We're here to help you get back on top of things
As the impact of COVID-19 is felt across the country, we want to reassure you that we're here to help. We're in this together and your financial wellbeing is a top priority.
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Are you struggling financially?
Hardship can affect people in different ways
We may be able to provide you with hardship assistance depending on your circumstances.
Mobile payments
Reduce contact with cash, cards and PIN pads – use your compatible phone or wearable. Choose from our range of digital wallets.
ANZ App
Manage your money and see daily spending in a glance.
Internet Banking
Transfer money, pay anyone, view your accounts, and more.
Phone banking
Get your banking basics done when you can’t get online.
Budget planner
Our budget planner is where you start. Simply add in your income, your expenses and other important monthly costs, and you can create your own budget.
The 50-30-20 system
A popular budgeting style due to its simplicity, flexibility and how it can apply to different stages of life. It’s based on percentages and not how much you earn, so you can adapt it to your own circumstances.
Automate your accounts
To help your savings grow even faster, turn on auto-pilot. Set up an automatic transfer from your everyday account (or, whichever account your salary goes into) to your hidden savings account.
Latest news
Understanding repayment deferrals – 4 June 2020
How founder and owner Catherine is running her business during COVID-19 – 7 May 2020
ANZ to create dedicated hotline and prioritise business customers eligible for JobKeeper payments – 23 Apr 2020
Virus myth busting with Shayne and Mark – 16 Apr 2020
What you need to know about COVID-19 assistance – 9 Apr 2020
ANZ supports Government’s latest stimulus package – 26 March 2020
ANZ launches major COVID-19 support package – 20 March 2020
Protecting our staff and customers
We’re doing everything we can to look after our staff and customers, so in line with Government requirements, please don’t visit our branches if any of the following applies to you:
- You have travelled overseas in the past 14 days
- You have been in contact with someone who has been diagnosed with COVID-19
- You are experiencing fever, breathing difficulties, fatigue, a cough or sore throat
Cashless payments
Did you know there are ways you can avoid handling cash? Simply hold your ANZ Visa Debit card, credit card or digital wallet over the terminal to make a payment. Even better, you won’t need to touch the terminal to enter a PIN for many purchases. Alternatively, making payments online or over the phone is another great way to avoid unnecessary contact.
If you don’t have an ANZ Visa Debitdisclaimer card, but would like to order one please visit a branch, or call us on 13 33 33 from Mon-Fri, 8am to 8pm (AEST).
Learn more about contactless payments.
Be careful of scams
Look out for suspicious emails, calls or text messages claiming to be from us, other organisations or government authorities.
See our latest security alerts
Protect yourself from scams and fraud with these 10 tips (PDF 702 kB)
Stay ‘Safe and Savvy’
Elder financial abuse takes many forms and can happen to anyone. It’s important to be aware and prepared so you can protect yourself and people you care about, from potential financial harm.
How to help older people protect their financial wellbeing (PDF 5.04 MB)
Government updates
Download the COVIDSafe app
COVIDSafe was developed by the Australian Government and will help health officials get in touch with you if you come in contact with someone who has COVID-19. To download the app or learn more about it, visit the COVIDSafe website.
Latest health information
Get the latest information on how the Australian Government is monitoring and responding to the COVID-19 outbreak, how you can help slow the virus and what to do if you have symptoms. To learn more, visit the Department of Health website.
Latest travel information
Only Australian citizens, residents and immediate family members can travel to Australia at present and are required to self-isolate for 14 days. Travel restrictions are subject to change, so check the Home Affairs website for the latest information.
Applications for credit are subject to ANZ’s credit approval criteria. Terms and conditions, and fees and charges apply. Australian credit licence number 234527.
Interest rates on this page are subject to change.
The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super, Shares and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Terms and Conditions available here for iOS and here for Android and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.
Mobile payments available on compatible devices and eligible ANZ cards. View the full list at anz.com/mobilepayments.
Terms and conditions apply to the use of Apple Pay, Google Pay, Samsung Pay, Fitbit Pay and Garmin Pay.
Apple, Apple Pay and iPhone are trade marks of Apple Inc., registered in the U.S. and other countries.
Android, Google Pay and the Google Logo are trade marks of Google LLC.
Eligibility criteria apply to the issue of ANZ Access Visa Debit card. Overseas transaction fees, overseas ATM transaction fees and non-ANZ operator fees may apply to foreign currency transactions where an ANZ Access Visa Debit card is accepted. Please refer to ANZ Personal Banking Account Fees and Charges (PDF 112kB) and ANZ Saving & Transaction Products Terms and Conditions(PDF 408kB) for details.
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