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Here’s what you need to do

Call us right away, we’re available 24/7.

  Within Australia

1800 033 844 


  From overseas

+61 3 8699 6955 (to avoid charges please contact the local operator in the country you are in, from a landline, and request to make a reverse charge call to this number).


What to do next


Get a replacement card and PIN

You should get it within 5 working days, if you’re in Australia. If you’re overseas, we can courier it to you at a cost of $50.


Reset Internet Banking and Phone Banking payments

Please reset any regular payments as they won't transfer over to the new card number automatically.


Provide new details for direct debits

If you have any recurring transactions set up, you'll need to contact the company who charges your card and give them the new card details.


Update automatic payments

You'll need to update the details to make sure it is set up to pay to the new card number. If you’ve set up CardPay Direct (PDF 1.25MB) it will transfer over automatically.