Merchant support
Service requests
Account admin
Use this form to:
- Ask for assistance
- Change your details (account authority, personal details, business details etc.)
- Request statements
- Order, swap or return merchant hardware
- Request merchant transaction information (fee enquiries, trace requests, transaction listings etc.)
- Request to accept AMEX or Diners cards
ANZ Merchant Maintenance Form (PDF 2.4 MB)
* To view this form, open it in Internet Explorer. Or right click and 'save link as' to download in Chrome.
Additional merchants
As a Primary Merchant, you can use this form to authorise a Secondary Merchant to use your EFTPOS machine(s) and related hardware.
Need more EFTPOS machine stationery? Order online
Pricing and security
Merchant services pricing structure
ANZ may calculate your fees based on the type of cards and transactions that you process through your merchant facility.
Merchant Choice Routing
Learn more about Merchant Choice Routing.
Payment industry surcharging regulation
The Reserve Bank of Australia (RBA) has introduced Standard No 3 of 2016 (the “RBA Standard”). The objective of the RBA Standard is to promote efficiency and competition in the Australian payments system.
Merchant security
Fraud is a growing problem for many merchants and can have a substantial financial impact on businesses.
Chargeback support
More information on chargebacks and how you can try to minimise their occurrence.
If you have an ANZ merchant agreement and you no longer require it, please call ANZ Merchant Services on 1800 039 025 to request its closure. If we require you to complete the Merchant Maintenance form requesting closure of your Merchant Facility before your Merchant Facility can be closed we will advise you of this.
You will need to immediately arrange with ANZ for the return of all stationery (excluding stationery paid for by you), promotional material, transaction vouchers, card imprinters or equipment (including electronic terminals) supplied to you.
Once we have received and acknowledged your request, your merchant agreement will be terminated in accordance with the "Termination Clause" of your terms and conditions. You can find your merchant facility terms and conditions by visiting our Business fees, taxes and terms page.
Need to speak to someone?
Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider whether it is appropriate for you.
ANZ recommends you read the applicable Terms and Conditions and the ANZ Financial Services Guide (PDF 104kB) before acquiring the product.