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Report a lost or stolen credit card

Here’s what you need to do

Call us right away, we’re available 24/7.

  Within Australia

1800 033 844 or call using the ANZ App. If you call us from Support in the ANZ App, your call will go through to the right team with your identity already confirmed.


  From overseas

 +61 3 8699 6955 (to avoid charges please contact the local operator in the country you are in, from a landline, and request to make a reverse charge call to this number).


What to do next


Get a replacement card and PIN

If you’re in Australia, you should get your replacement card within 5 working days. If you’re overseas, we can courier the card to you at a cost of $50.

Remember, you can activate your eligible card using the ANZ App. Log in to the app, tap on More, then Activate Card. If you'd like, you can also set a new card PIN while you're at it.

Your PIN will remain the same. If you have an ANZ PAYCARD or ANZ Rewards PAYCARD your new PIN will arrive within 5 working days.

Please notify us immediately if you are concerned your PIN has been disclosed to someone who may have unauthorised access to the new card. If you’ve got an eligible card you can now update your card PIN in the ANZ App whenever it suits you. No need to visit a branch!


Using mobile payments

If you already use Apple Pay, Google Pay, Samsung Pay, Fitbit Pay or Garmin Pay, and your card is lost or stolen, we can replace it onto your device so you can continue to make purchasesdisclaimer.


Reset Internet Banking and Phone Banking payments

Please reset any regular payments as they won't transfer over to the new card number automatically.


Provide new details for direct debits

If you have any recurring transactions set up, you'll need to contact the company who charges your card and give them the new card details.


Update automatic payments

You'll need to update the details to make sure it is set up to pay to the new card number.

If you’ve set up CardPay Direct (PDF 1.25MB) it will transfer over automatically. If you’ve set up a ‘Pay Credit Card’ via Internet Banking, you will need to reset it once the card is available via Internet Banking/ANZ App.

Mobile payments available on compatible devices and eligible ANZ cards. View the full list at

Terms and conditions apply to the use of Apple Pay, Google Pay, Samsung PayFitbit Pay and Garmin Pay.

Apple, Apple Pay and iPhone are trade marks of Apple Inc., registered in the U.S. and other countries.

Android, Google Pay and the Google Logo are trade marks of Google LLC.

Samsung and Samsung Pay are trade marks or registered trade marks of Samsung Electronics Co., Ltd.

Fitbit and the Fitbit logo are trademarks or registered trademarks of Fitbit, Inc. in the U.S. and other countries.

Garmin, the Garmin logo, and the Garmin delta are trademarks of Garmin Ltd. or its subsidiaries and are registered in one or more countries, including the U.S. Garmin Pay is a trademark of Garmin Ltd. or its subsidiaries.