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Online payments support

What are the online payment settlement times?

Settlement times depend on which merchant facility you're using:

  • ANZ Secure Gateway settles at 5.30pm (AEST)
  • ANZ eGate settles at 6.30pm (AEST)
  • ANZ ePOS settlement times are dependent on your third party gateway provider

Where can I access information for developers?

For web developer information on ANZ Secure Gateway and ANZ eGate, refer to Web developer resources. For ANZ ePOS, refer to your provider for support.

ANZ Secure Gateway FAQs

Once your application has been approved, you'll receive two registration emails. The first email includes your login details and password. The second email includes a link to activate your account.

  1. Click on the link to activate your account within 24 hours of receiving the email.
  2. You will be routed to the Business Centre Portal where you will verify your identity by entering your login details.
  3. Configure your general settings by going to Virtual Terminal > Settings.

The links within the registration e-mails will expire within 24 hours. If you require these to be re-issued, contact merchant support on 1800 039 025.


  1. Log in to the Business Centre portal.
  2. Click on <Account Management> and then <User Administration>.
  3. Click <Add User>.
  4. Complete all mandatory fields specified on the page.
  5. Select a user role from the drop down list.
  6. Click <Add User> to create the new user.
  7. An email will be sent to the new user to complete the registration.
  8. The new user will need to register using the link in the email they receive within 24 hours, otherwise, the link will not work and the administrator will need to create the new user again.

You can create up to 99 users including one for your own account. If you require more than 99 users, contact merchant support on 1800 039 025.

  1. Login to the Business Centre Portal.
  2. Click Virtual Terminal > Process Order
  3. Select the currency as Australia: Dollar.
  4. For each credit card transaction, you need to specify the type of transaction:
    • Authorisation: reserves funds on your customer’s credit card for this purchase. To have the money transferred to your account, you can either ‘Capture’ the authorisation or, ‘Void’ the authorisation and process a new sale.
    • Sale: combines authorisation and capture in the same request.
  5. Fill in all the required fields (highlighted in orange).
  6. Click <Submit> to process the transaction.


  1. Login to Business Centre Portal.
  2. Go to Transaction Search > General Search.
  3. Locate the original payment you’re wanting to refund and select <Request ID>.
  4. Select the <Credit> button under the 'Transaction Status Summary'.
  5. On the 'Credit Card Credit' page, enter the refund amount.
  6. Once the amount has been entered, click <Credit> and the refund will be processed.

If the transaction is over 60 days old, contact merchant support on 1800 039 025.

  1. Click on the Forgot Password link.
  2. Enter your organisation/merchant ID and email address.
  3. Click <Submit Request>.
  4. Enter the answers to your security questions.
  5. Click <Submit Request> and this will reset your password.

If you have been locked out due to multiple attempts or experience difficulties with resetting your password, contact merchant support on 1800 039 025.

ANZ eGate FAQs

  1. Log into the ANZ eGate Merchant Administration Portal.
  2. Click Admin > Operators.
  3. Click <Create a new Merchant Administration Operator>. 
  4. Input the Operator Details and assign privileges as appropriate.
  5. Click the <Submit> button to create new operator.

Refer to page 5 the ANZ eGate Quick Reference Guide for more information on completing the relevant fields for a new operator.

  1. Call ANZ merchant support on 1800 039 025 and choose option 2 to get your password. Have your Merchant ID from your welcome email with you.
  2. Login to the ANZ eGate Merchant Administration Portal using your welcome email credentials and your password
    • ANZ eGate Merchant ID: The format will be ANZ **** (for your live account) or TESTANZ**** (for your test account)
    • Operator ID: Administrator
  3. The administrator logon can only be used to create and maintain Operator IDs, so you'll need to create an Operator ID to start processing transactions and using other functions.
  1. Login to the ANZ eGate Merchant Administration Portal.
  2. Click on Orders > Create Orders.
  3. Enter the cardholder's information.
  4. Click the <Submit> button to process the transaction.


  • If <Create Orders> isn't available, the Operator ID being used doesn't have the appropriate privileges. The account administrator can edit the privileges.
  • The Administrator user logon can't process transactions.
  1. Login to the the ANZ eGate Merchant Administration Portal and locate the orginal transaction.
  2. Once the transaction result appears on the screen click the <Order ID> link.
  3. Scroll to the Action Section.
  4. At the Refund Amount field, type in the amount of the refund.
  5. Click the <Refund> button to complete the request.

If the 'Refund Amount' field isn't available, the Operator ID being used doesn't have the appropriate privileges. Use the administrator account to edit account privileges.

Note: Only the administrator of the facility has access to reset user passwords

  1. Log into the ANZ eGate Merchant Administration Portal.
  2. Click Admin > Operators.
  3. Under the Edit and Operator section, locate the Operator that needs to be modified.
  4. Click on Change <Password>.
  5. This will direct you to the "Admin – Change Operator Password" page.
  6. Enter the new password in the required fields.
  7. Click <Submit> to update the password.

If an administrator's password requires resetting, contact merchant support on 1800 039 025.

Need to speak to someone?

1800 039 025

Available 6am - 11pm, everyday

Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider whether it is appropriate for you.

ANZ recommends you read the applicable Terms and Conditions and the ANZ Financial Services Guide (PDF 104kB) before acquiring the product.