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Complimentary travel and shopping insurances
For claim event dates on or after 27 April 2022, check out the frequently asked questions for more information about ANZ Complimentary Insurances and COVID-19 (Coronavirus).
You could be eligible for these complimentary insurancesdisclaimerwhen you make eligible purchases using your eligible ANZ Platinum or Black credit card (see list below):
The eligible ANZ Platinum and Black credit cards are as follows:
Refer to the policy information booklet for terms, conditions, exclusions, limits and eligibility criteria that applydisclaimer, including using your card to make an eligible purchase.
You could be eligible for these complimentary insurancesdisclaimerwhen you make eligible purchases using your eligible ANZ First credit card (see list below):
The eligible ANZ First credit cards are as follows:
Refer to the policy information booklet for terms, conditions, exclusions, limits and eligibility criteria that applydisclaimer, including using your card to make an eligible purchase.
Effective 27 April 2022, changes to the complimentary credit card insurances came into effect.
You can obtain written confirmation of your eligibility for cover for your overseas journey by calling Allianz Global Assistance on 1300 135 271, 9am to 5pm AEST, Monday to Friday, except public holidays.
International Travel Insurance can cover you for up to a period of 6 consecutive months, except for cancellation benefits, which will cover you from the date you activate your cover in accordance with the eligibility criteria. This is for a range of contingencies including:
The above is a summary only, refer to the policy information booklet for terms, conditions, exclusions, limits and eligibility criteria that apply,disclaimerincluding using your eligible card to meet the minimum spend criteria.
Domestic Travel Insurance may cover your interstate and intrastate journeys (including journeys to Australian territories), with a return domestic flight of up to 28 days in length. If your trip is longer than 28 days, the first 28 days of the trip are covered.
The cover available includes:
The above is a summary only, refer to the policy information booklet for terms, conditions, exclusions, limits and eligibility criteria that apply,disclaimerincluding using your eligible card to meet the minimum spend criteria.
The Rental Vehicle Excess in Australia Insurance may cover you when you hire a car in Australia if the entire payment for the rental vehicle is charged to your ANZ Black or Platinum credit card account. In the event that the rental vehicle is damaged or stolen when in your custody, the Rental Vehicle Excess in Australia Insurance will pay your rental excess up to a maximum total limit of $5,000, or the maximum total limit of up to the amount specified in your rental vehicle agreement; whichever is the lesser provided you are a nominated driver on the rental agreement.
The above is a summary only, refer to the policy information booklet for terms, conditions, exclusions, limits and eligibility criteria that apply.disclaimer
Purchase Protection Insurance could cover you against permanent loss, theft or accidental damage for most personal items you purchase on your ANZ Platinum and ANZ Black credit card account for 90 consecutive days from the date of purchase.
The above is a summary only, refer to the policy information booklet for terms, conditions, exclusions, limits and eligibility criteria that apply,disclaimerincluding using your eligible card to make the purchase.
You could enjoy Extended Warranty Insurance on your personal and household purchases, at no extra cost. This is designed to cover items with a manufacturer’s unique identification serial number purchased with your ANZ Black or ANZ Platinum credit card account for up to 12 months after the original manufacturer’s Australian warranty expires.
The above is a summary only, refer to the policy information booklet for terms, conditions, exclusions, limits and eligibility criteria that apply,disclaimerincluding using your eligible card to make the purchase.
Purchase Protection Insurance could cover you against permanent loss, theft or accidental damage for most personal items you purchase on your ANZ First credit card account for 90 consecutive days from the date of purchase.
The above is a summary only, refer to the policy information booklet for terms, conditions, exclusions, limits and eligibility criteria that apply,disclaimerincluding using your eligible card to make the purchase.
You could enjoy Extended Warranty Insurance on your personal and household purchases, at no extra cost. This is designed to cover items with a manufacturer’s unique identification serial number purchased with your ANZ First credit card account for up to 12 months after the original manufacturer’s Australian warranty expires.
The above is a summary only, refer to the policy information booklet for terms, conditions, exclusions, limits and eligibility criteria that apply,disclaimerincluding using your eligible card to make the purchase.
If you’re on your next overseas journey and need assistance, Allianz Global Assistance are on call 24 hours a day, 7 days a week. Please contact us using the following contact details:
Please pick any of the following options to make a claim to the Allianz Global Assistance/ANZ Travel team:
The eligibility criteria, terms, conditions, limits and exclusions of the Group Policy are set out in the ANZ Platinum and Black Credit Card Complimentary Insurance bookletdisclaimerand ANZ First Credit Card Complimentary Insurance booklet.disclaimer
Complimentary insurance covers: AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631(trading as Allianz Global Assistance) under a binder from the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 has issued a group policy to Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522 AFSL and Australian credit licence 234527 which allows eligible ANZ account holders and cardholders to claim under the group policy as a third party beneficiary by reason of the statutory operation of Section 48 of the Insurance Contracts Act 1984 (Cth). The eligibility criteria, terms, conditions, limits and exclusions of the group policy are set out in the ANZ Platinum and Black Credit Card Complimentary Insurance booklet (PDF 696kB) which may be amended from time to time. An excess may be deducted from any benefit paid. ANZ does not guarantee this insurance. Any advice has been prepared without taking into account your objectives, financial situation or needs. You must check whether or not it is appropriate, in light of your own circumstances, to act on this advice.
ReturnPurchase Protection Insurance and Extended Warranty Insurance covers: AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 (trading as Allianz Global Assistance) under a binder from the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 has issued a Group Policy to Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522 AFSL and Australian credit license 234527 which allows eligible ANZ account holders and cardholders to claim under the Group Policy as a third party beneficiary by reason of the statutory operation of Section 48 of the Insurance Contracts Act 1984 (Cth). The eligibility criteria, terms, conditions, limits and exclusions of the Group Policy are set out in the ANZ First Credit Card Complimentary Insurance booklet (PDF 197kB) which may be amended from time to time. ANZ does not guarantee this insurance. Any advice has been prepared without taking into account your objects, financial situation or needs. You must check whether or not it is appropriate, in light of your own circumstances, to act on this advice.
ReturnIf the event causing your claim occurs before 27 April 2022, the ANZ Credit Cards Insurance Features booklet or the Premium Cards Insurance Policy Information booklet with effective date of 1 March 2020 will contain the eligibility criteria, terms, conditions, limits and exclusions for the relevant claim and which may be amended from time to time. ANZ does not guarantee this insurance. Any advice has been prepared without taking into account your objectives, financial situation or needs. You must check whether or not it is appropriate, in light of your own circumstances, to act on this advice.
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