KYC SecureReply

We’re getting in touch because some of your personal and/or business details need to be confirmed or updated. This process is sometimes known as Know Your Customer (KYC).

It helps us fight financial crime and keep the community safer. Even if none of your details have changed, we’re still required to confirm this information with you on an ongoing basis.

KYC is what we do to identify who you are and confirm and/or verify that your details are accurate. KYC applies to all customers, not just new ones.

Having the right customer information helps us protect you and your business and reduces the risk of fraud and financial crime, while enabling us to meet our anti-money laundering and counter-terrorism financing obligations.

We understand it’s important to feel confident when you’re asked to provide information in a request like this.

To help verify the KYC SecureReply form:

• Access the form by typing anz.com into your browser and search for 'SecureReply' navigating from there, rather than clicking on links in our communications
• If you’re unsure, you can visit the ANZ website, search for ‘Know Your Customer’, and select the first result to confirm our contact details

Just so you know, we may send follow-up communications but won’t ask for your passwords or include links in emails or SMSs.

You can safely access the KYC SecureReply form by:

• Visiting anz.com and searching for ‘SecureReply’
• Using your reference number and one-time passcode (OTP) verification

If your details can’t be confirmed and/or verified, usage of your accounts could be restricted, and you may not be able to apply for new products.

This can include, for example, restrictions on withdrawals or purchases on a card. This is a step that we use only if we’ve not been able to contact you or get the information we need. 

Yes. KYC SecureReply is designed to securely transmit your information to ANZ and protect your data.

Access is protected with a one-time passcode (OTP), this can be sent to your business email or mobile phone number previously provided to ANZ, or to business owners’ email or mobile.

The information you need to provide will depend on your business structure.

You may be asked to:

• Confirm or update your business details
• Provide information about directors, beneficial owners or signatories
• Upload requested information (if required)

Not always. Whether you need to upload documents depends on your business structure and the specific request from ANZ.

Yes. You can save your progress and return later but you need to complete the form by the due date specified in the letter or email we sent you.

Your response will only be reviewed by ANZ once you submit the form.

Yes. Multiple contacts can access and contribute to the form. If more than one person is accessing the form then only one person can edit each section at a time.

Yes. If ANZ contacts you for additional information, generally, you can use KYC SecureReply to provide that information.

Simply log in using the same details you used previously and complete the one-time passcode (OTP) verification. Once logged in, you can provide the additional requested information.

To protect privacy, some personal information fields are not visible to others who have access to the form. These locked fields can only be viewed or edited when you log in with the email or mobile number that was used to submit the information.

The form will indicate when personal information is:

• Only editable by you
• Hidden from other contacts
• Locked by a contact

Your information is only submitted once you click the final 'submit' or 'confirm and submit' button.

Once submitted:

• Your information is securely sent to ANZ
• Once received, our specialist team will review the information and if we need anything further, we will contact you.
• You will receive a confirmation email once we have reviewed the information that you have submitted to us though KYC SecureReply.

Follow the instructions provided in the error message where available. If the issue continues, contact ANZ using the support details provided on this page.

Alternatively, you can provide your information to ANZ using one of the other methods listed in our email or letter.

Refer to the contact details provided on this page and/or listed in your email or letter.

Use the email or mobile number you have previously registered with ANZ to access KYC SecureReply.

Others may access based on your business structure: Directors for companies, Partners for partnerships, where already known to ANZ.

A beneficial owner is the person/s who ultimately controls or owns the business entity. Owns means owning 25% or more of the entity either directly (e.g. via shareholding) or indirectly (e.g. such as through another company's ownership).

A person who is authorised by an account holder, to manage or exercise effective control of their accounts and/or services on their behalf, whether alone or jointly with one or more other persons.

No. Updates submitted through the form are not applied immediately. All changes are reviewed before they are applied.