direct debit limit being exceeded.

To keep a record of the returned items you can easily download them to your computer as a CSV file.

How do I download my direct debit returned items?

ANZ Internet Banking for Business customers can view returned direct debit items, which have been unsuccessful. To download details of a returned direct debit item:

Go to the 'Payments' menu.
Select 'Set up business Direct debit'
Select the "View returned items" link.

You'll firstly need to search for a specific credit account and date range.

Step 1 - Select your account

Select the account for which you'd like to view returned items, using the drop down list.

Step 2 - Enter a date range

When entering the date range to search for you can either:

Choose to search returned items for the last 7, 14, 30, 60, 90 or 120 days, using the drop down list, or
Select "other" from the drop down list and enter amount of days.
Specify your own date range

Step 3 - Click on the "Search" button and view the results

Each returned item listed in the search results will display the following information:

Return date: the date your account was debited for the dishonoured amount.
Lodgement reference: the reference number for this returned item.
Lodgement date: the date the direct debits were processed.
Amount: displays the returned item amount.
Actioned: indicates whether or not the item has been actioned by you.
- Blue question mark indicates that the item needs to be actioned.
- Green tick indicates that the item has been actioned.

Step 4 - Select the returned item and click "Download returned item"

Select the returned item for which you'd like to view details, using the radio button under the "Select" column
Select the "Download returned item" link.

Step 5 - Name and save the file

When the file has finished downloading, excel will open and the returned item details will appear in the spreadsheet.
You can then save the file to your computer or disk by choosing a file name and your preferred location.

The details will be saved in a CSV File format.

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For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833 24 hours a day, seven days a week.

Frequently asked questions

Use our faqs to find out more about downloading your direct debit returned items.

Can I see returned items associated with the direct debit payments?

Yes. You can view the returned items associated with the direct debit payments done via your ANZ Internet Banking for Business and the reason the item was returned (e.g. incorrect account or BSB, insufficient funds, etc) on the "Set up business Direct debit" page.

If you have any issues with this or for further assistance, please contact ANZ Internet Banking for Business team on 1800 269 242 (International callers: +61 3 8699 6906) between 8.00am to 8.00pm Melbourne time, Monday to Friday excluding public holidays.

How do I know if a direct debit dishonours on an account?

If a direct debit payment dishonours, it will be debited from your account as soon as ANZ is notified of the dishonour.

The dishonoured amount will be debited within 1-2 bank business days from the direct debit processing day as the debits from the debtor's account should only occur at this time.
You can check the details of these returned items in the "Set up business Direct debit" page.

How many returned items can be viewed on a page?

You can view up to 30 returned items on a page.

If you have more than 30 items, please use the "Next" button to view the remaining items of direct debits returns items.

What are the direct debit return codes and corresponding reasons?

Use the table below to check return codes and reasons.

Return codes and reasons
Return code	Return reason
1	Invalid BSB number
2	Payment stopped
3	Account closed
4	Customer deceased
5	No account or incorrect account number
6	Refer to customer
7	Not Applicable (NA)
8	Invalid user ID number
9	Technically invalid

What can I view on the "View details" page for the returned items?

The details page for the returned item show the following details for the item that you have selected:

Details of returned item

Date returned: the date the item is returned/dishonoured. Your account is debited for the transaction amount on this date.
Amount: indicates the amount of the returned item.
Reason: displays the return code for the reason the item is dishonoured.

Account details

This section includes the account number and account name of the "From account" and the "To account".

Reference

Reference number: the reference number for the returned item.
Lodgement date: the date the direct debits were processed into our account.
Actioned: indicates "Yes" if the item has been actioned by you or "No" if the item needs to be actioned. You can change the by clicking on the relevant links.