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Direct loan payments are an easy way to set up recurring payments to your linked ANZ loan accounts.

You can delete a direct loan payment but remember that you won't be able to get the details back once you have deleted the payment.

How do I delete a direct loan payment?

To delete a direct loan payment:

  • Go to the Home page, which is the first page you see when you log on to ANZ Internet Banking.
  • Select your loan account.
  • Select the "Create or manage direct loan payments" link from the "Account actions" menu.

Direct loan payments summary

The "Direct loan payments" page will display the following information:

  • Account name: displays the account name of the account that the loan is paid from
  • Account number: displays the account number of the account that the loan is paid from
  • Amount: displays the direct loan payment amount
  • Frequency: displays the current frequency of any direct loan payment(s)
  • Expiry date: displays the current expiry date of any direct loan payment(s). If the payment is "Until further notice", it will display the text "Ongoing".
  • Payment type: displays "Bank Managed Payment (Direct Loan Payment)" or "Customer Managed Payment" depending on whether the payment is managed by ANZ or yourself.

Before deleting a direct loan payment

  • If you are deleting a Bank Managed Payment please make alternative arrangements to pay your loan, otherwise you are at risk of missing repayments

Step 1 - Select the payment and choose to delete

Click "Delete" next to the direct loan payment you wish to delete.

Step 2 - Read and accept the customer authorisation

Read and accept the conditions for loan repayments on the "Direct Loan Payment - Customer Authorisation" page.

  • Select "I accept"

If you don't want to proceed with deleting this payment, select "Cancel".

Step 3 - View your lodgement receipt

Once you accept the customer authorisation the "Direct Loan Payment - Lodgement Receipt" page will display, showing the loan payment details and the transfer instructions.

To print this page, click on the "Print".

  • A print-friendly version of the page will display. Click on "Print" to send the page to the printer
  • If there is no print icon, please use your own browser's print function.

Need more help?

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Send us a SecureMail

For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

Frequently asked questions

Use our frequently asked questions to find out more about deleting a direct loan payment.

Yes. You can delete a Bank Managed Payment.

  • If you delete your Bank Managed Payment, you need to make alternative arrangements to pay the minimum required payment amount on your loan, otherwise you may miss payments on your loan.

You can delete any direct loan payments requested via ANZ Internet Banking that appear on the "Direct loan payment" page.