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COVID-19 Support Hub

While the new normal continues to be challenging, we’re committed to helping our customers and communities get back on track. Below are some tips and advice you may find useful. If you’re experiencing financial difficulty, you may be able to apply for financial assistance. We’re here to help.


Support measures for customers impacted by the pandemic

We continue to offer a range of support measures for customers impacted by the pandemic. If you are affected and an existing ANZ customer, we’ll work with you to understand your circumstances and identify measures that may be available to assist you.

Home ownersBusiness owners

Government resources for individuals

Government payments may be available if you or your family are affected by COVID-19.  For details visit the Australian Government website.

Where to start

General tips and advice

Check out our general tips and advice for home owners, business owners and others that may help reduce some of the financial pressure you’re currently experiencing.

Applying for financial assistance

If you’ve had a look at our tips and advice and you’re still worried about making your repayments or staying on top of the bills, then it might be time to apply for short-term financial assistance.

Coming off financial assistance

If you’ve successfully applied for assistance and you’re starting to get back on your feet, this section contains articles and tools to help you start making your repayments again.

General tips and advice

Everyone’s situation is different. Here you’ll find some general tips and advice available to all customers that may provide short-term relief.

Home owners

Consider using other accounts to make payments, accessing funds through redraw, reducing your repayments, switching to interest only payments, or fixing your rate temporarily.

Business owners 

ANZ continues to offer access to new loans through the Australian Government’s SME Loan Recovery Scheme to support the economic recovery of our eligible business customers.

Personal loans

Consider options such as reducing your repayment to the minimum repayment amount to help manage your finances during this time.

Credit cards

Consider options such as transferring to a card with lower interest rates, lowering your credit limit or setting up direct payments to stay on top of things.

Banking through COVID-19

As an essential service, our branches will remain open unless specifically listed as an exposure site. We also have a range of online and self-service options available to you.

Apply for financial assistance

If you’ve experienced a loss of income or a downturn in business due to COVID-19, then applying for financial assistance might be the right step. It’s extra support to help manage financial difficulty when you need it most.

Visit our financial assistance page

Coming off financial assistance

If you’ve successfully applied for assistance and you’re starting to get back on your feet, this section contains articles and tools to help you start making your repayments again.

What you need to know about restarting your repayments

Access to short-term financial assistance has brought welcome relief to many. Learn about what it means to come off assistance and how you can be best prepared to restart your repayments.

Why I focused on my debt when times got tough

Celebrity trainer, Libby Babet, paused her home loan repayments when times got tough. But as soon as she could, she prioritised repaying her debt, knowing it could save her money in the long run.

Fine tuning your home loan

No prep, no paperwork. An ANZ Home Loan Check-In 15-minute chat could help you find ways to fine-tune your home loan.

Not ready to re-start your full repayments?

If you’re concerned about your ability to meet your full repayments once your assistance ends, it’s really important that you contact the ANZ Customer Connect team as soon as possible. We’ll work with you, and may refer you to external support for more ways to get back on top of your debt long-term.

Call 1800 252 845

Monday to Friday, 9am to 7pm AEST

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Estimate my home loan repayments

Use our calculator to see how you may be able to adjust your home loan repayments.

Calculate now

Our commitment to support you

Our COVID-19 customer support: statement of intent (PDF, 104kB) explains how we are supporting you through this challenging time.

Not sure what your next move should be?

Use our Content Navigator tool to explore general tips, calculators and guides that may help you with your financial goals.

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The information set out above is general in nature and has been prepared without taking into account your objectives, financial situation or needs.  Before acting on the information, you should consider whether the information is appropriate for you having regard to your objectives, financial situation and needs. By providing this information ANZ does not intend to provide any financial advice or other advice or recommendations.  You should seek independent financial, legal, tax and other relevant advice having regard to your particular circumstances.