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Here’s what you need to do

Call us right away, we’re available 24/7.

  Within Australia

1800 033 844 


  From overseas

+61 3 8699 6955 (to avoid charges please contact the local operator in the country you are in, from a landline, and request to make a reverse charge call to this number).


What to do next


Get a replacement card and PIN

You should get your replacement card within 5 working days, if you’re in Australia. If you’re overseas, we can courier it to you at a cost of $50. Your PIN will remain the same. Please notify us immediately if you are concerned that your PIN has been disclosed to someone who may have unauthorised access to the new card. Note: If you have an ANZ PAYCARD or ANZ Rewards PAYCARD you will receive a new PIN within 5 working days. 


Using Apple Pay or Android Pay™

If you already use Apple Pay or Android Pay, and your card is lost or stolen, we can replace it onto your phone so you can continue to make purchasesdisclaimer.


Reset Internet Banking and Phone Banking payments

Please reset any regular payments as they won't transfer over to the new card number automatically.


Provide new details for direct debits

If you have any recurring transactions set up, you'll need to contact the company who charges your card and give them the new card details.


Update automatic payments

You'll need to update the details to make sure it is set up to pay to the new card number. If you’ve set up CardPay Direct (PDF 1.25MB) it will transfer over automatically.

You need Adobe Reader to view PDF files. You can download Adobe Reader free of charge.

Terms and conditions apply to the use of Apple Pay, see
Terms and conditions apply to the use of Android Pay, see
Apple Pay is a trademark of Apple Inc., registered in the U.S. and other countries.
Android Pay is a trademark of Google Inc.

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