Customer assistance options
We’ve created specific support options that may help you get through this tough time.
Business support
We offer a range of support options for businesses affected by COVID-19 to help you manage the ups and downs.
Banking through COVID-19
Bank the way that works for you with a range of online and self-service options.
Fine tuning your home loan
No prep, no paperwork. An ANZ Home Loan Check-In 15-minute chat could help you find ways to fine-tune your home loan.
The pros and cons of accessing your super early
Beware the snowball effect. Accessing your super early might be a lifeline in a highly stressful time, but it’s important to weigh your options carefully.
What it means when you defer your home loan payments
Deferring home loan payments may be one way to help you stay on top of things, but what could it mean for you in the long-term?
When two breadwinners become one
2 minute read
If you’re like many people in Australia, you and your partner may only just be getting by on two incomes. So what may you be able to do when two becomes one?
Plan, don’t panic: budgeting in a crisis
2 minute read
Do you regularly use a budget? That’s great. But chances are that during tough times you’re going to need to create an emergency version.
Building an emergency fund
2 minute read
Should the unexpected happen… again… building an emergency fund could help you be better prepared next time around.
Make your home loan work for you
Consider using other accounts to make payments, access funds through redraw, reduce repayments or fix your rates temporarily.
Manage your personal loan
Consider options like reducing your repayment to the minimum repayment amount to help manage your finances through this time.
Stay on top of your credit card
Consider options like transferring to a card with lower interest rates, lowering your credit limit or setting up direct payments to stay on top of things.
Super
See how COVID-19 may affect your super.
Insurance
Find out how your life insurance, mortgage and income protection policies may help you during COVID-19.
Investing
See how COVID-19 has affected the Australian share market.
Apply for assistance
If you’re struggling to pay your bills or are worried about making repayments, applying for assistance could be the right step.
You might want to apply if you’ve experienced:
- loss of income such as losing your job or experiencing a pay reduction, reduced hours or a downturn in a business
- family matters such as separation, divorce, loss, domestic violence or carer obligations
- financial difficulty such as an unexpected expense arising
COVID-19 customer support: Statement of intent
We have released a statement of intent (PDF, 99kB) that helps provide clarity on our commitment to supporting you through the crisis.
JobKeeper updates
Read the latest JobKeeper updates on the Treasury website.
Government support available
See what economic support packages are available and check your eligibility.
Access latest Government information
Find the latest official coronavirus news, updates and advice from the Australian Government.
The information set out above is general in nature and has been prepared without taking into account your objectives, financial situation or needs. Before acting on the information, you should consider whether the information is appropriate for you having regard to your objectives, financial situation and needs. By providing this information ANZ does not intend to provide any financial advice or other advice or recommendations. You should seek independent financial, legal, tax and other relevant advice having regard to your particular circumstances.