0% p.a for the first 18 months on Balance Transfers.
3% Balance Transfer Fee applies
Report a lost or stolen credit card
Here’s what you need to do
Call us right away, we’re available 24/7.
1800 033 844
+61 3 8699 6955 (to avoid charges please contact the local operator in the country you are in, from a landline, and request to make a reverse charge call to this number).
What to do next
- Get a replacement card and PIN
- Reset Internet Banking and Phone Banking payments
- Provide new details for direct debits
- Update automatic payments
You should get it within 5 working days, if you’re in Australia. If you’re overseas, we can courier it to you at a cost of $50.
Please reset any regular payments as they won't transfer over to the new card number automatically.
If you have any recurring transactions set up, you'll need to contact the company who charges your card and give them the new card details.
You'll need to update the details to make sure it is set up to pay to the new card number. If you’ve set up CardPay Direct (PDF 1.25MB) it will transfer over automatically.