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Merchant support

Notice of Changes to General Conditions - ANZ Merchant Services

Changes to ANZ Merchant Terms and Conditions effective from 11 March 2019 (PDF 98 kb)

Service requests

Account admin

Use this form to:

  • Ask for assistance
  • Change your details (account authority, personal details, business details etc.)
  • Request statements
  • Order, swap or return merchant hardware
  • Request merchant transaction information (fee enquiries, trace requests, transaction listings etc.)
  • Request to accept AMEX or Diners cards

ANZ Merchant Maintenance Request (PDF 1.44 MB)


Additional merchants

As a Primary Merchant, you can use this form to authorise a Secondary Merchant to use your EFTPOS machine(s) and related hardware.

Multi Merchant Primary Approval Form (PDF 204kB)

Need more EFTPOS machine stationery?   Order online

Pricing and security

Merchant services pricing structure

ANZ may calculate your fees based on the type of cards and transactions that you process through your merchant facility.

Merchant Choice Routing

Learn more about Merchant Choice Routing.

Payment industry regulation

The Reserve Bank of Australia (RBA) recently introduced Standard No 3 of 2016 (the “RBA Standard”). The objective of the RBA Standard is to promote efficiency and competition in the Australian payments system.

Merchant security

Fraud is a growing problem for many merchants and can have a substantial financial impact on businesses.

Chargeback support

More information on chargebacks and how you can try to minimise their occurrence.


Find out about ANZ Business customer solutions, including merchant facilities, business accounts and small business specialists.

Find out how to set up an ANZ POS Turbo™ 2 and ANZ POS Mobile 2.

Find out how to effectively process and refund transactions on your merchant terminal.

Need to speak to someone?

1800 039 025

We're available 24/7

Any advice does not take into account your personal needs and financial circumstances and you should consider whether it is appropriate for you.

ANZ recommends you read the applicable Terms and Conditions and the ANZ Financial Services Guide (PDF 104kB) before acquiring the product.