4. Early mediation
We will offer early mediation to you within 90 days of your banking relationship being managed by our Lending Services team. This is in addition to farm debt mediation pursuant to the various state based legislation and codes.
Before we participate in early mediation, we will inform you of your right as an alternative, to make a complaint to our external dispute resolution provider, Australian Financial Complaints Authority (AFCA).
If a resolution is not achieved at early mediation, we will give our consent to AFCA to consider a subsequent complaint made by you.